• Dr.

Muhammad Shoaib Suddle currently holds the constitutional post of Federal

Tax Ombudsman of Pakistan. Before reaching the age of superannuation in June
2009, he was chief of Intelligence Bureau (Pakistan’s premiere civilian
intelligence agency), following his stint as chief of police, Sindh, the second
largest province of Pakistan. As Director General,Intelligence Bureau, he oversaw
a number of state-of-the-art high-tech capacity building mega projects for the
civilian intelligence community across Pakistan.

Dr. Suddle began his police career in 1973 and has held several key positions
both at operational and strategic level in the Police Service of Pakistan. He was
appointed police chief of Balochistan, the largest province of Pakistan bordering
Afghanistan, the same week as 9/11. He ably commanded Balochistan police for
three years before he was posted as Director General, National Police Bureau,
Ministry of Interior, Pakistan.

During his time as police chief of Balochistan, the police there underwent historic
transformation, not least its exceptional extension in jurisdiction: from 5 percent
area, mostly urban, to the entire province. (Earlier 95 percent of Balochistan in
the context of maintenance of law and order was under the age-old informal tribal
system of local responsibility
• As Director General, National Police Bureau, his responsibilities included acting as
Member/Secretary of National Police Management Board (the top professional body of police
chiefs in Pakistan). In this key strategic position, he contributed extensively to reshaping
policing and counterterrorism policy in Pakistan. In 2000, he was seconded to work as
consultant in the National Reconstruction Bureau of Pakistan when he co-authored the Police
Order 2002, which replaced the 141-year-old police law in Pakistan. He has also served as
Director General, Bureau of Police Research & Development,
Ministry of Interior & Narcotics Control (2000-2001), police chief of Karachi from 1995-96,
chief of Rawalpindi Police (1993- 95), Deputy Commandant, National Police Academy (1991-
93), and Director, Federal Investigation Agency from 1989-91.

He is regarded as a leading police reform and counterterrorism expert in

South Asia. He is a visiting criminal justice expert at the United Nations
Asia and Far East Institute on Crime Prevention and Treatment of
Offenders (UNAFEI), Tokyo; advisor, Turkish National Police; and a
resource person with several national and international organisations, including United
Nations Office on Drugs and Crime. He is also International Director of Asia Crime
Prevention Foundation, Tokyo.

He has an MSc (Econ.) in criminology and a PhD in white-collar crime from Cardiff University
(Wales). He is author of several publications and articles, published both in Pakistan and
abroad. He is regularly invited to speak at various international conferences around the
world.
 Contents
• Role of Public Ombudsman
• Federal Tax Ombudsman Pakistan
– Organization
– Legal Framework
– Charter
– Vision, Mission and Values
– Offices
• Interaction with civil society
• Enhancing civil society’s role
• Grievance redressal
– Disposal of Complaints
– Disposal of Review Applications www.fto.gov.pk
 Role of Public Ombudsman
• To address public complaints of maladministration
• To prevent abuses by acting as a watchdog of
bureaucracy
• To propose systemic rationalization and reform in
relevant laws/procedures
• To make bureaucracy more transparent and
responsive
• To vindicate public servants when unjustly accused
• To lessen public’s alienation from government
• www.fto.gov.pk
 Federal Tax Ombudsman
Organization
FTO

Advisors Secretary Advisors

Consultants / Experts

Other Staff
www.fto.gov.pk
 The Federal Tax Ombudsman:
Legal Framework

• The Establishment of the Office of

Federal Tax Ombudsman Ordinance,
2000

• Investigation and Disposal of Complaints

Regulations, 2001
• www.fto.gov.pk
Charter of Federal Tax Ombudsman
• Redressal of taxpayer grievances against
maladministration by Tax Employees of Revenue
Division / Federal Board of Revenue dealing with the
following taxes:
• Income Tax
• Sales Tax
• Customs
• Federal Excise

• Own-motion diagnosis of systemic defects and

shortcomings causing taxpayers’ grievances
Charter of Federal Tax Ombudsman
Continued

• Investigating cases of maladministration referred by:

• The President of Pakistan
• The Senate
• The National Assembly
• The Supreme Court of Pakistan
• The High Courts

• www.fto.gov.pk
 The Federal Tax Ombudsman:
Its Vision, Mission and Values
Vision
Eliminating tax maladministration
Mission
Redressing taxpayers’ grievances
Values
• Integrity
• Efficiency
• Impartiality
• Accessibility
• Transparency www.fto.gov.pk
Federal Tax Ombudsman’s
Offices in PAKISTAN

Sialkot
Gujranwala

Faisalabad

Multan

Sukkur

Head Office
Hyderabad Existing Offices
Proposed New Offices
www.fto.gov.pk
 Disposal of Complaints
16,000
13,037 12,824
Complaints

12,000 Disposal

Under Investigation

8,000

4,000
213

0
2000 - 2009
Disposal 98.4%
 Disposal of Review Applications
1,200
931
890 Review Petition
1,000
Disposal
800
Under Investigation

600

400

200 41

0
2000 - 2009
Disposal 95.6%
Interaction with Civil Society

www.fto.gov.pk
Committee

Committee
• Advisory

• Standing

• Website
• Collaboration with Transparency
• Annual ReportMeetings with Civil So
• Outreach
• • Frequent
News Letter meetings with Tax Bars
• PrintCommerce & Industry,
Media / Electronic Trade Bo
Media
Enhancing Role of Civil Society
• Establishment of online Complaint Management
and Decision Support System to ensure:
– Paperless Environment
– E-filing & E-correspondence

• Video conferencing

• Cost-free filing of complaints

• www.fto.gov.pk
 The Federal Tax Ombudsman’s Organization

FTO

Advisors Secretary Advisors

Consultants / Experts

Advisors Advisors Advisors Advisors

(Regional Office) (Regional Office) (Regional Office) (Regional Office)
Karachi Quetta Lahore Peshawar
 Offices of FTO-Pakistan
(Existing)

Islamabad
(Head Office)

Karachi Quetta Peshawar Lahore

 Offices of FTO-Pakistan
(Proposed)

Islamabad
(Head Office)

Faisalabad Sialkot Gujranwala Multan Sukkur Hyderabad

 Complaints
2050 2043
Complaints
2000
1782 1782 Disposal
1681
1681
1549 1549
1600 1449 1448
1414 1411

1200 1010
1010

800 635

432
400
72 72

0
2001 2002 2003 2004 2005 2006 2007 2008 2009

Balance NIL NIL NIL NIL NIL 1 3 7 203

 Review Applications before at
Federal Tax Ombudsman
240 Review Petition
214 214
Disposal
200

160 142 142

120 99 99
94 99 99
94 83 94 92
83
80 62 62

39
40
9

0
2001 2002 2003 2004 2005 2006 2007 2008 2009

Disposal 100% 100% 100% 100% 100% 100% 94.9% 92.9% 23.1%
The Federal Tax Ombudsman’s Role
• Oversight of administration of Federal taxes
• Redressing taxpayers complaints against tax
maladministration
• Diagnosing systemic issues/shortcomings of tax
administration
• Proposing systemic reform to forestall repetition of
the maladministration
• Getting studies/research conducted on reducing tax
maladministration www.fto.gov.pk
 Thank you

http://www.facebook.com/pages/Federal-Tax- www.fto.gov.pk
Ombudsman-Pakistan/112353855444505?
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