SUMMER INTERNSHIP

Rectification and management of

CPV & CAF

Submitted by :- Abhik Sarkar

National P.G college
 INTRODUCTION
• In this presentation I had tried to discuss the basic loophole in
CPV sheet & SLA slab. In case of CPV I had shown the process
and the various stages of CPV audit but still the CPV sheet is
not verified and checked properly. So I had tried to improve
these points of verification.
• In SLA slab I have tried to make the agency work prior to
the deadline allotted by Idea i.e. 7 days TAT(Turn around
time).

• Lastly I had discussed all basic implementation from my end

while doing my summer training.
 Process CPV(Customer Point Verification)
Audit
DSA:- Direct sales associate
TOUCH POINTS (DSA/DST
and My IDEA) DST:- Direct sales team
SPA :- Service process associate
ONICRA :- Agency hired by Idea for
there verification and other database
process
ZONAL SPA

ONICRA ZONAL STAGES IN AUDIT

OF
CPV

ONICRA CIRCLE
 Various points of error that I had
found in the CPV(Customer point of
verification) sheet are as follows :-
CPV SHEET – Number of visit , reason and
date of visit is not filled by the verifier
Name and address of the organization, Landline
at billing address is not asked by the verifier

In Personal detail section the verifier should mention the

name and address of the organization because it gives an
outlook of the customer in which type of organization he
is working. It helps in assessing the verifier to know exact
rating to be allotted in type of organization
 Agent’s Rating
BEFORE
Earlier the agent’s rating was
given like this only with no
specific bar been allotted to
the verifier

AFTER
New bar allotted for
AGENT’S RATING
 Through this implementation in CPV sheet the
ONICRA(Agency hired by Idea) to decide the assessment
rating of the subscriber and it helped Idea(UP East circle
office) to get a clear vision in deciding the credit limit of that
particular subscriber
I had also worked on the SLA slab
so that all the cases could land up
at the allotted time given by Idea
Time allotted by Idea to ONICRA is 7 days
TAT(Turn around time) a complete process
form collecting, Indexing, scanning and
warehousing
Earlier SLA Slab…
SLA SLAB
Earlier SLA Slab chart(contd..)
SLA SLAB
NEW SLA SLAB..
NEW SLA SLAB CHART (contd..)
Through these graph I had been able to check the SLA slab from
ONICRA (Agency hired by Idea) end that are they landing on the
given time allotted by Idea or not? And how to reduce it.
NEW IMPLEMENTATION
THANKS!