If the Trigger Point of Transition is a DREAM,

And the end point is SUCCESS - what are the

actions in the course called???

The actions in the course are nothing but the

EFFORTS that we put in; in other words,
they can be referred to as the fulfilment of
EXPECTATIONS….
EXPECTATIONS WHEN MET LEAD YOU TO SUCCESS

SUCCESS
AND, WHEN NOT MET CAN
 DEMORALISE
 DEMOTIVATE
 BUILD INFERIORITY COMPLEX
 DEPRESS &
 WEAKEN A PERSON
THE DIFFERENT COMPONENTS OF SOFT SKILLS
EXPECTATIONS CAN BE IN TERMS OF ...
PLACE SITUATIONS

NEEDS POSITION

TIME COMPANY
Any NEED eventually becomes an EXPECTATION i.e., Expectation follows NEED.
The NEED gets accomplished only when the EXPECTATIONS are met.

Let us understand this with an example:

If you need a Job, and someone agrees to interview you, It means that person has a need
for an Employee. His Need will then be followed by his expectation of Good Performance
from you. If you meet his expectations, Your and his need are satisfied. If you don’t meet
his expectations, or if his offer does not meet your Expectations, the NEED remains a
NEED and does not get accomplished.
 PLACE

Your presence in any place at any given time is

for a PURPOSE
Again, every Place has its own reason for existence,
which means a relevant Code of Conduct, Grooming,
Communication & Behaviour can make you more effective
TIME What is TIME?

Can we associate TIME with the

CHANGES in our lives?
 TIME

Do our Personality,
Communication, Etiquette
& Behaviour CHANGE with the
CHANGES in our lives?
Should they????
POSITION

GROWTH, RESPONSIBILITY AND

OPPORTUNITY TO ENABLE OTHERS

………..ENABLEMENT!!!
SITUATION IS NOTHING BUT CIRCUMSTANCES

Will I have to face circumstances?

Am I ready for it?
 Every Interaction comes with an EXPECTATION.
COMPANY

Your behaviour, conversation, etiquette in any

Interaction reflects your ATTITUDE.
COMPANY Are you a person with the right ATTITUDE
with every company?

Do you meet the expectations in every Interaction?

Is your present ATTITUDE helping you to achieve

your Goals?
 SITUATIONS
PLACE

NEEDS POSITION

Now that we have

TIME COMPANY understood the need
for Personality Development,

IT IS TIME FOR
PERSONAL PRESENCE
 ALBERT MEHRABIAN’S MODEL
Any communication VERBAL
or message is

VISUAL
VOCAL

Note: This research only took into account facial expressions

Visual communication will be close to 80%
If all Visual Elements are Included
Like Clothes, Grooming, Behavior & Body Language.
Activities
ACTIVITY - GROOMING
 Image

It is the general impression that a person, organization, or

product presents to the public
Different Impression
 Grooming
Your image is you in the eyes and minds of
others. Image becomes your identity. You are
assessed, evaluated, judged based on the image
you project or reflect.
 When we groom right..

There is an increase in ..
• Self Image
• Self Esteem
• Self Confidence
• Self Competence
 Image also means dressing well

• You may want to give a little more attention to how you

dress because what you wear may be substantially
influencing your life path.

• Although nothing takes the place of hard work, ability and

ambition, looking your professional best can give you a
competitive advantage.

• It simply means dressing in a way that projects an image of

the sophisticated, successful individual you are or would
like to become.
To project a formal image:
• Your Shirt/Top/Kurta must have a collar
• You must wear closed footwear
• Avoid fluorescent colours

“You are your Greatest Asset ! Invest your Time, Effort and
Money into Training, Grooming and Encouraging your
Greatest Asset”
 Elements of Clothing
Formal Informal

Less Lines/Straight Lines/Closely More Lines/Curved lines/Widely

spaced Lines spaced lines

Less Patterns/Angular Patterns/ More Patterns/Curved

Smaller Patterns Patterns/Bigger Patterns

Rigid Fabric Pliable Fabric

 Elements of Clothing

Colour: Arranged from high authority to low authority

• Suit: Black > Navy > Gray > Brown

• Colors for warm weather: White > Gray > Tan > Beige >
Medium Blue

• Blazer: Black > Navy > Gray >White

• Pants: Black > Navy > Gray > Brown > Tan > White

• Bright colors for creative business only

Formal Attire(Women)
Formal Attire (Men)
 Attire
Your clothes can make people remember your face!

• Your clothing should make you look good, not draw undue attention

• Well - designed clothes draw people’s eyes to your face. This encourages
eye-to-eye contact

• Clothing that doesn’t suit you, will be distracting to others. Their attention
will be on your accessories, rather than on your face
Footwear
Footwear
Accessories
Accessories
Video
• Jewelry when tastefully worn, can be an asset to your outfit

• Men should limit accessories to 3 pieces. These accessories

include watch, ring, handkerchief

• Women should limit their accessories to 5 pieces. Earrings

count as 2 accessories

• Jewelry should be kept minimal and conservative.

 Personal Grooming Habits

Grooming involves all the aspect of your body

• Overall Cleanliness of hair including hair colour

• Facial hair
• Nails
• Teeth
• Make up
Overall Cleanliness of hair at interview
Men Women

Not fall over the ears, Tie your hair in a neat

eyebrows or even touch the hairstyle with hair pulled back
back of your collar from face. Hair is longer than
jaw line, should be tied into a
bun
Facial hair should be neat Should be well groomed and
neat

Trimmed moustache, Hair holding accessories

sideburns. Beard should be should be plain and of natural
well groomed. colours
Nails
• Clip nails short, along their shape
• No chipped nail paint
• Nail paint should not be too bright. No fluorescents. No nail art

Teeth
• Brush teeth twice a day and rinse properly after meals
• Use mouth freshener/ chewing gum, before stepping into any interview or
meeting

Make up
• Makeup should look natural
• Use a mild fragrance
• Avoid over application of make up as this can be very distracting
Any Questions?
Etiquette
 Etiquette
Date of Origin- 18th c.

Etiquette is, almost literally, ‘just the ticket’

The primary meanings of French étiquette are ‘ticket’ and ‘label’–
and indeed it is the source of English ticket.

A particular application of it in former times was to a small card which had

written or printed on it directions as to how to behave properly at court –
hence it came to mean ‘prescribed code of social behavior’.

“Good manners will open doors

that the best education cannot” -
Clarence Thomas
First impressions are important…
So, maintaining the right kind of Etiquette and good manners is mandatory!

Etiquette is a code of behavior that delineates expectations for social behavior

according to contemporary conventional norms within a society, social
class, or group.
ACTIVITY ON ETIQUETTE
 Phone Etiquette
Do’s
• Speak in Clear and Pleasant manner.
• Use appropriate greeting.
• Make sure your content is precise and relevant.
• Decrease the volume of the television or turn off the speakers while
speaking over the phone.
• If there is any disturbance in the network, try to call after sometime.
• Always keep your cell phone in the silent or vibration mode at the work
place.
• Try not to pick calls while having conversation with someone.
• After dialing, always reconfirm whether the person on the other side is
the desired person
Phone Etiquette
Don'ts
• In any official call, don’t use words like “Can you guess who I am”
• Never call any person at odd hours
• Never put the second party on a very long holds
• While interacting over the phone, don’t chew anything or eat your food.
• Don’t take too long to pick up any call.
• Don’t activate film songs or jokes as caller tunes for mobiles meant for
official use
• Do not take personal calls on office number
Dining Etiquette
 Do’s
• Place your napkin on your lap before eating
• Sit properly and straight on your chair.
• Wait until the host starts eating before you do.
• Salt and Pepper travel in pairs.
• Say Excuse me or apologize if you burp.
• Always be polite and thank your server.
• When you have to leave the table say May I please be excused.
Dining Etiquette
 Don'ts
• Chew food with your mouth open
• Speak with a full mouth
• Reach
• "WAVE AWAY" service
• Pick your teeth at the table
• Groom at the table
• Push your plate away
• Do not eat off of other’s plates.
• Do not say, “I don’t like that” or “I hate that.” If you do not like something
say, “I wouldn’t care for any, thank you” or “No thank you.”
Table Placement
Corporate Etiquette

• Never adopt a casual attitude at work. Your office pays you for your hard
work and not for loitering around.
• Don’t peep into other’s cubicles and workstations. Knock before entering
anyone’s cabin. Respect each other’s privacy.
• Put your hand phone in the silent or vibrating mode at the workplace.
Loud ring tones are totally unprofessional and also disturb other people.
• Don’t open anyone else’s notepads registers or files without his
permission.
• It is bad manners to sneeze or cough in public without covering your
mouth. Use a handkerchief or tissue for the same.
• Popping chewing gums in front of co workers is simply not expected out of
a professional.
Corporate Etiquette

• Stay away from nasty politics at the workplace. Avoid playing blame
games.
• Keep your workstation clean and tidy.
• Never criticize or make fun of any of your colleagues. Remember fighting
leads to no solution. There are several other ways to express displeasure.
• Never attend meetings or seminars without a notepad and pen.
• Pass on information to all related recipients in the desired form.
Communicate through written modes of communication preferably
through emails. Make sure your email signatures are correct.
Corporate Etiquette

• No organization likes to have a shabbily dressed employee. Shave daily

and do not use strong perfumes.
• Never wear revealing clothes to work. Body piercing and tattoo are a strict
no no at the workplace.
• Don’t pass lewd comments to any of your fellow workers.
• While having lunch together, do not start till the others have received
their food.
• Make sure you turn off the monitor while you go out for lunch or tea
breaks.
Waiting Room Etiquette
People lose sales and job opportunities by being rude to receptionists.
• Announce your arrival politely and tell the receptionist with whom you
have an appointment. Offer a business card if you have one.
• Please reach on time-5 minutes before the appointment-not too early
• Keep your mobile in silent or Vibrator mode
• If you have to attend the call-Talk very softly saying that you will call back-
Preferably text message
• If you come across an old acquaintance or friend-don’t be over excited .
• Maintain the decorum
• Don’t attempt to be over friendly and to strike unnecessary conversation
with the reception staff or any other guests
Waiting Room Etiquette

• Don’t open your laptop as you may be called in

• Please don’t spread newspapers and magazines all over the place
• If you use a tissue, ensure that you don’t leave it on the centre table or
sofa/chair-put it in the bin
• Never attempt to eat anything unless offered(Not to open the cookies
pack you carry as you haven’t had breakfast)-No Chewing Gums-Please
• Don’t hurry the reception staff
• If you are delayed –it could be unintentional and unavoidable. Don’t
complain to the reception staff
 College Etiquette
• Take responsibility for your education
• Attend every class
• Get to college on time
• Do not have private conversations in common areas or in the classroom
• Participate in college activities
• Respect your instructor and wish them
• Your collegemates deserve your respect and support
• Come to college prepared
• No public display of affection in the college premises
• Respect guests of the college
• College has dustbins – Use them
• Follow basic college instructions – eg: silence in the library, no walking on
the lawn
Public Place Etiquette

• Make an effort to be considerate of others. Holding the door open for the
person behind you or not having one person save a space in line for 10
other people are exhibitions of consideration
• Arrive on time for events to avoid bumping and crawling over people. If
you must pass over those seated, say “excuse me” or “I’m sorry” and pass
facing the person. It’s better to see one’s face then their backside.
• When talking, keep your voice low or wait until intermissions and between
performances.
• When you are out where there are a lot of people within ear-shot and
eye-shot, mind your verbal and non-verbal. Do not use swear words
Public Place Etiquette

• People do not like unpleasant odors, so take precautions as to not offend

anyone with the way you smell
• Keep in mind that although you may be excited and want to voice your
excitement, other people around you may not want to hear what you have
to say. Keep your comments down at a low volume and address only the
person or persons you are out with as not to disturb anybody else. This
includes laughing as well. Do not laugh so loud as to disturb or annoy
others within hearing distance
 E-mail Etiquette
• Be Precise and effective
• Always use the grammar and spell check option
• Do not write in Caps
• Use your full name to conclude your email
• Use an appropriate greeting
• Avoid using shortcuts to real words, emotions, jargon, or slang.
• Be careful when you are sending confidential information in an e-mail
• Be clear in your subject line. Your subject line must match the message
• Respond in a timely fashion.
• Ensure judicious use of CC and BCC
 Video’s on Dining Etiquette
Show the video’s

Other links for reference:

https://www.youtube.com/watch?v=HMeXVoPHqwA&list=P
L1547EBF8E9D0D916&index=8

https://www.youtube.com/watch?v=TbjT6cU_s-
8&list=PL1547EBF8E9D0D916&index=9

https://www.youtube.com/watch?v=5m2gMM1rt70&index=
10&list=PL1547EBF8E9D0D916

https://www.youtube.com/watch?v=PUOu86jGx8k&list=PL1
547EBF8E9D0D916&index=11

https://www.youtube.com/watch?v=IerciJ6ShHg&list=PL154
7EBF8E9D0D916&index=13

https://www.youtube.com/watch?v=m-
Q0QMOTotc&list=PL1547EBF8E9D0D916&index=14
Any Questions?
Thank you !