MANAGEMENT

INFORMATION SYSTEM
Done by:
Haritha Jayan
Karthika.S
MARRIOTT INTERNATIONAL HOTEL
 INTRODUCTION

• Marriott International Inc. is a leading lodging company

based in Bethesda, Maryland, USA
• Opened in Washington.D.C in 1972 by J.Willard and
Alice.S.Marriott
• In 1980, company launched Marriott Automated
Reservation System for hotel accommodation
• In 1988, company adopted an e-business strategy with
Siebel system
 MARRIOTT SIZE AND POSITION IN THE
MARKET

• Headquarter in Washington, USA

• The company operates and franchise hotels under 15 brands
• Has hotels in 70 countries
• Approximately 300000 employees at the company’s
headquarter and other office
• The company is dedicated to providing exceptional services
to customers, growth opportunities for associates and
attractive returns to shareholders and owners
 MARRIOTT’S VISION & MISSION

• Vision
“To become the premiere provider and facilitator of
leisure and vacation experiences in the world .”
• Mission
“To enhance the lives of our customers by creating
and enabling unsurpassed vacation and leisure
experiences. ”
 OBJECTIVES OF MARRIOTT

• Stay live
• Greatest customer satisfaction
• Profit maximisation
• Owner equity
MARRIOTT’S BRANDS
 COMPETITORS OF MARRIOTT

Top competitors for Marriott National & International are:

- Hyatt
- Holiday inn
- Hilton
- Best Western
- Serena
- Sheraton
MANAGEMENT INFORMATION SYSTEM

• MIS is a concept of the last decade or two

• It is known as the Information system, Information &
Decision system, Computer Based Information system
Definition
MIS is defined as an integrated system of man and
machine for providing the information to support the
operation, the management and the decision making
function in the organization
MIS OF RIYADH MARRIOTT HOTEL
 INTRODUCTION

• Riyadh Marriott Hotel is established in 1980

• It is one of the 5 star hotel
• This multi awarded, convinent hotel is perfect for
business, conference, events, weakened gateways,
family travel and wedding
• It has also 20 flexible meeting rooms
• It has 6 floors and 391 rooms
 CONCEPT

• Input and store the basic data of customers

• Easy to process data in which financial and other
organisational department’s requirements
• Retrieve the stored information in as usual form
 DATA, INFORMATION & KNOWLEDGE

• Data:
- Riyadh Marriott Hotel have 6 floors containing 391 rooms
- This convinent hotel have 27 suites and 22 meeting rooms
• Information:
- Check In 3.00 pm
- Check Out 12.00 pm
- Express check in and check out
• Knowledge:
- fitness center entrance is accessible
- main entrance is accessible
- pathway to regulation desk is accessible
- route to guestroom is accessible
- business center entrance is accessible
- hotel has on site accessible self parting
- meeting spaces are all accessible
- pool entrances are all accessible
- restaurants are all accessible
SYSTEM, BOUNDARY & SYSTEM
ENVIRONMENT
 TYPES OF INFORMATION SYSTEM

• TPS
-receivable & payable
-cash management
-product cost & accounting
-profitability analysis
 TYPES OF INFORMATION SYSTEM

• PCS
-production planning
-materials planning
-quality management
-purchasing
 TYPES OF INFORMATION SYSTEM

• OAS
-payroll
-personal planning
-HR training accounting
-travel expenses
-training
 TYPES OF INFORMATION SYSTEM

• MIS
-order management
-sales management
• DSS
-making decisions regarding planning, organising &
control
• EIS
-strategic information
 INFORMATION SYSTEM vs INFORMATION
TECHNOLOGY
• Riyadh Marriott Hotel provides the following services :
- high speed internet
- fitness centre
- business center
- restaurant on site
- pool
- kitchen
- room service
- car rental desk
- parking
- meeting event space
 INFORMATION SYSTEM vs INFORMATION
TECHNOLOGY

• Technology used in Riyadh Marriott Hotel are :

- High Definition Television (HDTVs)
- High speed internet access (wired & wi-fi)
- Climate control
- Radio Frequency Identification (RFID) door lock
- Convenient power sources
- MP3 docking station
CLASSIFICATION OF INFORMATION
SYSTEM OF MARRIOTT HOTEL
LEVELS OF MANAGEMENT
LEVELS OF MANAGEMENT
HIERARCHY OF RIYADH MARRIOTT HOTEL
DECISION
 CONCLUSION

• Riyadh Marriott Hotel is one of the 5 star hotel in Riyadh

• It is one of the perfect hotel for weddings, family travel,
events and weekend gateways
• This Marriott Hotel has the facilities of fitness centre,
restaurant, parking, pool, business center and much more
facilities for their customers
• It’s managements and services are perfect
• It is one of the branches of Marriott International