HISTORY OF MARRIOTT

“A LEGACY OF STRONG LEADERSHIP AND INNOVATION”

▪ American multinational hospitality company.

▪ Founded : Washington D.C 1926
▪ Founder
OWNER CHIEF EXECUTIVE OFFICER
JOHN WILLARD MARRIOTT ARNE SORENSON
 OWNER OF
CYM SURAT

D.J. Rama, President & CEO and H.P. Rama,

Chairman of the Board
THE FIRST MOTEL
● In 1969, HP Rama traveled to the U.S.
to pursue an MBA degree from Xavier
university
● HP’s first introduced the hospitality
industry as washing dishes and waiting
tables at a Howard Johnson’s, NYC
● From there, his keen interest in the
industry led him to purchase the 40-
room Sunset Motel in 1973 at Pomona,
California. The Beginning: The Sunset
Motel in Pomona, CA – 1973
A FAMILY - RUN BUSINESS
● M.P. and J.P., and later R.P. and D.P., joined HP
● Together they created JHM Hotels as a family business
● Acknowledged in the top fifty hospitality companies in the
world.
● JHM owns and operates 42 national hotels, representing
various brands, with over 7,000 rooms.
● Several other properties are under development, with more
projects scheduled in the near future.
● JHM owns the Hotel Taj Gateway Hotel in Surat developed
in 1990 under the leadership of the late D.P. Rama.
ABOUT SURAT FRANCHISE
● The surat franchise came into existence in
November 2017.
● It is a brand owned by marriott international.
● They are a mid-priced range of hotels designed
for business travelers but also accommodate
families.
● According to marriott portal in customer rating
surat franchise got 1st position in India and 2nd
in Asia Pacific.
● It computes with other mid-price business
oriented hotels in surat like Ginger Hotels.
MANAGEMENT
CYM - SURAT CONSIST OF :
Administration: 02 Information & Technology: 02
Engineering: 08 Laundry: 01
Finance: 03 Loss & Prevention: 01
Food & Beverages Service: 34 Purchase & store: 02
Food Production: 34 Reservation: 01
Front Office: 15 Revenue: 01
Guest Transportation: 02 Sales & Marketing: 04
Housekeeping: 12 TOTAL: 124
Human Resource: 02
ORGANIZATION
STRUCTURE
 Executive to
H GM

I Room Division
Manager

E Executive

General Manager
Chef

R F&B Manager

A Finance
Controller
R Director of

C Sales and
marketing

H Assistant Chief
Engineer

Y Assistant
Manager of HR
KITCHEN DEPARTMENT
Executive chef

Jr. Sous Chef KST Supervisor

Chef De Partie Chef De Partie Chef De Partie

Demi Chef De Demi Chef De Demi Chef De Commis I

Partie Partie Partie Commis II

Commis I Commis I
Commis II Commis II Commis
Commis III Commis III
FOOD & BEVERAGES DEPARTMENT

Food & Service Manager

Assistant Manager Assistant Manager

Executive Executive Executive Executive

Associate Associate Associate Associate

FINANCE DEPARTMENT

Finance Controller

Store In Charge Supervisor Supervisor

Associate
Associate Apprentice
(Contractual)
SALES DEPARTMENT

Director of Sales &

Marketing

Assistant Manager Revenue Assistant of Sales Manager

Sales Executive Event Executive

Revenue Executive
ENGINEERING DEPARTMENT

Chief Engineer

Shift In Charge

Associate
HUMAN RESOURCE DEPARTMENT

Assistant Manager of HR

Executive
PRODUCT
 LOBBY
Contemporary look and
feel for the modern
traveller and the Go
Getters.
 ROOMS
Comfort and luxury
entwined to serve you the
best :
81 Deluxe
14 Executive
5 Patio
26 Club
7 Suites
 DELUXE KING
➢ Size ; 250 to 280 (sq. ft.)
➢ Number of rooms : 55
➢ A luxurious bedding is perfect for
relaxing after a hard day at work.
➢ 49-inch LCD – screen TV
➢ King size bed
DELUXE QUEEN
➢ Size: 250 to 280 (sq. ft.)
➢ Number of room : 25
➢ Our deluxe rooms with two queen
beds offer space to relax while still
being able to work with business
amenities available
➢ 2 queen size bed
PATIO
➢ Size: 3456 (sq. ft.)
➢ Number of rooms: 5
➢ Overlooking the gorgeous
greens of the property and
pool side.
➢ King size bed
➢ Low floor
➢ Balcony
 CLUB
➢Size: 430 (sq. ft.)
➢Number of rooms:26
➢Elegant $ contemporary
➢King size bed
➢Sofa cum bed
➢Pool view
 SUITE
➢ Size:495 (sq. ft.)
➢ Number of rooms:7
➢ Living room
➢ King size bed
➢ Sofa cum bed
➢ Powder room for wash and
change Bathroom
● Iron & Ironing Board
● Centralised Air Condition With
Temperature Control
● Personalized Wake – Up Service
Turndown Service
● Umbrellas (On Request)
● Free Daily Newspaper
● In – Room Safe
● Electronic Room Key
● Smoke Detectors In Room
● Cribs (On Request)
● Emergency Exit Map
● WIFI
 DINING
● An ensemble of restaurants
ranging from the fine dine
● luxurious open diners to on
the go cafes.
● The Bistro- All Day Dining
● Cafe CoCo- Coffee Shop
● Charcoal- Open Air
Poolside Diner
● The Market- Grab & Go
● In Room Dining- 24*7
Room Service
CHARCOAL
● Located by the poolside in
the open air Charcoal is
the gem of the crown.
● Cuisine: Live BBQ
● Total covers: 48
● Timings: 19:00 hrs-23:00
hrs
 BISTRO
● Styled with interiors
depicting the lifestyle of
Surat, Bistro is an all day
diner serving all three
meals.
● Cuisine: Multi cuisine
● Total covers: 126
● Timings: 07:00 hrs- 23:00
hrs
CAFE COCO
● Cafe CoCo is the
lounge/business center
located in the lobby, the
ideal crash place for
the youngsters.
● Total covers: 40
● Timings: 24 * 7
 BANQUET

Finest Location for conducting

a perfect business meeting or a
closed family function or fun
filled get togethers.
SOLITAIRE
The Main Ballroom
Area: 2820 Sq.Ft
Capacity: 200 People
 TIARA
Conference Rooms
Area: 408- 437 Sq.Ft
Capacity: 30-35 People
CORAL
AQUA TERRACE
Open Terrace
Area: 2040 Sq.Ft
Capacity: 150-180 People
RECREATION
Relax and indulge yourself by
our poolside, or burn a few
calories at our jogging track or
hit our well equipped gym. We
have it all to keep you occupied.
OUTDOOR POOL

TIME : 06:30 AM - 07:00 PM

Towels Provided
 GYM
● TIME : 24 * 7
● EQUIPMENTS :
Cardiovascular Equipment
& Free weights
● Get fit with our in house
trainer.
THE MARKET

TIME : 24 * 7
Products sold at MRP
NEAR YOU
➢ VR Mall [ 4 km ]
➢ Hazira Industrial Corridor
[ONGC, Shell, Reliance, L&T,
Adani, Vedanta] [ 5 km ]
➢ Dumas Beach [ 5 km ]
➢ Surat Airport [ 6 km ]
➢ City Centre [11 km ]
➢ Surat Convention Centre
➢ [11 km]
➢ Surat Railway Station [ 19km]
CONNECT
THE
MARKET &
INDUSTRY
1) Online
Hotel websites
Travel agents
Global distribution system (GDS)

2) Contract
Corporate
Government

3) Travel agents

4) Groups
Social
Corporate
Associations (crickets) etc.
VISION,
MISSION
&
VALUES
 VISION
To be a beacon of excellence in hospitality
 Mission
To elevate the experience of our guests,
associates, owners and communities
everyday.
 Values
INTEGRITY - Do the right thing, even when it's hard.
PRECISION - Delight in the details.
ADAPTABILITY- We not only welcome change, we drive it.
CARING - Anticipate and exceed needs with a WOW factor.
BALANCE - Work hard, have fun.
 TASKS
UNDERTAKEN BY
HUMAN RESOURCE
DEPARTMENT
HUMAN RESOURCE DEPARTMENT
LOOK AFTER THE FOLLOWING
TASKS :

➔ Recruiting
➔ Background check (References)
➔ Training and professional Development
➔ Payroll management
➔ Town hall (employee recognition) Every
Month
RECRUITING PROCESS AND
PRACTICES
1. Identifying the hiring needs
2. Planning
3. Identifying viable candidate
4. Recruiting of level candidate
5. Telephonic screening
6. Face to face interview
7. Offering to the employee
8. Hiring the candidates
9. Onboarding the candidates
 THERE IS NO BACKGROUND CHECK
PERFORMED AT THE COURTYARD BY
MARRIOTT SURAT
But if they follow background check then they may not face
following problems in future:

● Highlight criminal history

● Avoid liability
● Ensure workplace safety
● Job competence is important
● Unqualified employee
● Drug addict etc
TRAINING AND PROFESSIONAL
DEVELOPMENT

● Increase productivity and adhere to quality

standards

● Improved employee satisfaction and moral

● Improve employee performance

● Enhances company reputation and profile

PAYROLL MANAGEMENT

● Biometric breakdown
● Cut off dates
● Attendance through email
● Transfer to the payroll
● Earning deductions
● Salary process
● Cross tabulated
● Save report before taxation
● Report to finance department for taxation
● PT deduction
● On total gross
● Re-check the attendance
PROGRAMMES CONDUCTED AT
CYM - SURAT
TOWN HALL

It is held every month in order to facilitate the recognition of

employees with the help of certificate, trophies and appreciation
letters.
During the programme few games were used to play for the
purpose of entertainment

COFFEE WITH VIKAS SHARMA (GM)

Discuss related to the problem or issue faced by employees in

order to carry out work easily.
TASK ASSIGNED TO US
❖ Employee’s file audit in excel
❖ Employee’s file audit in report
❖ Induction Programme
❖ Discussion of top 4 challenges
❖ Distribution and collection of forms of various
data
❖ Attrition Analysis in excel
❖ Attrition Analysis on calls
❖ Attrition Analysis in report
ACHIEVEMENTS,
LEARNINGS AND
STRENGTHS
LEARNINGS:
1. How to handle formal and informal relationship at workplace.
2. How to handle conflict.
3. How to perform the overall task in HR management

ACHIEVEMENTS:
Able to create and design;
1. File Audit of employees of present employee
2. Attrition Analysis of left employee
3. Induction Programme for new employees
4. Discussion of top 4 challenges

STRENGTH:
Learn the core values of Human Resource Management
SERVING TO
COMMUNITY
 OUR FOCUS AREAS OF GIVING

EDUCATIONAL POVERTY RELIEF COMMUNITY

OPPORTUNITY FOR ENRICHMENT
THE UNDERSERVED
MARRIOTT FOR CAUSE
THANK YOU