Understanding and Dealing

with different
Personality
Types

Emilia P. Olbes, RPm

OUTLINE
- What is Personality
- Animal Fun Test
- Common Problem Personalities in the Workplace
How to Deal with Them
- How to Deal With Different Personality Types
- Personality Types
- Personality Type Test
- Understanding Your Personality Type
- Tease Your Brain
What is Personality?
 Personal
ity

“persona” (latin) = “m a s k”
Personality is consistent patterns of
emotion, behavior and cognition.
It refers to individual differences on feeling
and thinking.
The study of personality focuses on two
areas:
• understanding individual differences
such as sociability or irritability.
• understanding the totality of a person.
Personality Test
1- Think on the first three animals
which you like most. Write them all
(Do not think too long. Just write
down which comes 1st to your mind
as your favorite animal).

The first one should be the one

which you like most. The 2nd one
your 2nd favorite animal….
2- Describe each animal
on your list
with at least three
adjectives
(attributes,
characteristics).
Ready to hear the answers???
The attributes on your listed 1st
beloved animal is
How the people see/observe
you;
The 2nd one:
How you think people see/
observe you.
The 3rd one:
How and what you
actually are.
In the workplace you will find people with
positive qualities like these….

However, you must also remember that you will also find
people who are very challenging to deal with.
 Common Problem
Personalities
in the Workplace
IA C S
M A N G OSS
EG O IPER
THE
GRUM
PY
1. EGOMANIACS
These people resist direction,
they think they always know
what is best and they ignore
even the nicest of advice or
suggestions. Not only they
think they do not need to
improve, they think everyone
should consider themselves
lucky to work with them.
2. GOSSIPER
It can be hard to deal with
gossiping co-workers, as you
can’t really control what
people talk about. But gossip is
bad for the work environment;
it leads to distrust and hurt
feelings.
3. THE GRUMPY

Hearing someone complain

day in and day out is
exhausting for everyone, and
can completely crush office
morale.
WORKPLACE
PERSONALITIES:
1. Commanding Drivers
• They focus on tasks, goals and the
bottom line.
• They can be blunt, rude,
condescending and/or sarcastic –
without realizing it.
• They need the freedom to explore
alternative options.
2. Enthusiastic Adventurers
• They keep their eye on the very high goal.
• They have strong egos and are not hesitant about
using it to their advantage.
• They are fast-paced and get restless easily – they
need a lot of variety.
• They also enjoy challenges – either challenges to
achieve goals or to accomplish the ‘impossible’.
• Debates and confrontation are an everyday part of
life.
• They use their hands for emphasis while talking or
3. High Energizers
• They can quickly become
frustrated with others who do not
match their pace.
• Optimists, they have a very
outgoing, creative personality,
thriving in the company of others,
especially in a fun environment.
4. Supporting Cheerleaders
• They need to be accepted by the group.
• They avoid conflict and can’t understand why
everyone can’t get along.
• They are loyal.
• They will handle “feelings” before they do
business.
5. Dependable Stabilizers
• They enjoy a steady slower pace, and are
very team-focused.
• They are low risk-takers.
• They are flexible, and get along well with others.
• They tend to shy away from conflict and disagreements.
• They may not respond to a question or request
immediately – they will think it through and carefully
compose their response.
6. Analyzing Perfectionist
• They are introverted, work at a slower pace and
prefer to work alone.
• They are cautious by nature, they will check, double-
check and re-check their figures and conclusions.
• They tend to analyze and logically walk through
mounds of details, information and progressions.
• They will uncover flaws in the program and provide
appropriate resolutions.
• When they express emotions, they more easily
express frustration, discontent or disparagement
than happiness, excitement or praise.
BRAIN TEASER

We need it 24 hours a day

but we cannot hold it for a minute.

What is it?
How to Deal
How to Deal with EGOMANIACS

• Check your own ego at the door; having a head

to head with them is usually not worth the
time and energy.
• Be assertive: don’t let a bully win.
• Distance yourself: deal with them in small
amounts then walk away.
How to Deal with GOSSIPER

• If someone comes to you

with a juicy bit of info,
don’t bite.
• Lead by example.
• Deal with specific
offenders, not the entire
office as a whole.
How to Deal with THE GRUMPY

• Provide constructive suggestions to their

specific complaints. If they are complaining
about something in particular, say, “well, we
can solve that by…”
• Confront them in private to have a discussion
about their attitude. Maybe they truly don’t
realize they complain so much, or how much it
affects everyone else in the office
Whatever the personality types that show
up in a workplace, there are always going
to be people that don’t get along or
individuals that are much harder for
everyone to deal with.
By arming yourself with some of these
strategies, hopefully dealing with any
difficult co-workers becomes just slightly
less challenging than before.
How to Deal with Commanding
Drivers
Have them work on individual
projects, whenever possible , and give
them accolades on how they took the
lead to resolve a challenging
situation .
How to Deal with Enthusiastic
Adventurers
Assign enthusiastic adventurers to
start new projects, particular those
that need kick-offs full of excitement.
Reward them with public
recognition for their work , and
praise them in front of others.
How to Deal with High Energizers
Give high Energizers the chance to lead a
group meeting, particularly one for brain
storming or motivating.
Allow them to share their creative
thoughts but rein them in if their
conversations go off on a tangent.
Reward them with lavish public praise
on how they inspired others.
Summary:
• These three personality types tend
to work fast – whether walking,
talking or making decisions.
• They need to be in control of
situations.
• They have strong personalities with
little or no patience; they can
quickly become irritated and
• They may not receive negative
feedback very well.
• Use these personality types to your
advantage by assigning them to work
or projects that need a strong
dynamic leader.
• Motivate them in the workplace by
giving them bottom-line outcomes
and let them fly.
How to Deal with Supporting
Cheerleaders
Engage them first in
small talk before
focusing on the business
reason for the visit or
phone call.
How to Deal with Dependable
Stabilizers
•Allow them time.
•Lift-up their self-confidence
•Constant follow-ups
How to Deal with Analyzing
Perfectionist
•Set timeline
•Clarify expectations (both ways)
•Ask them how they would
want it done
Summary:
• These three personality types are more
flexible, slower-paced and need step-by-step
processes.
• They seek stability and routine, and usually
are not prepared to make a decision on the
spot.
• Their preference is to process information in
their own minds, at their own pace.
• They avoid interpersonal conflict and may
• They don’t see the need for the conversation
and would prefer everyone “Just come to
work and do their job – then there would be
no conflict”
• Use these personality types to your
advantage by assigning them to work on
routine or inefficient detail processes or
procedures.
• Motivate them in the workplace by praising
their consistency, accuracy and teamwork.
Appreciating the differences of your team
members, and the value of their
distinctions, makes for a more
comfortable work environment.

Let each of them know how you value

their strengths, and work with them to
use those strengths. This will have positive
impact on your bottom line results.
BRAIN TEASER

What are the two things that you cannot eat

during breakfast?
 WAYS TO DEAL WITH
DIFFERENT PERSONALITY
TYPES
1. Give a feedback sandwich.
Start on a positive note …
(“but would love to see you meet deadlines”),
and then end on another positive note …
(“so we can continue the momentum on this
project ”).
2. Ask how the other person works.
• Figure out how your colleagues and managers enjoy
working and try your best not to interrupt their productivity
flow.
• Your colleague may prefer you to ping her on Skype or stop
by her office versus sending an email, for instance.
• Bending to other people’s processes will position you as a
team player and make it easier for you to push your own
projects through.
3. Choose you battles.
• There is a cost every time you engage in a workplace conflict and
it’s usually time. Projects get delayed and workers become
stressed.
• Decide what your priorities are and let everything go – even if
you know you are right.
• The key is to know when you should push an idea and when you
shouldn’t.
• High performers know success is more about contributing to a
shared vision.
• Relationships reign supreme.
4. Know that you are on the same team.
• You’re all on the same team, working toward the
same goal, and strong opinions are the sign of a
passionate team;
• be grateful you’re surrounded by people who care
about their work as much as you do.
• No reason to be divisive
5. Respect other people’s expertise.
• Most people just want to be heard and validated.
• Respect and acknowledge that your colleagues have
expertise that you don’t.
• Try not to undermine people’s authority and instead, ask for
their input, feedback, and advice when it’s their expertise.
• They’ll appreciate being consulted, and you’ll learn
something new.
6. Be prepared
• For the most part, people will repeat patterns and
behave predictably. If you can prepare yourself with
a response to a certain behavior, you’ve won half the
battle.
• Play out the situation in your mind or with a friend,
and come up with a solution that will resolve the
issue in a mature and rational way.
7. Don’t take it to heart
• More often than not, people act the way they do because of
something personal that is going on with them.
• The same thing goes for difficult co-workers. It likely doesn’t
have much to do with you, even though it may feel that way.
• It doesn’t excuse bad behavior, but it can help to explain
why it may be happening.
• Find some common ground somewhere with them,
something that will at the very least help you to exist
together civilly.
Working with different personalities
isn’t easy, but it’s always necessary.
Remember, you can’t change how
others behave, but you can use these
five strategies to a harmonious wor
“There are work that YOU can do
that I cannot do,
there are also work that I can do
but YOU cannot do,
but if WE work together WE can do it
better”
PERSONALIT Y
TYPES
Carl Jung said that every individual has primary function in life:

1. Our flow of energy/Attitudes

How do we receive the essential part of our
stimulation? Do we receive it from within
ourselves (Introverted) or from external
sources (Extraverted)? Is our dominant
function focused externally or internally?
2. How we take in information
How we take in information deals with
our preferred method of taking in and
absorbing information. Do we trust our
five senses (Sensing) to take in
information, or do we rely on our
instincts (iNtuitive)?
3. How we prefer to make decisions
Do we decide things based on logic and
objective consideration (Thinking), or
based on our personal, subjective value
systems (Feeling).
4. The basic day-to-day lifestyle that we prefer
-Are we organized and purposeful, more
comfortable
with structured environment?(Judging) or
- Are we flexible,diverse and more comfortable
with casual environment?(Perceiving)
In our life, we “prefer” to deal with different
situations either:
1. Extraverted or Introverted
2. Sensing or iNtuitive
3. Thinking or Feeling
4. Judging or Perceiving

The combination of our four “preferences”

defines our personality type.
Jung defined eight personality types:
1. Extraverted Sensing (modern types: ESFP, ESTP)
2. Introverted Sensing (modern types: ISTJ, ISFJ)
3. Extraverted Intuition (modern types: ENFP, ENTP)
4. Introverted Intuition (modern types: INFJ, INTJ)
5. Extraverted Thinking (modern types: ESTJ, ENTJ)
6. Introverted Thinking (modern types: ISTP, INTP)
7. Extraverted Feeling (modern types: ESFJ, ENFJ)
8. Introverted Feeling (modern types: INFP, ISFP)
 What is your
Personality Type?

TEST...
 Choose what fits you.
Act first, think/reflect later A___ Think/reflect first, then Act
A___
Feel deprived when cutoff Regularly require an amount
B___
from interaction with the B___ of “private time” to recharge
outside world batteries
Usually open to and Motivated internally, mind is
C___
motivated by outside world C___ sometimes so active it is
of people and things “closed” to outside world
Enjoy wide variety and Prefer one-to-one
D___
change in people D___ communication and
relationships relationships
E__________________ I_________________
 Instinctively search for facts Instinctively employ
and logic in a decision personal feelings and
A___
situation A___ impact on people in
decision situations
Naturally notices tasks and Naturally sensitive to
B___
work to be accomplished B___ people needs and reactions
Easily able to provide an Naturally seek consensus
C___ objective and critical C___ and popular opinions
analysis
Accept conflict as a natural, Unsettled by conflict; have
D___
normal part of relationships D___ almost a toxic reaction to
with people disharmony
T__________________ F_________________
 Mentally live in the Now, Mentally live in the Future,
A___ attending to present A___ attending to future possibilities
opportunities
Using common sense and Using imagination and
creating practical solutions is creating/inventing new
B___ B___
automatic-instinctual possibilities is automatic-
instinctual
Memory recall is rich in detail of Memory recall emphasizes
C___ facts and past events C___ patterns, contexts, and
connections
Best improvise from past Best improvised from theoretical
D___
D___ experience understanding
Like clear and concrete Comfortable with ambiguous,
E___ information; dislike guessing E___ fuzzy data and with guessing its
when facts are “fuzzy” meaning
S___________________ N_________________
 Plan many of the details in Comfortable moving into
A___ advance before moving into A___ action without a plan; plan
action on-the-go
Focus on task-related action; Like to multitask, have
B___ complete meaningful B___ variety, mix work and play
segments before moving on
Work best and avoid stress Naturally tolerant of time
C___ when able to keep ahead of C___ pressure; work best close to
deadlines deadlines
Naturally use targets, dates Instinctively avoid
and standard routines to commitments which interfere
D___ D___
manage life with flexibility, freedom and
variety
J__________________ P_________________
BRAIN TEASER

Which is correct-

The egg yolk is white

or
The egg yolk are white
What is your Dominant
Personality Type?
A Flow of
T E X T R A V E R Energy
SION INTROVERSIO
T N

I •Likes variety and action • Enjoys individual or one-on-

T •Enjoys talking out loud about
ideas
U •Demonstrates energy and
enthusiasm
D •Is stimulated by, and
responsive to,
E people and actions in the
environment
S •May be easily distracted
•Expresses thoughts and
feelings openly
one activities
• May not communicate
thoughts and feelings
• Is energized by ideas
• Carefully considers an idea
before discussing or making
decision about it
• Likes to concentrate on few
and selected tasks at a time
• Tends to sit back, observe,
and reflect
 EXTRAVERSI INTROVERSI
ON ON

•Is energized by being with • Needs privacy

others
• Thinks before acting
•Acts before thinking
• Usually waits for others
•Is friendly and talkative to make the first move
• Must understand an idea
•May be Impatient with or project before
long, slow projects attempting it
Ways of gathering information
SENSING INTUITIN
G
•Likes precise directions •Needs opportunities to demonstrate competence

•Enjoys films and other audio-visual presentations
•Prefers using skills already learned
•Focuses on the present
•Works steadily with a realistic idea of how long the
task will take
•Prefers things that are definite and measurable
•Is concerned with truth and justice based on
principles
•Can be devastated by failure
•Prefers information to be presented briefly and
concisely
•Spontaneously analyzes the flaws in ideas,
things, or people

•Wants material presented step-by-step •Is task oriented

•Relies on experience rather than theory •Needs to know the criteria for grades and
evaluations
•Is interested in whatever appeals to the senses
 THINKING FEELING
•Values individual achievement over group •Enjoys sharing information in small groups
cooperation
•Is loyal
•Needs to know why things are done
•Tries to help others feel secure and
comfortable
•May enjoy talking with teachers more than
peers
•Needs praise
•Dislikes small talk •Avoids confrontation and conflict

•Enjoys library research projects •Is skilled in understanding other people

•Enjoys debates •Is sympathetic

•Often finds ideas or things more interesting

than people

Decision making
 JUDGMEN PERCEPTIO
T
•Prefers expectations for assignments
to be clearly defined N
•Enjoys dramatizations and may like
to perform
L
•Copes well with unplanned and
•Likes to get things settled and
finished
unexpected changes and enjoys
changes in procedures I
•Prefers completing one project •May start too many projects and
have difficulty finishing them all
V
I
before beginning another; too many
unfinished projects can cause stress •Lets work accumulate and then
•Doesn’t usually appreciate surprises accomplishes a lot with a last-minute
flurry of activity N
•Needs structure and predictability;
frequent changes can be upsetting
•May turn in assignments late as a
result of poor planning or time
management
G
•Gets assignments in on time
Are you… I
ESTJ S

N F IS
T
I T P

EJSTP
E J ENTJ
ST
E SF J P ENFP I SFP
 Understanding Your Personality Type
Personality Characteristics Suitable Jobs
Types
- Quiet, kind , and conscientious. Can - Nurse
be depended on to follow through. - Personnel
Usually puts the needs of others Social Worker
ISFJ
-
above their own needs. Stable and - Bookkeeper
practical , they value security and - Administrator
traditions. Well developed sense of
space and function. Rich inner world
observations about people. Extremely
perceptive of other’s feelings.
Interested in serving others.
- Quietly forceful, original, and - Nutritionist-Dietitian
sensitive. Tend to stick to things until - HRM Manager
they are done. Extremely intuitive Architect
INFJ
-
about people and concerned for their - Psychologist
feelings. Well-respected for their - Novelist
perseverance in doing the right
thing. Likely to be individualistic,
Personality Characteristics Suitable Jobs
Types
-Independent, original, analytical, - Neurologist
and determined. Have an exceptional - Manager
ability to turn theories into solid - Mathematician
plans of action. High value - Scientist
INTJ knowledge, competence, and
structure. Driven to derive meaning
- Attorney

from their visions. Long-range

thinkers. Have very high standards
for their performance, and the
performance of others. Natural
leaders, but will follow if they trust
existing leaders.
- Logical, original, creative thinkers. - Photographer
Can become very excited about - Investigator
theories and ideas. Exceptionally Chemist
INTP
-
capable and driven to turn theories - Writer
into clear understandings. Highly - Psychologist
Personality Characteristics Suitable Jobs
Types
-Friendly, adaptable, action-oriented. - Real Estate Broker
“Doers” who are focused on - Chef
immediate results. Living in the here- - Physical Therapist
and-now, they’re risk takers who live - News Reporter
ESTP fast-paced lifestyles. Impatient with
long explanations. Extremely loyal to
-
-
Electrical Engineer
Fire Fighter
their peers, but not usually respectful
of laws and rules if they get in the
way of getting things done. Great
people skills.
- Practical, traditional, and - Government
organized. Likely to be athletic. Not Employee
interested in theory or abstraction - Budget Analyst
ESTJ unless they see the practical - Auditor
application. Have clear visions of the - Security guard
way thongs should be. Loyal and - Computer Analyst
hard-working. Like to be in-charge. - Dentist
Personality Characteristics Suitable Jobs
Types
-People oriented and fun loving, they - Musician
make things more fun for others by - ER Nurse
their enjoyment. Living for the - Social Worker
moment, they love new experiences. - Secretary
ESFP They dislike theory and impersonal
analysis. Interested in serving
- Teacher

others. Likely to be center of

attention in situations. Well-
developed common sense and
practical ability.
- Creative, resourceful, and - Actor
intellectually quick. Good at a broad - Politician
range of things. Enjoy debating Strategic Planner
ENTP
-
issues, and may be into “one-up- - Restaurant/Bar owner
manship”. They get very excited - Real Estate Agent
about new ideas and projects, but
may neglect the more routine aspect
“Life is Short, Let Live, Let Love,
Let Go and Let God”

-EPO’s personal shoutout

 THANK YOU
FOR LISTENING! 