ABOUT

• Founded : 1996
• Founder : Sridhar Vembu ,Tony Thomas
• Headquarters : Chennai, Tamil Nadu, India
• Area served :Worldwide
• Number of employees : 7000
• Websitewww.zohocorp.com
MISSION
• Software is our craft and our passion.
At Zoho, we create beautiful software
to solve business problems. We
believe that software is the ultimate
product of the mind and the hands.
HISTORY

• 1996 : Advent Net Inc. was born. It all began with Network
Management.
• 2001 : Advent Net Inc. made its international presence known in
June 2001 by expanding official operations in Japan.
• 2005 : In October, Zoho added itself to the bandwagon of cloud
applications by launching its first cloud business app - Writer.
• 2005 : November saw the release of Zoho CRM, one of best-selling
apps. Zoho CRM helps salespeople reach more prospects, engage
them in real-time, and close deals faster.
FEATURES:

1.MULTICHANNEL

• Connect in real time with customers and prospects, across all channels. From email
to phone, live chat, and even social media.
• Sales Signals
• Email
• Telephony
• Social
• Live Chat
• Portals
2.ZIA- ARTIFICIAL INTELLIGENCE:
• Zia analyses the data each rep enters and the tasks they complete every day to
predict the outcome of sales activities. Zia also offers solutions to complete these
activities smarter and faster.
• Zia Voice
• Lead and Deal Predictions
• Anomalies
• Intelligent Automation
• Email Sentiment
• Best Time to Contact
• Data Enrichment
3.PERFORMANCE AND ANALYTICS:
• Measure the performance of every sales activity, and break up quotas into
achievable targets with Zoho CRM's reports, analytics, and forecasts.
• Reports
• Analytics
• Forecasting
• Tettory Management
4.CUSTOMIZATION
• Customize standard modules, add additional functionalities, and make Zoho CRM work the way you do.
With custom views, filters, and fields, decide how much data you want to see at any given time, and in
the language you prefer.
• Layouts
• Subforms
• Association
• Custom Components
• Functions
• Views and Filters
• Sandbox
• Translations
5.PROCESS MANAGEMENT
• Does your sales team know what to do at each stage in the pipeline - and do
they follow the playbook? With Blueprint, your sales team knows at every
turn what to do next. Define your sales process, and all your team has to do is
follow it.
• BLUEPRINT : Zoho CRM's Blueprint helps ensure everyone in your team
follows the right process, even when you're not looking.
• APPROVAL PROCESS : Approval Rules in Zoho CRM help you get the right sales
agents on board to resolve pending requests.