Role of Sales in

Front Office

• Rishab Tiwary - IIHM17KOL479

• Tathagat Dey - IIHM17KOL089
• Khoraim Fatik - IIHM17KOL745L\E
• Ayushi Sharma - IIHM17KOL471
• Simran Mukherjee - IIHM17KOL456
 OBJECTIVES
• In this presentation we are going to develop
an understanding on the following :-

– What is sales ? (In general and In a hotel)

– Roles of Sales in Front Office
– How it helps organization
 SALES
In general -
• sales is the exchange of a commodity for money, the action of
selling something.

In a hotel -
• This is a department which brings in guest and helps the hotel to
earn revenue
– Strategy
– Advertisement
– Promotion
– Sales
– Public relation
• Accountable to GM
 ROLES OF SALES IN FO
• To encourage the FO to promote Product & Services.
• Works on statistics and provides data.
• Evaluating existing plans and packages and updates the FO.
• Formulating new plans/packages for special occasions
(restaurant, banquets, bar for events like birthday party or
wedding)
• Formulating plans for VIP (room & food) and updating the
FO.
• Providing Terms and conditions of Up selling for different
cases.
• Discrepancy evaluation.
• Auditing
 HOW IT HELPS
THE ORGANISATION

• Public Relation
• Health of a Company
• Brings in revenue
• Determines the Potential Growth of a
company
 CONCLUSION
• Sales is a very powerful and important strata
of the organization
• Any mistake and error can lead to a huge loss
• Requires immaculate data and good insights
• Helps the organization to maintain its image
 REFERENCE
• https://www.investopedia.com/terms/s/sale.a
sp
• https://www.managementstudyguide.com/rol
es-responsibilities-of-sales-manager.htm
• Class Notes