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Attitudes, Behaviours and Ethics: Communication Skills For Facilitators
Attitudes, Behaviours and Ethics: Communication Skills For Facilitators
Attitudes, Behaviours
and Ethics
Communication Skills for
Facilitators
By: Wendy Miles, Miguel Castrence and Jefferson Fox
Unit: M02U01
Presentation outline
Focus:
• attitudes, behaviours and ethics for good
practice in PGIS
• communication skills, team building and
group decision-making techniques
Attitudes, Behaviours & Ethics
for Good Practice in PGIS
Attitudes, behaviours and ethics
for PGIS
The “lily pad” model
• lily pad = behaviours that people see from
the surface
• high stalk = attitudes towards the world
• low stalk = values, growing from beliefs
• roots = beliefs, deeply held
Valuing diversity
• welcoming
• comfort and safety
• sensitivity
Source: http://tinyurl.com/oa5vef
Attitudes, behaviours and ethics
for PGIS
Valuing diversity
Promote a “learning attitude”:
• Listen and learn from others.
• Accept differences and respect
people and their opinions.
• Recognise people’s experience
and prioritise local and
traditional knowledge.
Attitudes, behaviours and ethics
for PGIS
Valuing transparency
• honesty and openness
• building trust
• compromise & consensus
Source: http://www.fao.org/Participation/ft_princ.jsp
Attitudes, behaviours and ethics
for PGIS
Valuing flexibility
• being open to other ideas and perspectives
• being adaptable in diverse settings
• being understanding of others’ situations
Source: http://www.fao.org/Participation/ft_princ.jsp
Attitudes, behaviours and ethics
for PGIS
Ethics: norms for conduct regarding acceptable
and unacceptable behaviours
Active listening
• PGIS facilitator reflects back what the speaker
has just said.
• Facilitator helps speaker feel understood and
heard.
• Facilitator encourages participants to talk and
helps them feel at ease.
Communicating effectively
Types of active listening questions:
• open-ended
• encouraging
• clarifying
• restating
• reflecting
• summarising
• validating
Non-verbal communication
People communicate with body language
and words
• emotions
• culturally-specific interpretations of body
language
• culturally appropriate body language
Non-verbal communication
Step 3: Narrowing
• Narrow what is not necessary.
• Try to come to a conclusion with which everyone
is happy; combine solutions and make
compromises if possible.
Source: University of Hawaii,
Program on Conflict Resolution
Training Files, undated.
Examples of group
decision-making tools
Clustering
Go around
Voting with stars
Fist of five
Exercise:
Developing group ground rules
Conclusion
Experienced and talented PGIS
facilitators:
• strive to better understand themselves and
others and improve communication among
people;
• continuously work to improve their facilitation
skills to better serve the groups with which they
work.