Introduction to Messages and the

writing Process

Session-5
 Text Messaging

• Newest of message
• Began as SMS
• Used to sent information when receiver
cannot receive call
• Web Bases Text Messaging application
WBTMA
• When composing text messages, writers should
focus on clarity in achieving objectives
• Abbreviations could be used
• Should convey ideas with minimal need
response
– Eg. Marina Smith is a vegetarian. Where should
wee take her for lunch today?
– Marina Smith is a vegetarian. shall we go to 1-Fish
House, 2-Souplantation, 3-mandarian House? All
are available at noon.
 EMAIL
• A phenomenal form of business communication
• Eliminates telephone tag
• Saves time
• Facilitates fast decision
• Is economical
• Is documented
• Is not confidential
• Does not communicate emotions
• Could be ignored or delayed
 EMAIL- Prefatory Elements

• To: address of the recipients

• Cc: courtesy copy
• Bcc: blind courtesy copy
• Subject: describes the message precisely
• Attachments: enter a file that you desire to send
• The message: where information is written
Beginning the message
Writing the message- formality consideration
• Casual
• Language used in talking with close friends
• Sentences are short, sometimes incomplete
• Casual language could be used but should be limited
• Informal
• Resembles proper conversation
• May use colloquialism
• Sentences are short, well structured and organized
• Should use it for business purposes
• Formal
• Keeps a distance between writer and reader
• Avoids personal references
• Sentence well structured and organized
• Generally written to people of higher status and not known to the writer
 In class exercise
You are the manager, accounts and it is the end o
the financial year. You wish that your employees
should come to office on this Sunday to work.
This way the work will definitely be done before
time if nothing goes wrong during the coming
week. Write an email asking your team of 10 to
work on a holiday

*Sheets to be submitted*
Memorandums
• They are internal letters
• Messages exchanged by
employees in conduct of
their work
• Originally used in had
copies, but now processed
electronically, e.g. faxes
• Useful in communicating
with people who do not
use computers
 Assignment
You are the company head. You want to direct
your team towards cost cutting measures; few
of which to switch off the AC for 1 hour
before end of office time, use of less paper,
finding lower cost vendors, etc. write a memo
to your team.