POLITE EXPRESSIONS

AND SOCIAL
ETIQUETTE.
WHAT MAKES IT AN ETIQUETTE? GOOD
ADVICES
• When greeting Asians for the first time, it is a good general rule not to initiate the
handshake. You may be forcing physical contact that the other person finds
uncomfortable. Many Asians, particularly the Japanese, have learned to accept
the handshake when dealing with Westerners. Since the bow is the customary
greeting in Japan, a slight bow of the head when responding to a proffered
handshake greeting is appropriate.
• Most Latins are more accustomed to physical contact. Even people who know
each other only slightly may embrace as a greeting.
WHAT MAKES IT AN ETIQUETTE? GOOD
ADVICES
• As for the Middle East, Muslims and Orthodox Jews avoid body contact with the
opposite sex, but people of the same sex commonly hug when greeting each
other. When shaking hands, men should be careful not to pull their hands away
too quickly.
• People from France, Spain, Italy and Portugal greet friends by kissing on both
cheeks.
• The smile is the near-universal gesture of friendliness, and, in America, its
meaning is usually clear. In other cultures, the smile may be sending other
signals. In some Latin cultures, for example, the smile may be used to say
“Excuse me,” or “Please.”
WHAT MAKES IT AN ETIQUETTE? GOOD
ADVICES
• If a person from another culture does not return your greeting smile, it doesn’t
indicate hostility or bad manners. In some Asian cultures, smiling is a gesture
reserved for informal occasions, and smiling while being formally introduced
would be considered disrespectful.
• In many cultures, avoiding eye contact is a sign of respect. This can lead to
misunderstandings. For example, there have been many cases of customers in
the United States deciding they are being treated disrespectfully by Korean
shopkeepers who would not look them in the eye.
MALAYSIAN ETIQUETTE
• Meeting and Greeting
• Shake hands with men at business meetings and social events. Shake hands again
when leaving.
• Nod or give a slight bow when greeting a woman or an older person. Introduce
higher ranking people or older people first. Introduce women before men.
• Western women should greet Malay men with a nod of their head and a smile.
• Body Language
• Never touch anyone on the top of the head (home of the soul), especially a child.
Avoid touching anyone of the opposite sex. Affection is not shown in public.
MALAYSIAN ETIQUETTE
• Use your right hand to eat, pass things and touch people. Do not pass objects with
your left hand. Do not move objects with your feet or point at another person with
your foot.
• Giving a slight bow when leaving, entering or passing by people means, "excuse
me."
• A smile or laugh could mean surprise, anger, shock, embarrassment or happiness.
• It is impolite to beckon adults.
• Single fingers are not used for gesturing.
• Hitting your fist into a cupped hand is obscene.
• Hands in pockets signify anger
JAPANESE ETIQUETTE
• Meeting and Greeting
• A handshake is appropriate upon meeting. The Japanese handshake is limp and with
little or no eye contact.
• Some Japanese bow and shake hands. The bow is a highly regarded greeting to show
respect and is appreciated by the Japanese. A slight bow to show courtesy is acceptable.
• Body Language
• Nodding is very important. When listening to Japanese speak, especially in English, you
should nod to show you are listening and understanding the speaker.
• Silence is a natural and expected form of non-verbal communication. Do not feel a need
to chatter.
JAPANESE ETIQUETTE
• Do not stand close to a Japanese person. Avoid touching.
• Prolonged eye contact (staring) is considered rude.
• Don’t show affection, such as hugging or shoulder slapping, in public.
• Never beckon with your forefinger. The Japanese extend their right arm out in front,
bending the wrist down, waving fingers. Do not beckon older people.
• Sit erect with both feet on the floor. Never sit with ankle over knee.
• Waving a hand back and forth with palm forward in front of face means "no" or "I
don't know." This is a polite response to a compliment.
• Never point at someone with four fingers spread out and thumb folded in.