CUSTOMER SATISFACTION OF

PN HERO motors

Internal guide BY
P. Keshavulu VENKATA KRISHNA CHALLA
Hall ticket:371998095
INTRODUCTION OF HERO MOTOCORP.LTD

• Hero Motocorp Ltd., formerly Hero Honda, is an

Indian motorcycle and scooter manufacturer based
in New Delhi, India. The company is the largest two-
wheeler manufacturer in the world, and also in India,
where it has a market share of about 46% in the two-
wheeler category.
• The name of the company was changed from Hero
Honda Motors Limited to Hero MotoCorp Limited on 29
July 2011.The new brand identity and logo of Hero
MotoCorp were developed by the British firm Wolff
Olins.The logo was revealed on 9 August 2011 in London,
to coincide with the third test match between England
and India
 COMPANY PROFILE
NAME OF THE COMPANY PN HERO Motors
• PRIVATE LIMITED
• CONSTITUTION • Vaddi palem,Trunk Road, Kavali
• RIGISTERED OFFICE
• P. PENCHALA NARASAIAH
• DEALER

• DATE OF INCORPORATION • 15TH MAY 2019

• FRANCHISE DURATION • 2 YEARS

• Fixed capital: 30 lakhs

• INVESTIMENTS • Registration advance: 15 lakhs
• Infrastracture: 15 lakhs

1. FINANCE
2. ADMINISTRATION
• DEPARTMENTS 3. SALES
4. SERVICE
 NEEDS OF THE PROJECT AND
TITLE

As it is a new startup Authorized Representative Dealer. It

is very important to know about the customers
Satisfaction. Without knowing that it was difficult to go
further and it has a good competitor in the market i.e.,
Teja motors( which is first ARD)

The parameters for consumer satisfactions is measured by

using following
Value for money
Types of mindsets
After sales support
After service support
 OBJECTIVES OF THE STUDY/
PROJECT

•TO KNOW THE FACTORS INFLUENCING ON AFTER SALES AND

SERVICE OF HEROMOTOCORP.LTD.
•TO KNOW THE CONSUMER PERTICEPATION TOWARDS SERVICE.
•TO KNOW THE DEALER PERFORMANCE.
•TO KNOW WETHER THE VEHICLE IS DELIVERING ON TIME AT
THE SERVICE STATION.
•TO KNOW THE CUSTOMER FEEDBACK.
CONTACT PERSON IN THE
COMPANY

SALES MANAGER
AKBAR SHAIK-9550882859
THANK YOU