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Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
CHAPTER 1
Prepared by:
Madam Shazwani Zaini Fadzil
Bachelor of Computer Science (Software Engineering) Hons. , UNITEN; Master of Edu IT, UPSI
DDT0013
INTRODUCTION TO IT COURSE LEARNING OUTCOMES
SUB TOPIC
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT DEFINITIONS
SUB TOPIC
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT CONCEPTS
SUB TOPIC
Why e-commerce?
Reach new markets
Make the use of existing and emerging
technologies
Build customer loyalty
Create new products and services
Enrich human capital
LEARNING
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INTRODUCTION TO IT CONCEPTS
SUB TOPIC
Pure vs
Partial EC
EC
Concepts
EC
Organizations
LEARNING
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INTRODUCTION TO IT CONCEPTS
SUB TOPIC
Pure vs
Partial EC
LEARNING
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INTRODUCTION TO IT CONCEPTS
SUB TOPIC
EC
Organizations
Brick and mortar
(old economy organizations)
LEARNING
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INTRODUCTION TO IT CONCEPTS
SUB TOPIC
Old-economy
organizations Brick and mortar
(corporations) that (old economy organizations)
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
OUTCOMES
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INTRODUCTION TO IT CONCEPTS
SUB TOPIC
Organizations that
conduct their business
activities solely online
Virtual (Pure-play)
organizations
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT CONCEPTS
SUB TOPIC
Organizations that
conduct some e-
commerce activities,
usually as an additional
marketing channel
Click and mortar
(click and brick)
LEARNING
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INTRODUCTION TO IT FRAMEWORK
SUB TOPIC
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT FRAMEWORK
CLASSIFICATION
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT FRAMEWORK
CLASSIFICATION
E-commerce model in
which businesses sell
to individual
shoppers.
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT FRAMEWORK
CLASSIFICATION
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT FRAMEWORK
CLASSIFICATION
E-commerce model in
which individuals use the
Internet to sell products
or services to
organizations or
individuals who seek
sellers to bid on products
or service they need.
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT FRAMEWORK
CLASSIFICATION
CLASSIFICATION
E-commerce
model in which
an organization
delivers services,
information or
products to its
individual
employees.
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT FRAMEWORK
CLASSIFICATION
E-commerce model
in which consumers
sell directly to other
consumers.
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT FRAMEWORK
CLASSIFICATION
E-commerce
model in which
individuals or
groups
communicate
or collaborate
online.
LEARNING
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DDT0013
INTRODUCTION TO IT FRAMEWORK
CLASSIFICATION
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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DDT0013
INTRODUCTION TO IT FRAMEWORK
CLASSIFICATION
LEARNING
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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INTRODUCTION TO IT BENEFITS
Benefits to
Organizations Limitations to
Consumers
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INTRODUCTION TO IT BENEFITS
Global reach
Locating customers and/ or suppliers worldwide at reasonable
cost and fast
LEARNING
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INTRODUCTION TO IT BENEFITS
Cost Reduction
Lower cost of information processing, storage, distribution
LEARNING
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INTRODUCTION TO IT BENEFITS
LEARNING
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INTRODUCTION TO IT BENEFITS
LEARNING
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INTRODUCTION TO IT BENEFITS
LEARNING
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INTRODUCTION TO IT BENEFITS
Customization / personalization
Make it to consumers’ wish, fast and at reasonable cost
LEARNING
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INTRODUCTION TO IT BENEFITS
organizations
consumer
society
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INTRODUCTION TO IT BENEFITS
• Global Reach
• Cost Reduction
• Supply Chain Improvements
• Extended Hours
• Customization
• Vendors’ Specialization
• Lower Communication Costs
• Efficient Procurement
• Improved Customer Relations
organizations • Up-to-Date Company Material
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INTRODUCTION TO IT BENEFITS
Telecommuting
Higher Standard of Living
Homeland Security
Hope for the Poor
Availability of Public
Services
society
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INTRODUCTION TO IT BENEFITS
• Ubiquity
• More Products and Services
• Customized Products and
Services
• Cheaper Products and
Services
• Instant Delivery
• Information Availability
• Participation in Auctions
consumer • Electronic Communities
LEARNING
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DDT0013
INTRODUCTION TO IT ADVANTAGES OF EC
LEARNING
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DDT0013
INTRODUCTION TO IT ADVANTAGES OF EC
LEARNING
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INTRODUCTION TO IT DISADVANTAGES OF EC
LEARNING
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INTRODUCTION TO IT LIMITATIONS
LEARNING
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INTRODUCTION TO IT LIMITATIONS
LEARNING
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INTRODUCTION TO IT LIMITATIONS
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INTRODUCTION TO IT LIMITATIONS
SUB TOPIC
Chapter 1.2
E-Commerce Framework
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FRAMEWORK
SUB TOPIC
The EC Framework
intranet
An internal corporate or government network
that uses Internet tools, such as Web
browsers, and Internet protocols
extranet
A network that uses the Internet to link
multiple intranets
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FRAMEWORK
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FRAMEWORK
SUB TOPIC
INTERNET & WWW (CONT….)
Date Event (Internet)
1969 ARPAnet
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Internet & www
SUB TOPIC
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Internet & www
SUB TOPIC
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Internet & www
SUB TOPIC
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Internet Illustration
49
INTRANET
SUB TOPIC
What is an Intranet?
– Interconnected network that does not extend beyond the
organization that created it
– An organization-wide software and information
distribution system applying Internet technology to a
closed network
– Intranet operation is a communication project designed by
technical staff
– A network of people, not wired machines
– Usually runs in a client/server environment and a local
area network configuration
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INTRANET
SUB TOPIC
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INTRANET
SUB TOPIC
• Benefits:
– Links employees and managers together
– Prepares a wealth of Internet knowledge to employees
– Etc
• Applications
– Human Resources
– Sales and Marketing
– Accounting and Finance
– Manufacturing and Operations
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INTRANET
SUB TOPIC
LEARNING
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EXTRANET
SUB TOPIC
LEARNING
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EXTRANET
SUB TOPIC
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EXTRANET
SUB TOPIC
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EXTRANET
SUB TOPIC
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EXTRANET
SUB TOPIC
• Advantages of an Extranet
– Ensures accountability for the organization
– Promotes more effective collaboration with
business partners which improves potential for
increased revenue
– Provides a long-term investment in competitive
advantage
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INTERNET SERVICE PROVIDER
SUB TOPIC
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INTERNET CONNECTION
SUB TOPIC
• Bandwidth
– Amount of data that can travel through a
communication line per unit of time
• Net bandwidth
– Actual speed that information travels
• Symmetric connections
– Provide the same bandwidth in both directions
• Asymmetric connections
– Provide different bandwidths for each direction
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INTRODUCTION TO IT ACTIVITY
SUB TOPIC
Example: Fashionvalet.com
• The founder is Vivy Yusof and her husband
• Established date was in 2010
• This website is selling women, man and kids clothes, shoes, handbags, scarfs and
others
• The theme color of this website is white
• The main store of this business/organization was in Kuala Lumpur with a few
branches available in Malaysia and outside Malaysia such as Indonesia, Singapore
and etc.
• The medium of communication that available on this website to communicate
with customer is an email
• The customer is allowed to do direct transaction through visa, paypal, cimb clicks,
maybank2u and other
• The website always update their viewer with promotion on selected items
• People may register through this website to be the member and special
promotion offered to those register as the member
• The organization also conducted their business facebook,Instagram, twitter and
others.
LEARNING • e
DEFINITIONS CONCEPTS FRAMEWORK BENEFITS LIMITATIONS
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E-COMMERCE