Learning Objectives After studying this chapter, you should be able to: Contrast the three components of an attitude. Summarize the relationship between attitudes and behavior. Compare and contrast the major job attitudes. Define job satisfaction and show how we can measure it. Summarize the main causes of job satisfaction. Identify four employee responses to dissatisfaction. 3-3
LO 1 Contrast the Three Components of an Attitude Attitudes are evaluative statements – either favorable or unfavorable – about objects, people, or events. They reflect how we feel about something.
LO 3 Compare and Contrast the Major Job Attitudes Organizational Commitment Identifying with a particular organization and its goals and wishing to maintain membership in the organization. Theoretical models propose that employees who are committed will be less likely to engage in work withdrawal even if they are dissatisfied, because they have a sense of organizational loyalty.
LO 3 Compare and Contrast the Major Job Attitudes Perceived Organizational Support (POS) Degree to which employees believe the organization values their contribution and cares about their well-being. Higher when rewards are fair, employees are involved in decision making, and supervisors are seen as supportive. High POS is related to higher OCBs and performance. 3-10
LO 3 Compare and Contrast the Major Job Attitudes Employee Engagement The degree of involvement with, satisfaction with, and enthusiasm for the job. Engaged employees are passionate about their work and company.
LO 4 Define Job Satisfaction and Show How It Can Be Measured Job Satisfaction A positive feeling about a job resulting from an evaluation of its characteristics. Two approaches for measuring job satisfaction are popular The single global rating. Answering one question(highly satisfied to highly dissatisfied) The summation of job facets. Nature of the work, supervision, present pay, promotion opportunities, and relationships with co-workers 3-12
LO 4 Define Job Satisfaction and Show How It Can Be Measured How satisfied are people in their jobs? Over the last 30 years, employees in the U.S. and most developed countries have generally been satisfied with their jobs. With the recent economic downturn, more workers are less satisfied. Satisfaction levels differ depending on the facet involved. Employees in Western cultures have higher levels of job satisfaction as compared to employees in Eastern cultures. 3-13
LO 5 Summarize the Main Causes of Job Satisfaction What causes job satisfaction? Research shows that job satisfaction is correlated with life satisfaction. Pay influences job satisfaction only to a point. Personality also plays a role in job satisfaction. People who have positive core self-evaluations, who believe in their inner worth and basic competence, are more satisfied with their jobs than those with negative core self-evaluations. 3-16
LO 6 Identify Four Employee Responses to Dissatisfaction More specific outcomes of job satisfaction include: Job Satisfaction and Job Performance Happy workers are more likely to be productive workers. Job Satisfaction and OCB People who are more satisfied with their jobs are more likely to engage in OCB. Job Satisfaction and Customer Satisfaction Satisfied employees increase customer satisfaction and loyalty. Job Satisfaction and Absenteeism There is a consistent negative relationship between satisfaction and absenteeism, but it is moderate to weak. 3-19
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