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KVR Service Cpacity Planning
KVR Service Cpacity Planning
KVR Service Cpacity Planning
Dr . Venkateswara Rao. K
Time Horizons for Capacity Planning
• Long Range
– Greater than one year (involves equipment,
building, facilities) requires management approval
• Intermediate Range
– Monthly or quarterly plan for the next 6-8 months
• Short Range
– Less than one month,
– tied into daily or weekly schedules,
– eliminate variances between planned and actual
output
Objective of capacity Planning
• To provide an approach for determining
overall capacity level of capital intensive
resources-facilities, equipment, overall labor
force size-that best support company’s long
term competitive strategy.
Capacity planning concepts
Dr . Venkateswara Rao. K
• Though Service capacity planning is same as
Manufacturing capacity planning, there are
certain differences:
– Service capacity planning is more dependent on
Time & Location
– Also subject to more volatile demand fluctuations
– Utilisation directly impact service quality.
Capacity Utilisation and Service Quality
• Time
– Peak time
– Slack time
• Location
– Location must be near to the customer
• Volatility of Demand
– Service cannot be stored, Inventory cannot smooth
the demand
– Variability in processing time required for each
customer
Capacity Utilisation and Service
Quality
• Planning service capacity levels must consider
the day-to-day relationship between service
utilisaion and service quality.