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Bussiness Process Reengineering: Keshav Khandelwal and Isha Pandey
Bussiness Process Reengineering: Keshav Khandelwal and Isha Pandey
REENGINEERING
Presented by
Keshav Khandelwal and Isha Pandey
“ Business Process Reengineering is defined
by Hammer and Champhy as “the
fundamental rethinking and radical redesign
of processes such as cost, quality, service
and speed”.
Radical redesigning means BPR is
reinventing or improving.
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Principles of business process
reengineering
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7 Principles for reengineering a work
process
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▰ This role may include, but is not limited to, managing
complex large-scale BPR projects, identifying and
maintaining a technological vision in support of BPR efforts,
developing process-oriented information systems, and
managing the ongoing changes in business processes.
Implications for such a role include repositioning IS to have
business, customer, and information orientations, reinventing
its activities, and resharpening its skills to properly function in
such a new environment.
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Limitations
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Example
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Zomato
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“ ▰ Helping people discover great places
around them:
Our team gathers information from every
restaurant on a regular basis to ensure our
data is fresh. Our vast community of food
lovers share their reviews and photos, so
you have all that you need to make an
informed choice.
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“ ▰ Building amazing experience around
dining:
Starting with information for over 1 million
restaurants (and counting) globally, we're
making dining smoother and more
enjoyable with services like online
ordering and table reservations.
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“ ▰ Enabling restaurants to create amazing
experiences:
With dedicated engagement and
management tools, we're enabling
restaurants to spend more time focusing on
food itself, which translates directly to better
dining experiences.
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THANK YOU!
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