A REPORT ON

THE PROBLEMS AND

SOLUTIONS OF

universal
english
12 May 19
Today’s Presentation
OUTLINE

INTRODUCTION
PROBLEMS
SOLUTIONS
INTRODUCTION
Introduction
BASIC INFORMATION

Name : Universal English Academy

Address : Main office at 619 Nguyen Van Cu, Long Bien, HN
2 Other branches : 1 also in Long Bien and 1 in Hai Ba
Trung Str.
Date of establishment : August 2015
Number of employees : 55
Introduction (cont.)
PRODUCTS

TEST-BASED ENGLISH SKILL-BASED ENGLISH CUSTOMIZED COURSES

IELTS, TOEIC, TOEFL, National Communicative English, Class for companies’ employees,
English Test English for travel & study Schools’ teachers
Introduction (cont.)
6 - 18

CUSTOMER 4.4%

24+
32.2%

According to statistics from 2018,

the company receives 2520
students a year, these students
are divided into 3 age groups: 6-18
years old (4.4%), 18-24 years old
(63.4%) and 24 years old and
above (32.2%). 18-24
63.4%
Introduction (cont.)
ACHIEVEMENTS

- In
2016, the center were recognized as an Official
IDP IELTS Registration Partner

- 30+ IELTS 6.5+ students

- 93% of all students achieved their desired goals

- 95% of the customers rate highly of the courses
- 98% of former learners would recommend this
English center to friends and relatives
PROBLEMS &
SOLUTIONS
Problems & Solutions #1

Products:

A new study plan

Problems & Solutions #1

It need to satisfy these demands :

- Help weak students to catch up to others

- Help students with individual skillsets
- Students who need flexible time-table
Problems & Solutions #1

Possible solutions:

ADD EXTRA ADD ONLINE PERSONALIZED

CLASSES COURSES COURSES
Gives students the chance to Skype or using pre-recorded videos A designated teacher will help the

listen to the lectures for a Homework can be sent via the student in 1v1 manner and open

second time and ask questions Internet more skill-specific classes

SATISFY STUDENTS MORE ATTENTION
WITH SPECIAL NEEDS TO INDIVIDUALS
Problems & Solutions #1
Problems & Solutions #2

Human resources :

A lack of teachers who can

teach Vietnamese students
efficiently.
Problems & Solutions #2

1 3
TRAIN TEACHERS PAY $$$ FOR
VIETNAM COURSES EXPERIENCED TEACHERS
2

HIRE MORE
TEACHING ASSISTANTS
( Sorry for my. bad drawing )
Problems & Solutions #2
Selected Solution
ADDING MORE TEACHING ASSISTANTS

ECONOMICAL

Drastically cheaper than

both training and hiring
more experienced teachers
Problems & Solutions #2
- Class attendance check
- Homework checking
- Talking to the parents
- Prepare coffee and papers
- ...
=> TAs can do all of these
Problems & Solutions #2

Selected Solution

ADDING MORE TEACHING ASSISTANTS

ECONOMICAL GOOD FOR

TEACHERS
Drastically cheaper than Reduce the unrelated
both training and hiring duties have to be done by
more experienced teachers the teacher, e.g, class
monitoring, prepare coffee,.
“ Recent studies show that having a
teaching assistant in ESL classes will
improve up to 30% the performance rate
of the learners”

The Guardian
Problems & Solutions #2

Selected Solution

ADDING MORE TEACHING ASSISTANTS

ECONOMICAL GOOD FOR GOOD FOR

TEACHERS
Drastically cheaper than Reduce the unrelated
both training and hiring duties have to be done by
more experienced teachers the teacher, e.g, class
monitoring, prepare coffee,.
STUDENTS
Students will feel more
comfortable and have
more attention from the
assistant.
Problems & Solutions #3

Facilities :

Noise complaint from the pre-IELTS

class
⚠️ Need a quick and 100% working solution
Problems & Solutions #3

1 Add insulation

2 Add a professional minder

3 Relocate all classroom

Adding a child minder is the best solution out of all
three
Problems & Solutions #3

Not suitable solutions

ADD INSULATION
Insulation, while seems like a soundproof solution,
takes a lot of money and time to construct

RELOCATE ROOM
Cause many inconveniences for learners
Suitable option:
Having a good minder :
- Financially
- Fully working
- Safety precaution
THANK YOU
FOR LISTENING!