LISTENING SKILLS

Presented By :-
Radhika Gupta
MBA Gen (A)
170101010029

HARYANA SCHOOL OF BUSINESS

(GURU JAMBESHWAR UNIVERSITY OF
SCIENCE AND TECHNOLOGY)
CONTENTS
LISTENING

Listening is the ability to accurately

receive and interpret messages in the
communication process.

Listening is not only hearing , but

something more.
COMMON LISTENING
MISCONCEPTIONS

• Hearing is the Same as Listening

• It’s Difficult to Learn How to Listen

• I’m a Good Listener

• Intelligent People are Better Listeners

• Good readers are good listeners

 WHAT IS EFFECTIVE LISTENING
Effective listening is actively absorbing the
information given to you by a speaker, showing
that you are listening and interested, and
providing feedback to the speaker so that he or
she knows the message was received.
 FACTORS INFLUENCING EFFECTIVE
LISTENING
 Stop Talking
 Put the speaker at ease
 Show the talker you want to listen
 Remove distraction
 Empathize with the speaker
 Be patient
 Hold your temper
 Ask question
 Egotism
IMPORTANCE OF LISTENING
Good listening skills make workers more productive. The
ability to listen carefully will allow a person to:

• Understand assignments in better way and find what is

expected from him.
• Show support
• Build rapport with co-workers, bosses, and clients
• Work better in a team-based environment;
• Resolve problems with customers, co-workers, and bosses;
• Answer questions
• Find underlying meanings in what others say.
TYPES OF LISTENING

Content Listening

Critical Listening

Emphatic Listening

Active Listening

Informational Listening
SOME OTHER TYPES OF LISTENING

Comprehension Listening to understand. Seeking meaning

listening (but little more).

Deep Seeking to understand the person, their

Listening personality and their real and unspoken
meanings and motivators.

Discriminative Listening for something specific but nothing

Listening else (eg. a baby crying).
 Alternatively listening to something for pleasure,
Appreciative such as to music.
listening

Listening obviously and carefully, showing

Attentive attention.
listening

Listening through the filter of personal bias i.e

Biased the person hears only what they want to listen
listening

Listening without obviously showing attention.

Casual Actual attention may vary a lot.
listening
PRINCIPLES OF EFFECTIVE LISTENING

Comprehension

Appreciation

Evaluation
PROCESS OF EFFECTIVE LISTENING
Hearing

Filtering

Comprehending

Remembering

Responding
BARRIERS TO EFFECTIVE LISTENING

Environmental

Content Linguistic

Barriers

Psychological Physiological
ENVIRONMENTAL BARRIERS
PSYCHOLOGICAL BARRIERS
Emotional states which are bought to the communication
or result from it can come between what is being said and
effective listening and understanding .
PHYSIOLOGICAL BARRIERS
The physical condition of the listener can affect
concentration and restrict the amount of
information taken in
LINGUISTIC BARRIERS
Linguistic barriers are derive from the speaker
and make it difficult for them to be listened
to.
CONTENT BARRIERS
What the speaker is saying may also be a
barrier to the listener.
HOW TO MAKE LISTENING EFFECTIVE
• Give your full attention
• Respond appropriately
• Make sure your mind is focused
• Let the speaker finish before you begin to talk
• Ask questions
• Give feedback
 BENEFITS FOR EFFECTIVE LISTENING
• Effective Communication
• Fewer Misunderstandings
• Improved Relationships
• Personal Growth
 COMMON LISTENING MISTAKES

1. Interrupting the speaker.

2. Completing the speakers sentences in advance.

3. Habit of topping another person's story with your

own is demeaning and relegates the speaker's
story to something less important.
NON-VERBAL SIGNS OF
INEFFECTIVE LISTENING

• Lack of eye contact with the speaker

• An inappropriate posture

• Being distracted

• Inappropriate expressions and lack of head nods

 FURTHER SIGNS OF INEFFECTIVE
LISTENING
Other common traits of ineffective listening
include:
• Sudden Changes in Topic
• Selective Listening
• Daydreaming
• Advising
 “The most basic and powerful way to connect to
another person is to listen. Just listen. Perhaps the
most important thing we ever give each other is
our attention.”
- Rachel Naomi Remen

If we were supposed to talk more than we listen,

we would have two tongues and one ear.
- Mark Twain
CONCLUSION
Listening is a decoding skill. To listen well ,
you must receive a message and take it
apart to get some meaning from it. In order
to make listening effective , concentrate on
what you are hearing by trying to anticipate
what is going to be said.