Professional Practices

Assignment 1: Communication

Submitted by
Submitted to: Dr. Sudha Singh
Nikhil Gupta
Professor
Department of Fashion
MFT(1STSemester)
Technology
DOS – 5th October ,2018
 CONTENTS
• Communication
• Process of Communication
• Types of Communication
• Barriers of Communication
• Problem Solving Statergy
 What is Communication?
• Interpersonal, goal-directed process of
transferring a message between senders and
receivers
• Types of Communication and Communication
Networks
Communication in any form should be:
• Respectful(Pitch of Voice, Volume)
• Clear
• Timely
• Courteous
• Enthusiastic

4
Contexts of Communication:
Organizational, Professional,
Personal
It’s not
WHAT
you say…

It’s
HOW
you say it.
Process of Communication
 TYPES OF COMMUNICATION
• The most common types of communication
includes
• Interpersonal communication
• Written communication
• Nonverbal communication
• Oral Communication
 Interpersonal Communication
• This form of communication takes place
between two individuals and a one-on-one
conversation.
• Two individuals involved will swap their roles
of sender and receiver in order to
communicate in a clear manner.
 Written Communication
• Written communication is the medium
through which the message of the sender is
conveyed with the help of written words.
• Letters, personal journals, e-mails, reports,
articles, and memos are some forms of
written communication.
 Preparing to Write

• Before you create a written message, consider the

following questions to help organize your thoughts:
• What is my purpose?
• What does my reader need to know about the topic?
• How do I get the audience to take action?
• What is the one key point I want my reader to remember?
 E-Mail

• Grammar, spelling, and punctuation are

important
• Confidentiality concerns
• Be mindful of content
• Use “out-of-office rules”
• Alternate contact
• Short and sweet
 Non Verbal Communication
• Haptic communication
• Kinesics communication
• Gestures
• Body language
• Facial expressions
• Eye contact
• How one dresses.
 Cell Phones

• Turn off your cell phone while in common areas.

• Use the vibrate feature if you are expecting a
critical call.
• Notify others at the beginning of a meeting
when expecting a critical call.
• When possible, leave public places when
answering a call.
• Respect other people’s rights not to hear your
conversation.
 Telephonic Communication

• Do not eat or drink while on the phone.

• Do not type while talking.
• Ask, “Is now a good time to talk about…”.
• Do not mumble.
 Barriers of Communication
• Lack of attention, interest, distractions, or
irrelevance to the receiver.
• Differences in perception and viewpoint.
• Cultural and Language Differences

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 Problem Solving Strategy for
Communication/ Sender
Communication Need • LISTEN
Define situation
Consider
• EVALUATE
communication • ACTION-PLAN
strategies
Select course of • PRACTICE
action • PERFORM
Compose message • ENGAGE
Deliver message
Confirm • DEBRIEF
Understanding
Problem Solving Strategy for
Communication/ Receiver
• Receive message
• Evaluate message
• Ascertain response
• Deliver response