while guiding your choices for improving maintenance effectiveness and efficiency. KPI CHARACTERISTICS KPI characteristics identified in the literature are:
1. Relevant to and consistent with the specific
organization's vision, strategy and objectives. 2. Focused on organization wide strategic value rather than non-critical local business outcomes. 3. Representative – appropriate to the organization together with its operational performance. 4. Realistic – fits into the organization ’s constraints and cost effective. 5. Specific – clear and focused to avoid misinterpretation or ambiguity.
Dr. Mohammed Alahmed 3
KPI CHARACTERISTICS 6. Attainable – requires targets to be set that are observable, achievable, reasonable and credible under expected conditions as well as independently validated. 7. Measurable – can be quantified/measured and may be either quantitative or qualitative.
Dr. Mohammed Alahmed
CHARACTERISTICS OF GOOD KPIs Acronym “SMART” refers to the characteristics of good performance indicators.
Specific Measurable Achievable
Relevant: Time-bound
Dr. Mohammed Alahmed
THE KEY PERFORMANCE INDICATORS Key performance indicators (KPIs) are designed to be objective measures of performance for a road authority.
There are three aspects that need to be addressed in
asset management KPIs for roads:
Performance – which are functionally related such as
measuring skid resistance, rutting, texture, and roughness, Visual appearance – including number, degree and extent of defects Structural – which include determination and calculation of remaining life THE KEY PERFORMANCE INDICATORS Key performance indicators (KPIs) are designed to be objective measures of performance for a road authority.
There are three aspects that need to be addressed in
asset management KPIs for roads:
Performance – which are functionally related such as
measuring skid resistance, rutting, texture, and roughness, Visual appearance – including number, degree and extent of defects Structural – which include determination and calculation of remaining life THE KEY PERFORMANCE INDICATORS 15 performance indicators used to monitor the performance of the road agencies and includes the results of a field test of their use. The following performance indicators (PIs) were identified in the report: 1. Average road user costs. 2. Level of satisfaction regarding travel time and its reliability and quality of road user information. 3. Protected road user risk. 4. Unprotected road user risk. 5. Environmental policy/ programmes. 6. Processes in place for market research and customer feedback. 7. Long-term programmes. THE KEY PERFORMANCE INDICATORS 8. Allocation of resources to road infrastructure. 9. Quality management/audit programmes. 10. Forecast values of road costs vs. actual costs. 11. Overhead costs (percentage). 12. Value of assets. 13. Roughness. 14. State of road bridges. 15. Satisfaction with the road system. THE KEY PERFORMANCE INDICATORS 8. Allocation of resources to road infrastructure. 9. Quality management/audit programmes. 10. Forecast values of road costs vs. actual costs. 11. Overhead costs (percentage). 12. Value of assets. 13. Roughness. 14. State of road bridges. 15. Satisfaction with the road system. THE KEY PERFORMANCE INDICATORS KPIs do not just cover asset condition, but should in an outsourcing situation expand to include non-technical measures of performance, such as: • Speed of repair response to road defects, • Compliance with inspection plans, • Road safety, • Smoothness of ride, • Long term Injury Rate • Traffic management and disruption, • Environmental impact, • Corridor vegetation control, • Customer relations, • Timeliness of response to complaints, • Travel time, • User satisfaction. CLASSIFICATION OF PERFORMANCE INDICATORS