MIS Presentation

Industry - Courier/Logistics

Presented by - Group 9
Harendra Singh (121)
Mohit Modi (137)
Rishav Patawari (149)
Sagnik Chattopadhyay (153)
Siddhant Arora (159)
Sourav Debnath (161)
 IT implementation in Courier/Logistics Industry
Electronic Data Interchange: Electronic Data Interchange (EDI) refers to computer-to-computer exchange of business
documents in a standard format. EDI describe both the capability and practice of communicating information between two
organizations electronically instead of traditional form of mail, courier, & fax.

Barcoding and Scanner: Bar code scanners are most visible in the check out counter of super market. This code
specifies name of product and its manufacturer. Other applications are tracking the moving items such as components in PC
assembly operations, automobiles in assembly plants.

Data warehouse: Data warehouse is a consolidated database maintained separately from an organization’s production
system database. Many organizations have multiple databases. A data warehouse is organized around informational subjects
rather than specific business processes. Data held in data warehouses are time dependent, historical data may also be
aggregated.

Enterprise Resource planning (ERP) tools: Many companies now view ERP system (eg. Baan, SAP, People soft, etc.)
as the core of their IT infrastructure. ERP system have become enterprise wide transaction processing tools which capture
the data and reduce the manual activities and task associated with processing financial, inventory and customer order
information. ERP system achieve a high level of integration by utilizing a single data model, developing a common
understanding of what the shared data represents and establishing a set of rules for accessing data.
 Recent Initiatives
● Increasing Adoption Of Robotics & Automation To Drive Efficiencies
● Cloud Computing
● Big Data Analytics Tools
● Mobile Apps
● Route Scheduling Systems
● Forecasting Systems
● Transport Management System
 Social Media Applications

➢ Shipment schedules can be updated faster; there is an increase in the tracking, communication and visibility.

➢ Getting important information about weather conditions, accidents, road closures from social media to re-route deliveries.

➢ Learn more about the latest trends and other valuable insights from customers and leaders of industry.

➢ Share or obtain data for risk identification, search and collect innovative ideas, reach out to new employees, customers,

business partners and opportunities.

➢ Improved relationship with business partners and customers, their reviews and feedback.

➢ Increased efficiency, improved customer satisfaction and minimized operational costs.

 Possible role of AI in the courier/logistics industry
1. Making Work Simple through resource management, cost reduction through reduced redundancies and
risk mitigation, bolstering traditional forecasting techniques, speeding up deliveries by optimizing routes,
better customer service.

1. Optimising Load Cost - AI can help monitor the conditions and choose the right price based on delivery
time depending on route and destination—a shipment is headed. These algorithms monitor a series of
parameters such as traffic, weather and socio-economic challenges that help companies reach a fair price
that both parties can agree on.

1. Optimizing Inventory- AI also helps to secure and manage the supplier inventory and the number of
trucks that are available for delivery. Smart algorithms offer this information ahead of time so clients know
the exact price and availability of certain inventory and trucks for a future delivery. AI also offers data
analysis to learn which carriers have moved what freight in the past at what price and service level.

1. Predictive Network Management- DHL has developed a machine learning-based tool to predict air
freight transit time delays in order to enable proactive mitigation. By analyzing 58 different parameters of
internal data, the machine learning model is able to predict if the average daily transit time for a given lane
is expected to rise or fall up to a week in advance.
 Indian Post
For more than 150 years, the Department of Posts (DoP) has been the backbone of the country’s communication and has played a
crucial role in the country’s social economic development.

Functions of DoP:

● Delivering mails
● Accepting deposits under Small Savings Schemes,
● Providing life insurance cover under Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and
● Providing retail services like bill collection, sale of forms
● Acting as an agent for Government of India in discharging other services for citizens such as MGNREGS, wage disbursement and
old age pension payments.

With 1,55,015 Post Offices, the DoP has the most widely distributed postal network in the world.

The country has been divided into 23 postal circles, each headed by a Chief Postmaster General. Each circle is divided into regions,
headed by a Postmaster General and comprising field units known as Divisions. These divisions are further divided into subdivisions.
 IT Initiatives in Indian Post
1. Information Technology Project
➢ Formally launched only on September 28, 2012 with a budget of 6000 crore
➢ Aim is to modernise services and bring it all to a single window to provide better customer service through business process
optimisation and to grow new lines of business.
➢ The project would provide end-to-end computerisation on a central platform
➢ The implementation is done through 8 mini projects, viz.,

Rural ICT - Hardware Financial

Services System

Rural ICT System Integrator Mail

Operations Hardware

Data Centre Facility Network

Integrator
 IT Initiatives in Indian Post
● Change Management: Preparing workforce for complete change in the Postal Department’s working after IT project’s
implementation.
● Data Centre Facility: Hosting Primary Data centre and building disaster Recovery Centre for the Department.
● Financial Services Integrator: Implementation of solutions for Core Banking and Core Insurance in all Post Offices.
● Providing multiple delivery channels: Internet banking, ATM and Interactive Voice Response and SMS etc.
● Network Integrator: Providing connectivity for each department post office location to ensure uninterrupted network
connectivity through one single WAN.
● Core System Integrator: Implementation of the solutions for Mail Operation, Retail, Logistics Post, Philately, Finance
and Accounting and Human Resources and Integration with other SIs.
● Rural Hardware: Providing connectivity, hardware and solar power panels to branch post offices in rural areas.
● Rural System Integrator: Implementation of the solution for integrating all the FSI/ CSI applications to the Branch Post
Offices.
● Mail Operation Hardware: Providing hardware to mail offices and hand-held devices to postmen.
 IT Initiatives in Indian Post
2. National Address Data Base Management System (NADBMS)

➢ Formally launched only on September 28, 2012 with a budget of 6000 crore
➢ Aim is to provide a centralised database of addresses facilitating India Post to reduce the number of undelivered mails due to
wrong/incomplete address or Pin Code

3. Nayantha App

➢ Provides visibility to the public about the clearance of the letter boxes.
➢ A total of 5,114 letter boxes have been covered under electronic clearance.

4. E-SearchBill

➢ A new feature to replace the Traditional Search Bills.

➢ Enables the user to assign the E-SearchBill to the last scanned office of the article and the ESearchBill will move from one office to other
in CCC Module itself. Thus, reducing the time involved in movement of the Search Bill drastically.
➢ Around 3000 E-SearchBills have been created from 01/02/2018 to 19/02/2018.
 IT Initiatives in Indian Post
5. POSTMAN Mobile App Update

➢ While delivering the articles, customer feedback i.e., star-rating of the delivery service has been added.
➢ Updating pick up of articles feature is now available in the App.
➢ Integrated version of App [Integration with CSI application] is Implemented.

6. Miscellaneous Activities/ Initiatives

➢ Track and Trace of International Postal items with designated postal operators of other countries
➢ Interacting with customers through e-mails and on Twitter, Facebook, etc.
➢ The Department of Posts has also hired a Consultant to restructure existing parcel network, operations and delivery network under the
Parcel Network Optimisation Project (PNOP) to tap the exponential growth of parcel market in e-commerce segment.
➢ To promote digital payments in a big way, the Department of Posts has signed up with SBI to provide their wallet “Buddy” to
customers of Post Office Savings Bank (POSB).
➢ Implementing Core Banking Solution (CBS) in all departmental post offices.
➢ Introduction of ePOST
➢ Implementing Data Warehousing and Business Intelligence (DW-BI) by SAP