PRESENTATION

ON

DOMINO’S PIZZA
PREPARED BY:

BHAVITA GOSWAMI : 168170592017

KRUPALI KOTECHA : 168170592025

GUIDED BY:

MISS. SHITAL VADHAVI

 OVERVIEW OF DOMINOS
Domino's Pizza
Type Public Company

Industry Restaurants
Founded United States
(June 10, 1960)

Headquarters Michigan,
United States
Area served Worldwide

Key people Tom Monaghan,

Founder
J. Patrick Doyle, CEO
Products Pizza, Breadsticks, Pasta,
Chicken
Wings, Desserts.
Revenue $2.225 billion USD
Employees 1,45,000
Website www.dominos.com
 About Domino’s Pizza
• Founded in 1960 by Tom Monaghan

• Second largest Pizza chain in US

• 9000 corporate and franchised stores across 60 nations. And 306 stores in
INDIA.

• Jubilant Food Works Limited, a Jubilant Bhartia Group company holds the
Master Franchise rights for India, Nepal, Sri Lanka and Bangladesh

• Revenue
– 70 % from home deliveries
– 30 % from OTC sales
 About Domino’s Pizza
• Entered India in 1996 through a franchise agreement with Vam
Bhartia Corp.

• First outlet was opened in Delhi.

• Domino's had the largest network in the fast food segment in India-
with 306 outlets across 40 cities.

• The single countrywide "Hunger Helpline" - 1800-111-123

and Domino’s was the first one to start this facility for its
customers.
Product Offerings @ DOMINOS
Pizzas

Pastas

Breadsticks

Cheese Dips

Beverages (tie-up with Coca Cola)

Chocó Lava Cake

Chicken Wings
 Ethical Duties Performed by DOMINO’S

Place the customer experience at the core of all we do

Committed to their people

Believe in the Domino’s System

Operate their business ethically

Give back to their communities

Grow business profitably

Strive continually to improve

The Value Chain
Primary Activity: Service
 Effective use of procedures to solicit customer feedback and to act

on information

 Quick response to customer needs and emergencies

 Ability to furnish replacement parts

 Effective management of parts and equipment inventory

 Quality of service personnel and ongoing training

 Warranty and guarantee policies

Support Activity: Procurement

 Development of collaborative “win-win” relationships with suppliers

 Effective procedures to purchase advertising and media services

 Analysis and selection of alternate sources of inputs to minimize

dependence on one supplier

 Ability to make proper lease versus buy decisions

 Strategic Recruitment and Selection
Process
Manual
 The Domino’s Pizza Group Ltd
recruitment process consists of
various stages and is dependent on
the success rate of the vacancy.
 Short listing will commence
dependent on application and the
matching of the required skills and
experience.
 You will then be contacted to
explain the role in further details
and if suitable, an interview will be
arranged.
E-recruitment
 In March 2009 Domino’s launched a
dedicated e-recruitment website to
help more than 2,500 initial job
vacancies across 434 stores across
Australia.
 In the first week more than 10,000 job
applications were received.
 For the first time ever, the website
enabled prospective job applicants to
log on and find out exactly what it’s
like to work.
 Domino’s Corporate Training
Domino’s Pizza Prep
School
 This is so important to business
that they developed "Domino's
Pizza Prep School" for World
Resource Center team members
to give them store operations
knowledge.
 This program earned
Domino's a "Stevie" from the
American Business Awards.
Team member training
 Team member training continues
to be a key focus area for
Domino’s, particularly as keep
on employing more and more
new team members across its
markets.
 Its online training tool
DOTTI, which began in
Australia will provide Domino’s
with the ability to report on all
aspects of training using one
system from anywhere in the
world.
 HR Development Program

The development program in the Domino’s People First department is a

unique opportunity for early career human resource professionals to complete
a defined career development plan, gaining knowledge and experience in all
capacities of the field.

Domino’s Pizza is committed to the development of the participants and has

purposely selected positions that support their progression with the expectation
that investing in the future leaders of the department.

Each participant is required to complete three rotations.

Two of the rotations will be in a core assignment that all
participants must complete, and the third will be one of the
additional assignments.
Core Assignments:
Shared Services .
 Primary point of contact for 12,000 corporate team
members for People First-related issues.

 Support team member requests by executing People First

policies and procedures and initiating recommended
improvements.

 Maintain team member’s electronic records.

 Communicate and support People First programs

Market Place (corporate market):
 Support team members in resolving employee
relations issues

 Coordinate staffing and retention initiatives

Additional Assignments:
 Franchise/Employee Relations

 Compensation

 Benefits

 Training & Implementation Program

 Learning & Development

 Human Resource Information Systems

CONCLUSION
It has successfully established its market
because of-

Their best services

Employee's behavior

localizing the menu

Delivery System

Recruitment policy

Benefits to employees
 THANK YOU
DIAL : 1800-111-123