Professional Documents
Culture Documents
Action Plan 2018 UPDATE
Action Plan 2018 UPDATE
Action Plan 2018 UPDATE
MISSION
CommitTED to reduce
“Guest Complaint”
Engineering Department
Action plan
• AC Preventive Maintenance
• Slooping Bathroom Floor Renovation (60 rooms)
• Standing Support AC Outdoor (hambalan AC)
• Room Maintenance (electrical, civil & carpentry)
• Public Area Maintenance (painting, grouting &
flooring)
• Grouting Corridor Floor
• Replacement Broken Parquette for Room (40 rooms)
• Install House Phone (guest lift lobby each floor)
• Training for engineering staff (own scope of work)
• Grading system for staff based on skill & knowledge
Engineering Department
Action plan
Actual condition
NO DESCRIPTION ACTION PLAN PIC REMARKS
- Cleaning AC All Room (Guest
- Cleaning Filter Comment and Public
AC Preventive Maintenance - Cleaning Compressor / Outdoor Area
1. ENG Team
(Room & Public Area) - Follow up Guest Comment (corridor, Lobby Lt. 5,
about AC Problem GF, Restaurant, Back
- All Area (rooms & public area) Office)
Engineering Department
Action plan
Actual condition
NO DESCRIPTION ACTION PLAN PIC REMARKS
- Repainting wall entrance
- Repainting mainhole spot
ex leaking
Room Maintenance ENG Team As per info HK for
4. - Resealant wastafel
room
- Resealant list skirting
- Repainting wall balcony
Engineering Department
Action plan
Actual condition
NO DESCRIPTION ACTION PLAN PIC REMARKS
Replacement Broken
- Replacement Broken
7. Parquette for Room (40 ENG Team
Parquette
rooms)
Engineering Department
TRAINING PROGRAM
schedule
JANUARY FEBRUARY MARCH APRIL MAY JUNE
How to
Implemented Hotel Electrical
Fire Alarm CCTV System Health & Safety
Policy & Procedure Grouping PABX System
(MCFA) Maintenance Environment
also Standart Standart
knowledge Procedure
Operating
Procedure as well
How to Install
Mechanical
Standart How to Install
& MATV System How to Repair
Installation MATV Standart Telp System
Electrical Troubleshooting Noisy Exhaust Fan
Splitter & Grooming Infrastructure
Knowledge
Connector
Engineering Department
TRAINING PROGRAM
schedule
JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
Health
Fire Alarm
Plumbing & Standart PABX System
Health & Safety System
Installation Safety Grouping Knowledge
Environment Knowledge
Knowledge Environment Electrical
Mechanical
Mechanical, CCTV System Standart
&
Elecktrical & Knowledge Grooming
Elecktrical
Knowledge
Knowledge
Engineering Department
THANK YOU
Engineering Department