EMPLOYEE COMMUNICATIO

N by
KAVIN T.I.
DEFINITION:

• Employee communication, or internal communicati

on, is the discipline and practice of communicating
effectively with employees across an organization.
Why Employee Communication Is Necessary?

• Important resource of the company

• Heterogeneous group
• Productivity
Aims:

• Be respectful
• Be developed within a planned framework
• Encourage participation
• Inspire an open environment
IMPORTANCE OF EMPLOYEE COMMUNICATION:

• Employee engagement
• Define goals
• Customer satisfaction
• Crisis handling
• Enhance transparency
• Increase productivity
NEEDS OF THE EMPLOYEES:

• Trust
• Respect
• Recognition
• Reward
• Satisfaction
TYPES:

• The right information

• Culture
• Two-way communication
• Recognition and rewards
STEPS:

• Organizing
• Planning
• Development
• Delivery
• Follow-up
 MEDIA USED:

• Simple printed documents

• Glossy magazines and hand-outs
• Posters and notices
• Email messages
• Web pages
• Spoken word
CHANNELS USED:

• Personal one-to-one conversation

• Speeches to assembled groups
• Focus groups or small get-togethers
• The public address system
• Handing out to individuals
• Internal physical mail
CHANNELS USED:

• Desk drops
• Posting on notice boards or other vertical surfaces
• Telephone
• SMS 'text' messages
• Email
• Document management systems or shared folders
• Internal web
• Social media such a Twitter
YOU CAN RESOLVE:

• Less motivation to work

• Non-alignment of the company's vision
• Lack of awareness with the company
• Poor performance
SKILLS NEEDED:

• Knowledge of Communication
• Technology Skills
• Writing and Speaking Skills
• Interpersonal Skills
• Understanding of Organizational Culture
• Work within deadlines
Benefits:
• Friendly workplace environment
• Improved performance
• Improved customer satisfaction
• Increased understanding
• Increased commitment
SRATEGIES :
• Survey employees attitudes regularly
• Be consistent
• Personalize communications
• Be innovative
Thank you!