Professional Documents
Culture Documents
Business Communication, Management, and Success: Module One
Business Communication, Management, and Success: Module One
Business Communication, Management, and Success: Module One
Communication,
Management,
and Success
Module One
1-2
Learning Objectives
1-3
Verbal and Nonverbal Communication
Verbal Communication
Face-to-Face/Phone Conversations/Meetings
E-mail/Voice-Mail Messages
Letters, Memos, and Reports
1-4
Verbal and Nonverbal Communication
Nonverbal Communication
Pictures/Company Logos
Gestures/Body Language
Who Sits Whereat a Meeting
How Long a Visitor is Kept Waiting
1-5
Workplace Communication Challenges
1-6
Workplace Communication Challenges
1-7
Workplace Communication Challenges
1-8
Myths About Workplace Writing
1-9
Myths About Workplace Writing
1-10
Business and School Writing
1-11
What does communication
accomplish?
Internal
Subordinates
Supervisors
Peers
1-12
The Internal Audiences of the
Sales Manager—West
Figure 1.1
1-13
What does communication
accomplish?
External
Customers/Stockholders
Unions/Government Agencies
Press/General Public
1-14
The Corporation’s
External Audiences
Figure 1.2
1-15
Basic Purposes
1-16
How much does correspondence cost?
1-17
How much does correspondence cost?
1-18
What makes a message effective?
Is clear.
Is complete.
Is correct.
Saves the reader’s time.
Builds goodwill.
1-19
How should I analyze business
communication situations?
1-20
PAIBOC
1-21
PAIBOC
1-22
Thinking Creatively
1-23
Thinking Creatively
1-24