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C H AT B O T S
AI in Mental Health
 Chatbots for Mental
Health and Therapy
A I b a s e d A p p l i c a t i o n s
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F i r s t L i n e o f s u p p o r t
P r i v a c y a n d A n o n y m i t y
R e a d y t o l i s t e n a n d C h a t a n y t i m e
 Recommend activities to improve
wellbeing
 Woebot
Year founded: 2017
HQ location: San Francisco, California, USA
Number of employees: 11-15
Target user: Patient, Clinician
Type(s) of data processed: Text (Chat interface)
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Estimated number of current users: 1,00,000 downloads from

Google Play Store

Woebot claims to be an automated conversational agent or

Chabot that monitors the moods of users and provides a venue
in which users can express their thoughts and emotions
through therapeutic conversations.

Woebot is not a crisis service, it is a self-help tool that is not

intended to be a medical intervention. No human is monitoring
your live conversations with Woebot. Type “sos” for crisis
external support . Data is encrypted and stored securely.
 Moodkit

Year founded: 2010

HQ location: Los Angeles, California
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Number of employees: 2-10

Target user: Patient
Type(s) of data processed: Chat, video, text and voice
journal
Estimated number of current users: No data available

Moodkit alleviate symptoms of mental illness. This is done

through guided activities that identify and change negative
thought patterns, tools that rate and chart moods across time,
and text journaling using custom templates. Voted by
Healthline as among the Best Apps for Depression in 2017,
Moodkit claims to draw on the principles and techniques of
CBT, and features an activities tool that suggests specific
steps users can take to improve their mood
 Moodnotes

Moodnotes also claims to use CBT principles in guiding users in

complete journaling activities. It works with users inputting their
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mood for the day, rating their mood, and providing a short
description or some context about their emotion. They can add
more detail by choosing from a large menu of emotion keywords
provided by the app.

The app responds with some gentle encouragement to help the

user develop healthier mental perspectives, decrease anxiety, and
improve well-being.
 PACIFICA

Year founded: 2014

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HQ location: San Francisco, California

Number of employees: 5
Target user: Patient, Clinician, Educator
Type(s) of data processed: audio, video
Estimated number of current users: 500,000+ downloads from
Google Play Store; App Store – no data available
The Pacifica app, as claimed by creator Pacifica Labs, Inc, is an
app that can help address anxiety issues based on Cognitive
Behavioral Therapy-based principles. Tools and activities include
meditation, relaxation, mood and health tracking tools.
30 audio exercises involving deep breathing and muscle
relaxation.
The audio and text journals claim to helps users
understand and challenge their thinking patterns to and
guide them toward more positive perspectives.
The health tracker monitors habits that trigger anxiety
such as exercise, sleep, caffeine, alcohol, etc., and, based on
these, helps users to set goals that will improve their mood.
Pacifica also gives the user access to its community of
peers where they can share stories, tips and support.
 WYSA

Year founded: 2015

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HQ location: Bangalore
Number of employees: 2-10
Target user: Patient, Clinician
Type(s) of data processed: Chat
Estimated number of current users: 100,000+ downloads from
Google Play Store, no data available from App Store
Wysa is an AI-based ‘emotionally intelligent’ bot that claims
to help users manage their emotions and thoughts through
an array of tools and techniques such as evidence-based
CBT, Dialectical Behavior Therapy (DBT), as well as guided
meditation, breathing, and yoga.
Any user who feels they need the human connection and
more specific kind of treatment can subscribe for a $29.99
monthly fee to chat with a Wysa human “coach”, who will
support and encourage users to achieve defined mental
health goals
 JOY APP
Year founded: 2016
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HQ location: Unspecified
Number of employees: Unspecified
Target user: Patient
Type(s) of data processed: Chat
Number of users: No data available
 Joy App is built to collect and measure the user’s physical
activity, location and movement patterns, social
interactions, mood, energy, and more. These
measurements will then be analyzed by the app to show
patterns and habits that may be affecting the user’s moods
and mindset.
Similar to other mental health apps, Joy checks in with the
user once a day to ask how they are doing and their
activities for the day. From keywords in the conversation,
Joy will interpret the user’s mood and offer some tips to
boost positive emotions.
 WHAT CHAT BOTS ARE DOING ?

• Chatting
 Monitor Sleep
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Mood Monitoring  Monitor Physical activity

 Motivating video sharing  Monitor Social Interaction

Audio sharing  Monitor Energy Level

Breathing exercise  Monitors Habits of triggers

Calming Music  Meditation

 Motivation stories Yoga

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