E-GOVERNMENT

OBJECTIVES OF E-GOVERNMENT
1) Reinventing Government through Connectivity

2) Catalysing the MSC

 1) REINVENTING GOVERNMENT THROUGH
CONNECTIVITY
1. Improve services to citizens and businesses
• Better access for all Malaysians
One stop
Multi-channel

• Higher quality services:

More reliable
Faster turnaround
Increased transparency
2. Improve effectiveness and efficiency of
government

• Better processes
 Improve information flow
 Clearer accountability

• Better systems
 Analytical tools
 Management tools
 Decision support tools

• More empowered people

 2) CATALYSING THE MSC

• Relationship of government to citizens, to businesses and to

itself.
 Citizens will have greater access to more convenient, more responsive,
higher quality, and potentially less expensive government services.

• By enabling improved connectivity and communication

between all parties.
 Within government, the new relationship means improved
information flows and superior communication between the
components of government. As a result, the speed and quality of
decision making will improve dramatically.