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  • Escalation Matrix ECSO-CANADA

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    Sukruthi Katta Balaji
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    The document provides an escalation matrix with 3 levels for both general issues and regional issues, listing points of contact for each level including their designation, name, contact information, and email address. Contacts are assigned to handle issues based on their level of seniority and technical expertise to ensure smooth escalation and resolution of problems.

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    The document provides an escalation matrix with 3 levels for both general issues and regional issues, listing points of contact for each level including their designation, name, contact information, and email address. Contacts are assigned to handle issues based on their level of seniority and technical expertise to ensure smooth escalation and resolution of problems.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    180 views3 pages

    Escalation Matrix ECSO-CANADA

    Uploaded by

    Sukruthi Katta Balaji
    The document provides an escalation matrix with 3 levels for both general issues and regional issues, listing points of contact for each level including their designation, name, contact information, and email address. Contacts are assigned to handle issues based on their level of seniority and technical expertise to ensure smooth escalation and resolution of problems.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
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    Escalation Matrix

    <ECSO-CANADA>
    Escalation Matrix - < ECSO-CANADA >
    EGI Escalation Matrix
    S. No. Escalation Designation Name Contact Email id
    Level
    1 Level 1 Specialist Varun Agrawal (CST DS) +919717795397 varun.agrawal@ericsson.com
    Specialist Nitin Kishore Saxena (CST DS) +917838594355 nitin.kishore.saxena@ericsson.com
    Engineer Sukruthi K B ( CST NS) +919164652989 sukruthi.k.b@ericsson.com

    2 Level 2 Service Delivery Line Manager Kinjal Shah (CST NS) +917022884433 kinjal.shah@ericsson.com
    Senior Manager Prince Sharma (CST DS) +919791882111 prince.sharma@ericsson.com

    3 Level 3 Director of Service Delivery MANA Devi prasad Sarangi +917899802308 devi.prasad.sarangi@ericsson.com

    Regional Escalation Matrix


    S. Escalation Designation Name Contact Email id
    No. Level
    1 Level 1 Implementation Mgr II Ather Jamil Dar(CENTRAL) +16472029111 ather.jamil.dar@ericsson.com
    Project Manager II Rahul Kanugo X (CENTRAL) rahul.x.kanugo@ericsson.com
    Implementation Coordinator Victor Espindola ( EAST ) +14692669780 victor.espindola@ericsson.com
    Implementation Mgr III Reza Soleymaani ( VIDEOTRON) +19052682342 reza.soleymaani@ericsson.com
    Specialist Pawan Kumar A ( WEST) +19724531283 pawan.a.kumar@ericsson.com
    Specialist Vivek Bahadur Singh S ( WEST) +19724746582 vivek.bahadur.s.singh@ericsson.com

    2 Level 2 ENGINEER V Gabriela Tuculescu +15143798521 gabriela.tuculescu@ericsson.com


    ENGINEER V Luisa Michelena +15143798036 Luisa.Michelena@ericsson.com

    3 Level 3 Customer Project Manager Tom Nastos (CENTRAL) +19052682271 tom.nastos@ericsson.com


    Customer Project Manager Scott Holmes A +14168173592 scott.a.holmes@ericsson.com
    Project Manager III (EAST,MIDWEST,EASTLINK , TBAY) +14379919557 hamed.a.ranapour@ericsson.com
    Hamed Ranapour A ( WEST)

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