Corporate Data Architecture and

Governance Council
IT Managers Meeting – September 14, 2009
Why an Architecture & Governance Council?
• Current state business processes highly customized
but not documented
• Master Data housed in several systems
• Multiple disparate integrations between SAP and
non-SAP systems
• Inadequate engagement of business leaders in
business-technology projects
• No corporate-level architecture discussion and
decision forum with business units
• Data quality does not meet business requirements
2
 Data Quality Initiative

• Kevin Hobert found issues with sales reports

• Case Study: Medical Equipment Sales, Lead-to-
Order-to-Cash process
• Value and Benefits
• Accurate and timely reports
• Requirement for going public
• Enable opportunities to
• Increase revenue and value
• Manage cost and complexity
• Address risks and vulnerabilities
3
Governance Workshops

4
Master Data Strategy & Quality Roadmap
2009 PROJECTS
Master Data/ Sales CRM Start End IT Costs ($K) Project Managers
Hw
Project Description Date Date IT Labor
Sw
4061 Install SAP MDM 5.5 Tool 6/1/2009 12/31/2009 Patrick Skivington
4062 Install SAP PI 7.1 Tool 6/1/2009 12/31/2009 Jeffrey Pettenski
Install BOBJ Data Svcs/ BI
4090
Tool
6/1/2009 12/31/2009 Jeffrey Pettenski
4091 Install ARIS BPM 6/1/2009 12/31/2009 Peter Chelini
Define Sales CRM Master
4099
Data Governance
8/1/2009 11/30/2009 Patrick Skivington
2010 PROJECTS
2077 Sales CRM Data Quality 1/1/2010 6/30/2010 Michael Deni
Use MDM to control Customer
4100 Master
1/1/2010 2/28/2010

Use MDM to control Product-Sales

4101 Configuration
1/1/2010 3/31/2010

4102 Use ETL to feed data into GMAT 1/1/2010 6/30/2010

Use PI to interface GMAT to

4103 4/1/2010 10/31/2010
Receiving Apps
4104 Develop NextGen GMAT 6/1/2010 1/31/2011

Replace Big Machines with ECC

4105 6/1/2010 3/31/2011
6.0? 5
 Master Data
Business Intelligence
Record-to-Report
Data Warehouses
Procure-to-Pay
Core Business Processes Lead-to-Order
Transactions
Order-to-Cash
Master
Data Forecast-to-Plan
Plan-to-Produce
Idea-to-Product
The Quality of
Master Data is a Hire-to-Retire
Fundamental Requirement
6
 Case Study
Medical Equipment Sales, Lead-to-Order-Cash

7
 Case Study: Current State
Equipment Sales, Lead-to-Order-to-Cash

SAP R/3 GDW Tenrox

Customer, 190 A Direct DLL Bookings, 110 M
Products, Orders
Pricing 210 A ETL 100 A Salesforce.com
ETL

220 A ETL Accounts 320 A HTTPS ( )

Orders 370 A ETL WWHG DW 310 A HTTPS ( )

Override Ship to 200 M Order Numbers 240 M

HG DW (Bookings)

Bookings, Orders, Saleperson,

Contracts (Pricing), Equipment
GMAT Big Machines
Inventory, Parts

ESS 20 M GMAT Admin Quotations 250 A

GMAT (Bob Scott)
HTTPS (XML)

AS400 10 A FTP or ODBC Products 170 M Convert Quotes to

ETL 380 M
Orders
ICOM 50 M
180 M ETL

Sun 60 M 230 A
Xactly
GDW 110 M

Pricing, Contracts, 260 A SFTP

Compensation 300 A HTTPS ( )
Weinstein Tool 70 M Parts
330 M

340 M
MOPLAN GMAT Admin
Pre-Stager (Bob Scott)
Target Margins, 80 M
Costs, Bookings, Bookings, 280 M
Local Payroll
Orders, Saleperson Revenue

Regional Sales
Costs 30 M

40 M

Booking 90 M
Adjustments
95 M

8
 Case Study Findings

• SFDC is now a system of record for Customer and

Prospective Customer data.
– SFDC is disconnected and out of sync with the SAP Customer source.
– No standard format was followed for names, addresses and phone numbers.

• Big Machines has become a system of record for pricing

master data.
– It receives the Pricing master data from GMAT. GMAT receives the Pricing master data
from a variety of source systems including SAP.

• Big Machines has become a system of record for product

sales configuration master data.
– There are multiple systems of record for product sales configuration data, including
SAP.

• Sales orders are manually entered into SAP using quotes

from Big Machines.
– The supporting sales order business processes are disconnected due to this manual
process. Manual entry opens the door for extra time and errors.
9
 Case Study: Target State
Equipment Sales, Lead-to-Order-to-Cash

Tenrox

Bookings, Orders, Saleperson, Enterprise Data Warehouse

Parts Salesforce.com
WWHG DW HG DW
AS400 10 A ETL
Accounts 320 A
GDW XML

ETL
ICOM 50 A 310 A XML

Sun 60 A ETL GMAT (Next Generation)

Order Numbers 240 A XML
Products (Bookings)
GDW 110 A ETL 170 A XML

180 A XML

ETL Big Machines

Regional Sales 230 A XML
XML
Quotations 250 A HTTPS (XML)

Costs 30 M ETL
Pricing, Contracts, 260 A XML Convert Quotes to 380 M
40 M
Parts Orders
ETL

Booking Bookings,
Adjustments
90 M ETL 280 A XML Xactly
Revenue
95 M ETL
Compensation 300 A XML

SAP ERP 6.0

Customer, 190 A XML
Products,
Pricing 210 A XML

220 A XML

Orders 370 A ETL

ETL

Override Ship to 200 A XML

SAP MDM (5.5) SAP PI (7.1)

SAP BPC
Target Margins, 80 A XML
Costs, Bookings,
Orders, Saleperson

SAP CRM - Service

Pricing (Contract) 20 A
Equipment Inventory
10
 Case Study Recommendations

1. Define Sales-Related Master Data Governance

2. Use Available Master Data and Integration Tools
3. Cleanse Master Data
4. Designate a single system as the System of
Record for Customer Master Data, e.g. SAP
5. Replace GMAT with NexGen GMAT
6. Stabilize and evolve quoting tools such as BMI

11
 Industry Standard Terms

Data Trustee
• Scope: Enterprise-wide for a Master Data
domains (Customer or Material).
• Accountable for a master data domain along
with the standards, business processes and
data quality (metrics) for that domain. Drives
consensus across lines of business.
• Provide support for projects that require
investments to improve data quality
12
 Industry Standard Terms

System of Record (SoR)

• The application or data repository that is designated by
the organization as the single source of the truth for a
particular master data object.
System of Entry (SoE)
• The application or system that is designated as
an initial point of entry for a specific master data object.
System of Distribution (SoD)
• The application or data repository that is designated as
a point of distribution to publish a specific master data
object.
13
Master Data Foundation Tools
SoR
Enterprise Data Warehouse
Legacy Legacy

SAP Process Integration (PI)

Reporting SoR

SoR
SAP SAP
SoR ETL
Analytics XML

SoR

Cloud Cloud
SoR

SAP MDM (5.5) SAP PI (7.1)

Data
Governance

14
 Highlights

• CMR/MMR Processes

• Quote Process

• Material Master Data

15
 CMR/MMR Process

• Regional variations
• Business view - Create of new customer takes 2 to
23 days
• Multiple opportunities to shorten entry time as we
look across the process
16
Current State Master Master Data Model

Quote Create Process

17
 Current State Master Master Data Model

I’d like 50, please.

18
Big Machines Quote for CR Products

19
Big Machines Quote for CR Products

20
Big Machines Quote for CR Products

21
Sales Bill of Materials and Big Machines

8580573 ADD Kodak DirectView CR 975 / Seismic Kit SKT Y CCS CR975
1228360 ADD $1,200
Administrative Analysis and Reporting Software for Kodak DirectView CR 975 Systems
AA Y CCS CR975
1037274 ADD $4,900 BS
Kodak Black Surround / Masking Software for Kodak DirectView CR 975 Systems Y CCS CR975
1580919 ADD Kodak DirectView CR Mammography Feature / for Kodak DirectView CR 850/975 CMS Systems Y CCS CR975
8454605 ADD Kodak DICOM Storage Service Class User Software for Kodak DirectView$5,000
CR 975DSC
Systems Y CCS CR975
8350704 ADD Kodak DICOM Work List Management Service Class User Software for Kodak$10,000
DirectView
DWM CR 975 Systems
Y CCS CR975
8291734 ADD Kodak DirectView EVP Software for CR 975 Systems $12,500 EVP Y CCS CR975
1763028 ADD Kodak DirectView EVP Plus Software for Kodak DirectView CR 975 Systems EVPP Y CCS CR975
8876500 ADD $750 GD
Grid Detection and Suppresion Software for Kodak DirectView CR 975 Systems Y CCS CR975
8155830 ADD IHE Scheduled Workflow Software for Kodak DirectView CR 975 Systems $2,500 IHE Y CCS CR975
8113508 ADD Low Exposure Optimization Software for Kodak DirectView CR 975 Systems$1,000 LEO Y CCS CR975
1831627 ADD Procedure Mapping and Enhanced Trauma Software for Kodak DirectView CR $800
975PMSystems Y CCS CR975
1084391 ADD $1,300
Kodak DirectView Remote Patient Data Entry Software for Kodak DirectView CR 825
RPDES
Systems Y CCS CR975
8369829 ADD Security Audit Log Software for Kodak DirectView CR 975 Systems $1,500 SAL Y CCS CR975
CR975,CRC,
9404250 China ADD 5 Ports Switch Hub with DirectView systems (for China) HUBSWCN Yes CCS CRE

BOM embedded in XLS

22
 Sales Bill of Materials and Big Machines
Determines quote
Region Country Action Short Code Attribute Values Rules Modifys
pull down options
ALL
EXCEPT
U.S. AND
GERMAN
Y HIDE TSS Type of Sale (select one)

Direct DRCT System should default to Direct

Channel CHNL

ALL
EXCEPT
U.S. AND
GERMAN
Y HIDE INSTLN Inclusive of Installation (boolean) Hide for TSS{DRCT}
Yes (default)
No

ADD CCS CR System (select one)

ADD CR975 CR 975
JAPAN HIDE CRC CR Classic
JAPAN HIDE CRE CR Elite
ALL
EXCEPT
JAPAN HIDE CRC17 CR Classic - 17
ALL
EXCEPT
JAPAN HIDE CRC19 CR Classic -19
23
Big Machines as a Quotation Tool

• BMI solved important business problems

• Is a System of Record (SoR) for Pricing &
Sales BOM
• No inventory data view
• No Available-to-Promise
• Promise date = order date + 30-45 days

• No credit check visibility

24
 Current State Master Master Data Model

Current State
Material Master Data Model

25
High Level Material Master Views (15)

•Administration Data •Production Resources / Tools

Data
•Basic Data
•General Plant Data
•Classification Data
•Warehouse Management Data
•Purchasing
•Quality Management Data
•Forecasting Data
•Materials Requirements
•Work Schedule Data
•Sales Organization Data Planning Data
•Sales General Data •Accounting Data
•Costing Data

26
Material Type

The material type determines:

• Purpose of material
• Material number assignment method
• Which screens / views appear and in what
sequence
• Which departmental data you may enter
• What procurement type the material has
• What G/L accounts are affected by material
movements

27
30 standard material types available in SAP
Additionals (VKHM)
Advertising media (WERB)
Apparel, seasonal (MODE)
Beverages (FGTR)
Competitive products (WETT)
Configurable materials (KMAT)
Empties (industry LEER, retail LGUT)
Finished products (FERT)
Foods excluding perishables (FOOD)
Full products (VOLL)
Intra materials (INTR)
KANBAN containers (CONT)
Maintenance assemblies (IBAU)
Manufacturer parts (HERS)
Nonfoods (NOF1)
Non-stock materials (NLAG)
Non-valuated materials (UNBW)
Operating supplies (HIBE)
Packaging materials (VERP)
Perishables (FRIP)
Pipeline materials (PIPE)
Process materials (PROC)
Product groups (PROD)
Production resources/tools (FHMI)
Raw materials (ROH)
Semifinished products (HALB)
Services (DIEN)
Spare parts (ERSA)
Trading goods (HAWA)
Value-only articles (WERT)
28
CSH Material Types

MTyp Material type description Count

DIEN Service 9300
ERSA Spare parts 42300
FHMI Prod. resources/tools 5
FRIP Perishables 7
HALB Finished, Semifin Product 137400
HIBE Operating supplies 9710
IBAU Maintenance assembly 201
KMAT Configurable Material 42
NLAG Non-stock material 145
PROD Product group 140
ROH Raw material 1522
UNBW Non-valuated material 5300
VERP Packaging 6

29
Current State Finished Goods Statistics

Sold through SalesForce.Com

• Product lines = 32 (e.g. CR, DR, RIS, PAC)
• Product line models = 75 - 100 (e.g. CR 500 or
CR 750)
• Product configurations = ~ 200 (e.g. CR 500
with 2 disk trays, CR 500 with 4 disk trays)
• Unique Cat numbers = ~ 7000

30
Nominations for Data Trustees (Proposed)

•Arnaud Marie Winfried Stroeckle

•Norm Yung Olivier Sauzet
•Dave Sherburne …. Others
•Sandy Harte
•Rick Gary This is only a proposed
list – not final. Time
•Stevan Ramirez
commitment is a major
•Olivier Sauzet concern of the
nominees.
31
Q&A

32