GATEWAYS IN

COMMUNICATION
 Clarity of Organisational Policy
 Two-way Communication
 Strengthening Communication Networks
 Promoting participative approach
 Appropriate language (Verbal & Non-Verbal)
 Credibility in communication
 Good Listening and understanding
 Selecting and effective Communication channel
 Timings of communication
 Sincerity
 Freshness
EFECTIVE COMMUNICATION
 WHAT IS IT?
Communication in which the sender has
succeeded in telling the receiver what the
sender wants to communicate i.e.
◦ the message is properly sent
◦ properly understood
◦ the sender and receiver are linked
through feedback
PRINCIPLES OF
EFFECTIVE
COMMUNICATION
 Clarity
 creating impression
 Attention
 Integrity
 Completeness
 Adequacy
 Accuracy
 Credibility 12 PRINCIPLES OF
 Timeliness
 Economy COMMUNICATION
 Secrecy
 Safety
 Feedback
 Communication Network
GLODEN RULES – The DO’s
1. Keep It Short & Simple 8. Communicate what you
2. Timings are vital exactly want to put
across
3. Be yourself
9. Express one idea or
4. Manage your
thought in one
information efficiently
sentence
5. Give references
10. Warm and friendly with
6. Reveal Facts and a tinge of formality
Figures
11. Concentrate on your
7. If there is a body language
communication gap, go
12. Be straight Forward
personally to fill it up
GLODEN RULES –THE DON’T’s
1. Do not panic if email 7. Do not assume that you
traffic is high are right
2. Do not convey a large 8. Do not over do at times
image of group interactions
3. Never use coercion or 9. Do not try to win all
authority occasions
4. Do not state that you are 10. Do not give personal
always correct or best references at formal
5. Do not exaggerate your communications
body language 11. Do not send many
6. Do not leave enclosures
communications 12. Do not verbose
incomplete