RE-ENGINEERING THE DISTRIBUTION

SECTOR

TATA POWER DELHI DISTRIBUTION LIMITED

JOURNEY OF EXCELLENCE – 1st July '02
REFORM MODEL -DELHI
DELHI VIDYUT BOARD (DVB)
All the liabilities of DVB are transferred to
All the assets and liabilities of DVB
the Holding Company, entire equity of the
acquired by GoNCTD.
holding Company is issued to GoNCTD.

Govt. of National Capital Territory of Delhi Holding Company (DPCL)

All the assets are transferred from

GoNCTD to successor entities.

GENCO TRANSCO DISCOM – I DISCOM-II DISCOM-III

BSES Rajdhani BSES Yamuna Tata Power Delhi
Power Limited Power Limited Distribution Limited

New Delhi Military Engineering

Municipal Corporation Services
ABOUT TATA POWER DELHI DISTRIBUTION LIMITED

“To be the most trusted

and admired provider of
reliable, competitive
power and services, and 51:49 Joint Venture
of The Tata Power Company Limited
be the company of choice (Tata Power)
for all stakeholders” and
the Government of Delhi
Formed on 1st July 2002
in

License Area: North and North West Delhi

(510 sq. km)

License Period : 25 years

TATA Power-DDL is an ISO 9001(QMS), 14001(EMS), 18001(OHSAS), 27001(ISMS), 8000(SA) and 50001 (EnMS)
certified organization.
ABOUT TATA POWER DELHI DISTRIBUTION LIMITED
we believe in ……..
Parameter Unit July ‘02 March‘19
MAKING A DIFFERENCE
OPERATIONAL PERFORMANCE
AT&C Losses % 53.1 7.92
System Reliability – ASAI -Availability Index % 70 99.57
Transformer Failure Rate % 11 0.87
Peak Load MW 930 1967
Length of Network Ckt. Km 6750 12634
Street Light Functionality % 40 99.2
CONSUMER RELATED PERFORMANCE
New Connection Energization Time Days 51.8 2
Meter Replacement Time Days 25 2.79
Provisional Billing % 15 0.49
Defective Bills % 6 0.2
Bill Complaint Resolution Days 45 2
Mean Time to Repair Faults Hours 11 0.95
Call Center Performance - Service Level % - 85
One of the Most Successful Private Power Consumer Satisfaction Index % - 94
Distribution Utility OTHERS
Consumers Count Mn 0.7 1.7
Employees Count 5600 3363
MANAGEMENT: ORGANOSTRUCTURE

Chief
ChiefExecutive Officer
Executive Officer
Mr.Mr.
Sanjay Kumar
Sanjay KumarBanga
Banga

• Company Secretary
Chief Operating Chief Chief Head & Risk Mgmt.
Chief Financial
Officer (PM, Contracts & (Commercial)
(HR & Admin) Officer • IA & RA
BD)
• Corporate Services

• Circles • Collaborations & T -

• Corp F&A and • Connection &
• DOSEC • BD SEIC
• Administration Regulatory Meter
• Enforcement
• HR & BA Finance Management • Corporate Affairs
• Proj. & Eng. • BD
• Sub Trans & Relations • Project
Implementation • Revenue Cycle
CSL • • HRP & IR & Material • Legal & Regulatory
ER Accounting & Management
• PSC • Contracts &
• NEG,GIS & Stores • L&D Asset Mgt. • Corporate Vigilance
• Health • Pre Audit, • Customer Service
QA
Services Accounts & KCG • Information
• Tech.Services • Power Mgmt.
• EM & Civil Payable Technology
• S&DM
 TATA POWER-DDL
TATA Power – DDL took over
the distribution business in
North and Northwest part of
Delhi, India in 2002. The
Power situation in Delhi
was indigent then.
INITIAL CHALLENGES - 2002
AT&C Losses at a level of 53% - rampant theft
Dilapidated Network – on the verge of collapse
Unreliable Power Situation - transformer failure rate of 11%, only 48% streetlights functional,
power cuts of 8-10 hrs/day with 10-12 hrs in summer
No Concept of Consumer Services
Erroneous consumer and asset database
Lack of Performance orientation
No Automation / Tracking and Monitoring
 TATA POWER-DDL

• With Consistent efforts by the dedicated

team and innovative technical &
commercial initiatives,
TATA Power-DDL has established a
CURRENT SCENARIO
benchmark in the power distribution
sector as one of the Best Performing AT&C Loss level @ 7.92 % -- unprecedented reduction of 85% from opening loss levels
Utility. N-1 Redundancy achieved

• The World Bank in its ‘Doing Business’ Improved Power Reliability

Report has acknowledged Tata Power-
DDL’s contribution towards improving
the Ease of getting electricity
connection through process
simplification, improving India’s ranking
from 29 in 2018 to 24 in 2019. India’s
overall ranking has also progressed
from 100 to 77.
One Stop solution for consumers- State of Art Call Center and Consumer Care Centers
Implementation of GIS– 100% Assets and consumers mapped
Performance Orientation through Change Management & Balanced Scorecard Approach.
Process orientation through effective deployment of Total Quality Management practices.
Technology Adoption and Automation: Integrated CRM introduced, Automation roadmap
implemented (SCADA, OMS, DMS, DA implemented)
REFORM STRATEGY

Improving Reliability and Quality of Power - Network / System Revamping

-Run-Repair-Replace Options – CAPEX Plan Preparation
- Roadmap for Network Reliability & N-1 Redundancy

State of Art IT Interface for enhanced Consumer Services and Revenue

Protection - Automation & IT Roadmap

Understanding Customer Needs and Requirements

- Customer Satisfaction Survey
- Participation of Society / Meetings with Stakeholders

Commercial Process Reengineering – an industry first!

- 9 Module RCM
- Consumer Segmentation

Establish TATA Brand Image

- Govern in the psyche of the Employees by Developing a Sense of Assurance
- Social Audit and Corporate Sustainability
TECHNOLOGY JOURNEY
• Advance DMS
application
• Integration with
AMI,ADR
• Sub-Station Automation • Demand Response
• Fiber communication • Smart Meter
infrastructure • DMS System & deployment
• Geographical Information Distribution Automation • Field force Automation
System • SAP ISU Integration • Smart Grid
 Advanced
Analytics
and Big
Data

 Enterprise
2002-04 2005-07 2007-09 2009-11 2011-13 2014-2018 Dash
Board

 Customer
interfaces
• All grid substation Panels • SCADA System &BCC • OMS
and relays old and non- for Disaster Mitigation Plan • ISO 27001- Security
communicable. • Integration of GIS –DMS citification
• All grid substations • Integration of SAP ERP for • Basic DMS Application,
manned. Work management SPM JGC
No data at Load dispatch
center .
TATA POWER-DDL : INITIATIVES
SCADA System at TATA Power-DDL is
integrated with Distribution Management
System, Outage Management System,
Geographical Information System , Power
Manager and ERP Systems
TATA Power-DDL is one of the first utilities in Integrated Web Services for Mobile
India to implement an enterprise wide GIS . Devices – TPDDL Connect App
Edison Award by Edison Electric Institute of US
was conferred on TATA Power-DDL for its
operational excellence and integrating its GIS
with other applications such as network
planning, operations, commercial and asset
management.
FFA helps in Crew and Resourcing Monitoring.
It helps in auto assigning the complaints to the
available resources and helps in R&M cost Implemented SAP ISU integrating MM, PS,
optimization. PM, HR, FI modules. It also Enables complete
revenue management cycle.
TATA POWER-DDL : INITIATIVES
Integrated GIS-OMS-SCADA-CRM

Details of the Information

customer & of an
Customer Count Outage
GIS OMS SCADA
Details like repair history,
Crew comments, ETR also
visible at SAP-CRM

Outage status updated on

SAP - CRM Interactive Voice
TPDDL website with estimated
Response(IVR) system
time of restoration
TATA POWER-DDL : INITIATIVES
SMART METERS

TATA Power-DDL is installing SMART METERS for all its

consumers. It is based on RF Based communication.

The data shall be monitored through the Meter Data

Management System and will be integrated with SAP.

TATA Power-DDL is one of the first Indian Power Utilities to

launch Auto Demand Response (ADR) project with Smart meter
in India
TATA POWER-DDL : INITIATIVES
SOLAR ROOFTOP

TATA Power-DDL, till date, has set up 15 Grid Connected

Solar Plants adding to 14.74 MWp solar installation, with a
total capacity of 1.69 MW, in its own premises.

Micro-grid Project in Bihar

TATA Power-DDL partnered with Massachusetts Institute of

Technology, Center for Energy and Environmental Policy
Research and Tata Trust for developing 2 Micro grids in rural
areas of Bihar.
TATA POWER-DDL : INITIATIVES
BATTERY ENERGY STORAGE SYSTEM

TATA Power-DDL has installed South Asia’s First 10 MW Battery

Energy Storage System (BESS) at Rohini Grid-24 to provide better
peak load management, system flexibility and reliability to more
than 2 million consumers.

This was done in collaboration with AES and Mitsubishi Corporation.

TATA POWER-DDL : INITIATIVES
BIG DATA ANALYTICS

Industry first Big Data based advanced analytics implementation touching all
business verticals(e.g. Operations, Commercial, Customer care and Business
development)

Inception of advanced analytics techniques to solve the business problems in most

effective and futuristic way

15 use cases touching all business verticals like Operations, Commercial and
Customer care etc.

Heterogeneous integration of more than 15 IT and OT systems like GIS, ADMS, SAP
ISU,ECC and various portals including social media sources etc.
TATA POWER-DDL : INITIATIVES
SMART GRID LAB

Smart Grid Lab – The only one of its kind in the country:

First-hand witness of future technologies:

 Advanced Distribution Management System

 Self-Healing Grid

 Smart Meter features including:

Automated Demand Response
Grid Optimization
Home Automation
TATA POWER-DDL: R&D CAPABILITY 40

Smart Grid Lab NABL Accredited Meter Testing Laboratory

RMU Workshop 18
Battery Test Lab DT Workshop
TATA POWER-DDL: SOCIAL INNOVATION

Tata Power –DDL SAATHI

Societal
Youth Support for the
Better Health We Care
Empowerment SC & ST/ under
priviledged

Women Brand
Ambassadors
TATA POWER-DDL: SOCIAL INNOVATION Joy of Giving…
Benefitted nearly 1.5 Mn people residing within Licensed Area

Drug Tree Mobile

Plantation Vocational
Deaddiction Dispensary
Harit-ek- Training
camps van
Pahal

Commitmen Adult
t to Helping the Literacy
Awareness
Affirmative Special Center for
Campaigns
Action - Abled Women
E,E,E

Warm
Tutorial Support to Blood
Clothes
Centers Child Homes Donation
Donation

223 JJ Clusters across North and North-West Delhi 20

TATA POWER-DDL: BEING FUTURE READY
Advanced DMS
ADMS
Power Quality

UTILITY OF THE
Electric Vehicles

Distribution Network Dynamic Power Management &

Automation & Weather Forecasting
Mechanization

2030
Distributed Energy
storage
Smart Meter
Communication
Technologies

Distributed Generation

Intelligent Substations

Digitization
Energy Efficiency and Demand Response

Data analytics
TATA POWER-DDL: CATALYZING EXCELLENCE THROUGH COLLABORATIONS

Great
Places To
Work For
India
Among Global Energy &
Customer Single Digit Smarter Complaints,
Our Vision Satisfaction AT&C Loss (5%) Discom Accidents Top 10 Presence Water Neutral

Pillars

Innovation Sustainability Benchmarking

Technology through
Adoption Collaboration

22
TATA POWER-DDL: CATALYZING EXCELLENCE THROUGH COLLABORATIONS

Technology Partners Value Added Services and Products

 Home Automation
Great Places To  Smart Meters
Work For
India
 Distributed Energy Resources
 ESCO
 E-Vehicle Charging
 Demand Side Management

Research Partners/ Institutes

Research and Development
Enabling Key
Vision Projects  Smart Grid Lab
2022  Battery Energy Storage System
Complaints,
Accidents
 Automated Demand Response
 Network Planning with DER
Single Digit AT&C  Data Analytics
Loss (5%)  Asset Utilization
 Loss Reduction
Catalysts/ Funding Partners  Power Quality & Reliability

Societal Empowerment

 Micro Grid
 LVDC
 Energy Efficient Appliances
(Utility-in-a-box)
 Reflective paints on JJ Cluster roofs.
TATA POWER-DDL: KEY COLLABORATION PARTNERS

Tata Power-DDL is collaborating with 111 National and International Technology Partners, Institutional and Financial
partners to not only bring efficiencies in its Licensed Area but also working towards Sectoral sustenance and building a
future proof Industry.

111 70
PARTNERS INDUSTRY

24 17
INSTITUTIONS
GLOBAL
FUNDING
AGENCY
TATA POWER-DDL: OUR PRESENCE
TATA POWER-DDL: OUR INTERNATIONAL PRESENCE

Footprint Increased to 8 more Countries – Rwanda, Uganda, Mozambique, Zanzibar, Nigeria

(Jos), Bangladesh, Swaziland, Sierra Leone, Afghanistan.
TATA POWER-DDL: EMPLOYEES @ CORE OF TRANSFORMATION

In-house training programs

Employee Exchange Programs

Meter test labs

TATA POWER-DDL: TATA POWER-DDL 2.0
TATA POWER-DDL: TQM JOURNEY

a Concept an
Attitude

a Culture 29
TATA POWER-DDL: TQM JOURNEY

Lead

02 Accelerate 03  Community Services

 Policy Advocacy in Emerging Areas  Customer Service Delivery

Sustain
01  AT&C Loss Reduction
 SAIFI
ꭙ SAIDI
ꭙ Zero Accident

 PA Compliance ꭙ Revenue through Un-Regulated Business

 DT Failure Rate ꭙ Amortisation of Regulatory Assets
ꭙ Power Purchase Cost

01 02 03
TATA POWER-DDL: A GREAT PLACE TO WORK FOR!

RANK
4

Trust Index: 92
THANK YOU

Powering Delhi….

NON-STOP