Technological support Services

for Telecom Industries

 Industry introduction
Exchange of information between two remote
places is called telecommunication, the modern
telecom industry is operating with a huge hub of
technology that is being supportively provided by
committed and free lance service industries.
These Service industries provides both technical
and business solutions, so as to perform and
bring better output for the telecom industry they
serve to.
 Place of Requirement
Technological service industries provide three major
supports
• Software
• Hardware
• Business solutions
When the telecom industry cannot operate or make
provisions for any of the above requirements to run a
telecom industry, the task is being handed over to
technological support service industry to perform.
It can be a combined operation or isolated operation.
The service by this industry is proved to be cost affective
and work effective in all parts of the world.
 Major players
Software house:
Oracle, Cisco,
IBM, Gameloft,
Microsoft, Siemens,
Mac.
Hardware house:
Siemens, Alcatel,
Cisco, Huawei,
Mitsubishi, Motorola,
Dell, AT&T
Business Solution:
Cisco,
Alcatel,
AT&T,
IBM,
HCL Comnet.
 7P’s of our Sector
Product
Software Hardware Business Solution
• Handset driving • Handsets
• CRM
• Interfacing • Servers
• Client handoff
• Transmission
• Transmission driving • Satellite interface
instruments
• Applications • allotment
Satellite interfacing
• Public relations
• Client tracking peripherals
• DBMS • Cables
• Transmission towers
• Control systems
 7P’s of our Sector
Price
Software:
• B2B Software costs from few lacs to few million dollars, which depends upon the
complexity and purpose.
• B2C software costs few dollars, usually telecom companies allows the end users to
subscribe.
Hardware:
• B2B devices, transmission lines and machineries costs million dollars.
• B2C devices like handsets, communication devices, peripherals and signal
convertors costs few hundred dollars.
Business Solutions:
• CRM is mostly maintained in B2C level which costs depends on the quality of
service and customer covered.
• Satellite handoff costs millions of dollars to provide dynamic handoff data.
• Public relations costs few thousand dollars.
 7P’s of our Sector
Place
Software
• Provided using remote desktop method through internet and intranet services.
• Implementation and training is provided at work stations.
• B2C software is provided through data transmission.
Hardware
• Widely spread around the world where services are provided.
• B2C hardware are generally available in retail shops.
• Space devices are also involved.
Business Solutions
• Placed, based on locality and purpose.
 7P’s of our Sector
Promotion
Software
• B2B software doesn’t need major promotion apart from quality and Brand
value.
• B2C promotion is provided by telecom industry itself who makes use of.
Hardware
• Hardware brands promotes it in the market through mass media.
• Peripherals are purpose defined, so wasn’t facilitated with general
promotions.
Business Solution