Professional Documents
Culture Documents
Organizational Behaviour Chapter 5
Organizational Behaviour Chapter 5
Organizational Behaviour Chapter 5
4-2
4-5
4-6
4-7
Decision Making
Thinking Feeling
Bechara et al. (1999) ,Journal of
Neuroscience: Gamblers with brain damage in
AMYGDALA that regulates emotions did NOT
learn from mistakes and lost more money.
1-9
4-13
4-14
4-15
4-16
4-17
4-18
Customer Service
Emotions influence customer service.
This influences repeat business and customer
satisfaction.
Job Attitudes
A good day at work tends to be followed by a good
mood at home and vice versa.
This usually dissipates overnight.
4-22
4-23
4-24
4-26
4-27