IDENTIFYING AND

SELECTING
PROCESS
MEASURES
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 Who are my customers?
IDENTIFY ALL
CUSTOMERS OF
THE SYSTEM
AND
DETERMINE
 What do they expect?
THEIR
REQUIREMENTS
AND
EXPECTATIONS  Customer listening
approach
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 “Customer expectations
change over time, thus, regular
feedback must be obtained.”

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2
 What do I do that affects
DEFINE THE customer need?
WORK
PROCESS
THAT  What is my process?
PROVIDES
THE
PRODUCT  Useof flow chart for
OR SERVICE
process mapping
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3
Value adding activities
DEFINE THE
VALUE ADDING
ACTIVITIES
AND OUTPUTS
THAT
COMPOSE THE
3 Internal Customers
PROCESS

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4  How well the process is
producing according to
DEVELOP customer requirements?
SPECIFIC
PERFORMANCE
 Whatdeviations can
MEASURES
OR occur?
INDICATORS
 Whatsources of variability
can occur?
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  Are measurements taken at critical
5 points where values-adding
activities occur?
EVALUATE
THE  Are measurements controllable?
PERFORMANCE
MEASURES
 Is it feasible to obtain the data
TO ENSURE needed for each measure?
THEIR
USEFULNESS  Have operational definitions for
each measurement been
established?
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 ALIGNING
STRATEGIC AND
PROCESS-LEVEL
MEASUREMENTS
 Approach for strategy
ALIGNING development
STRATEGIC
AND
PROCESS- Alignment is tied
LEVEL fundamentally to
MEASUREM performance goals
ENTS

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  Software package that integrates
organizational information
systems and provide an
infrastructure for managing
ENTERPRISE information across the
RESOURCE enterprise
PLANNING
(ERP)  Companies share different data
basis in a networking
environment

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ANALYZING AND USING
PERFORMANCE DATA

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 ANALYSIS
An examination of facts and data
to provide a basis for effective
decision.

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 INTERLINKING
Describes the quantitative modeling of
cause-and-effect relationships between
external and internal performance measures.

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 DATA MINING
Process of searching large databases to find
hidden patterns in data, using analytical
approaches and technologies.

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 “
Quotations are commonly
printed as a means of
inspiration and to invoke
philosophical thoughts from
the reader.

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 BIG CONCEPT
Bring the attention of your audience over a
key concept using icons or illustrations

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 Yellow Blue Red

Is the color of Is the colour of Is the color of

IN TWO OR gold, butter and

ripe lemons. In
the clear sky
and the deep
blood, and
because of this
THREE the spectrum of sea. It is located it has historically
visible light, between violet been associated
COLUMNS yellow is found and green on with sacrifice,
between green the optical danger and
and orange. spectrum. courage.

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 MAPS

our office

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OUR
PROCESS
IS EASY
1 2 3

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You can insert graphs from Google Sheets

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 THANKS!
Any questions?
You can find me at @username & user@mail.me

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