CHAPTER4

SECURITY TROUBLESHOOTING AND SOLUTIONS

4.1.1 Apply the Troubleshooting Process to Security

Troubleshooting Process
 The troubleshooting process is used to help resolve security issues.
 Use the troubleshooting steps as a guideline to help you diagnose
and repair problems :

 Computer technicians must be able to analyze a security threat

and determine the appropriate method to protect assets and
repair damage.
Troubleshooting Process cont..
 Step 1: Identify the Problem
Troubleshooting Process cont..
 Step 2: Establish a Theory of Probable Cause
 After you have talked to the customer, you can establish a
theory of probable causes
 Create a list of the most common causes of security
problems:
Troubleshooting Process cont..
 Step 3: Test the Theory to Determine Cause
 Test theories of probable cause one at a time, starting with
the quickest and easiest.

 If the exact cause of the problem has not been determined

after all theories have been tested, establish a new theory
of probable cause and test it.
Troubleshooting Process cont..
 Step 4: Establish a Plan of Action to Resolve the Problem and
Implement the Solution
 After determining the exact cause of the problem, establish
a plan of action to resolve the problem and implement a
solution.
 Sometimes quick procedures can determine the exact
cause of the problem or even correct the problem.
 If a quick procedure does not correct the problem, you
might need to research the problem further to establish the
exact cause.
Troubleshooting Process cont..
 Step 5: Verify Full System Functionality And Implement Any
Preventive Measures
 Verify full system functionality and implement any preventive
measures if needed.

 Have the customer verify the solution and system

functionality.
Troubleshooting Process cont..
 Step 6: Document your findings, actions and outcomes
 List of the tasks required to document the problem and the
solution.
 CHAPTER4
SECURITY TROUBLESHOOTING AND SOLUTIONS

4.1.2 Identify Common Problem and Solutions for Security

4.1.2 Common Problems and Solutions
 Security problems can be attributed to
hardware, software, or connectivity issues, or
some combination of the three.
 The figure is a chart of common security
problems and solutions
4.1.2 Common Problems and Solutions cont..
4.1.2 Common Problems and Solutions cont..
4.1.2 Common Problems and Solutions cont..