5 why’s Analysis

Payment transactions Heart of most banking People rely heavily on • Cyber security • Low Internet
predominate despite systems continues to be paper to perform Issues Penetration
recent advances in a large mainframe everyday duties, despite • Lack of Digital • Low Automation
electronic transactions computer, which is used the high costs associated Signatures • Large number of
and there is still a for transaction with lost documents, • Lack of training unprocessed
huge amount of paper processing applications. risk of document of employees documents digitally
in the banking system They are normally used obsolescence and labor • to use automated i.e invoices ,
for simple calculations inefficiency software's customer personal
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