Another source of noise in communication

 Ambiguity of meaning - occurs when the receiver is

not sure what the sender meant
 Ambiguity of Intent- means the receiver is uncertain
about the message consequences
Is the study of meaning in language. Another barrier that
introduces noise into communications.
Communicating effectively is
an important managerial skill,
and a skill critical for effective
leadership. Effective
communication skills can help
you overcome the barriers.
Active listening plays an important
role in communication and is
important for effective leadership
Suggestion for Being a Good Listener :
• Pay close attention
• Give speaker clear non-verbal evidence that you are
listening
• Give speaker clear verbal evidence that you are
listening
• Show the speaker respect by not interrupting
• Follow up on unusual or inconsistent communication
cues from the speaker
• Use what the speaker says
• Offer speaker honest, clear, timely, respectful and
relevant acknowledgement
Effective business writing is not just about
grammar and punctuation the style and tone
also have to be appropriate for the audience

Business writing needs to be

professional and direct, and
often leads to be persuasive
Suggestion for Effective business writing :

• Write to express not to impress

• Back up your assertions
• Write for your audience
• Edit and revise
• Format for readability
• Use graphic aids and pictures
• Write with energy and conviction