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American Partners - US-Analyitcs Managed Services
American Partners - US-Analyitcs Managed Services
Managed Services
Presentation (Meeting 1)
2 Offering Description
3 MS Overview
4 Team And Process
5 Case Study
7 Scoping Pricing
(For American Partners Understanding):
These are the 4 step process to get client
up and running with managed services
2. Meeting 2 – Scoping Meeting ( MS team will meet and discuss level of effort, environment
understanding to define requirements, scope sizing and pricing to present back to client.
1. Apps Owned
2. Current reliability, issues, documentation, processes, sizing, timing
3. Task Review ( client vs. MS team)
4. Security
5. Future Considerations
6. Managed Services Packaged of interest, HPRO, HPRO plus, Bridge…..
Services Solutions
Accolades
CORE FOCUS In business to drive business transformation using leading experts, EPM and
business analytics tools, and proven best practices.
CORE VALUES 1. Quality: customer satisfaction that meets or exceeds client’s expectations.
2. Teamwork First: seeking what is best for the overall team (company,
client, and partners) first, being flexible, trusting and adding value.
- WSJ – 2.7% headcount projected in most finance departments this year. Need to run the
same processes with less technology staff.
- Oracle/Hyperion Staff - Hard to find resources with the expertise and availability both
technical and functional.
- EPM and BI encompasses lot’s of technologies, tied hard to have all the skills and expertise
in one or two staff.
- Many solutions are now hybrid, on-premise and in the cloud, so remote teams make sense. (
especially high quality onshore teams)
2. Tailored. Pick your level of HPRO and offering, then customized service ( by
product, by function, by team). On boarded, documented and scheduled.
4. Growing Practice. 2 new clients per month on average. Team continues to grow.
5. Tools and Training. All MS clients get full access to our tricks and tips.
Managed Services – Responsibility Tiers
• Scheduled and
unscheduled tasks in
place of an application
3. Application(s) and EPM Process Support administrator
• Provide troubleshooting
and resolution for
application issues
2. Infrastructure Support
• Processes - Support
Month End close etc.
Customer Needs:
• Multi year global deployment of
Hyperion applications
• Strong internal administrative team
• People Soft and SAP ERPs with all
Hyperion EPM footprint
SERVICE Support :
• HPRO • Initial on site support then converted
to remote managed services
SOLUTION • Hourly managed services agreement
• Planning and Essbase • Support internal admins
• BIFS and OBIA (11.1.2.1)
Future :
INDUSTRY
• Evaluating Upgrade, DRM, FCM and ARM
• Manufacturing
and Retail
CASE STUDY Multi Product Global Organization
Customer Needs:
• HFM, Planning, FDMEE
• Application and infrastructure
• Turnover with admin driving need for
support
SERVICE Support:
• Annual Hourly • Hourly support contract
Contract
• Coordination points with app owners
SOLUTION
• Planning, HFM,
• FDMEE, DRM
• FCM/ARM 11.1.2.3
INDUSTRY
• Manufacturing
and Distribution
CASE STUDY Multi Product Global Organization
Customer Needs:
• Need to provide support for application and infrastructure activities for all applications
and infrastructure
Support, Scheduled: