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3
Integrative
Managerial
Issues

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 Learning Outcomes
 Explain globalization and its impact on
organizations.
 Discuss how society’s expectations are
influencing managers and organizations.
 Discuss the factors that lead to ethical and
unethical behavior in organizations.
 Describe how the workforce is changing and
its impact on the way organizations are
managed.
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 3-1 Explain
globalization and
its impact on
organizations.

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Globalization and its Impact

Global village:
a boundaryless world where goods and
services are produced and marketed
worldwide.

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 What Does it Mean to
Be “Global”?
 Exchanging goods and services with
consumers in other countries.
 Using managerial and employee talent from
other countries.
 Using financial sources and resources
outside home country.

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How Do Organizations
Go Global?

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Types of Global Organizations
MNC (multinational corporation)

 Multidomestic corporation
 Transnational organization
 Global corporation

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 Managing in a
Global Organization

A person with a parochial attitude

cannot succeed in today’s world.

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 GLOBE Findings

Global Leadership and Organizational

Behavior Effectiveness (GLOBE)

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 GLOBE: Dimensions of
Cultural Difference
 Assertiveness  Individualism/
 Future orientation Collectivism
 Gender  In-group
differentiation collectivism
 Uncertainty  Performance
avoidance orientation
 Power distance  Humane orientation

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 Discuss how
3-2 society’s
expectations are
influencing
managers and
organizations.

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Society’s Expectations

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 Social Responsibility

 Corporate social responsibility (CSR)

 Social obligations
 Social responsiveness

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Should Organizations be
Socially Involved?

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Does Social Involvement Affect
Economic Performance?

 Positive?
 Negative?
 Neutral?

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What is Sustainability?

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 Sustainability
Sustainability:
a company’s ability to achieve its business
goals and increase long-term shareholder
value by integrating economic,
environmental, and social opportunities into
its business strategies.

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 3-3 Discuss the factors
that lead to ethical
and unethical
behavior in
organizations.

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 Ethical Behavior
Ethics:
a set of rules or principles that
defines right and wrong conduct

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Different Views of Ethics

 Utilitarian view of ethics

 Rights view of ethics
 Theory of justice view of ethics

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 What Determines
Ethical Behavior?
Morality
Values
Personality
Experience
Organization’s culture
Issue being faced

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Encouraging Ethical Behavior

 Code of ethics
 Ethical leadership
 Ethics training

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 Being an Ethical Leader
 Be a good role model by being ethical and
honest.
 Tell the truth always.
 Don’t hide or manipulate information.
 Be willing to admit your failures.
 Share your personal values by regularly
communicating them to employees.
 Stress the organization’s or team’s
important shared values.
 Use the reward system to hold everyone
accountable to the values.
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 Ethics Training
Can ethics be taught?

Critics: value systems learned in youth.

Proponents: values can be learned and
ethical problem solving increases ethical
behavior, moral development, awareness.

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 Describe how the
3-4 workforce is
changing and its
impact on the way
organizations are
managed.

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The Changing Workforce

Diversity is visible in age, gender, race,

physical attributes, styles of dress, and
personality type.

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 Workplace Diversity

Workforce diversity:
the ways in which people in an organization
are both different from and similar to one
another.

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Types of Workplace Diversity

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 Adapting to a
Changing Workforce
 Work-life balance programs
 Contingent workforce
 Generational differences

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