The document presents a model that segments consumers into four categories based on their cognitive involvement (strong or weak understanding of product attributes) and affective involvement (strong or weak emotional connection to the brand). The largest segment, comprising 46% of consumers, has strong cognitive involvement and strong affective involvement. These high involvement consumers are most impacted by communications emphasizing brand benefits. The second largest segment, comprising 24% of consumers, has weak cognitive involvement but strong affective involvement. These consumers are moved more by the emotional appeals of advertisements than discussions of functional benefits.
The document presents a model that segments consumers into four categories based on their cognitive involvement (strong or weak understanding of product attributes) and affective involvement (strong or weak emotional connection to the brand). The largest segment, comprising 46% of consumers, has strong cognitive involvement and strong affective involvement. These high involvement consumers are most impacted by communications emphasizing brand benefits. The second largest segment, comprising 24% of consumers, has weak cognitive involvement but strong affective involvement. These consumers are moved more by the emotional appeals of advertisements than discussions of functional benefits.
The document presents a model that segments consumers into four categories based on their cognitive involvement (strong or weak understanding of product attributes) and affective involvement (strong or weak emotional connection to the brand). The largest segment, comprising 46% of consumers, has strong cognitive involvement and strong affective involvement. These high involvement consumers are most impacted by communications emphasizing brand benefits. The second largest segment, comprising 24% of consumers, has weak cognitive involvement but strong affective involvement. These consumers are moved more by the emotional appeals of advertisements than discussions of functional benefits.
High Involvement Segment Low to Moderate Involvement Segment
23% Strong Cognitive 7% Weak Cognitive
Weak Affective Strong Affective
Low Involvement Segment Low Involvement Segment
• Toothpaste category brand Consumers are moved by the
communications involving brand emotional appeal of the benefits have had an impact of advertisement & not the functional strong recall. benefits. • Not able to establish affective component.