CUSTOMIZED AND

OUTCOME CENTRIC
LEARNING
Te a m N o :
Members:
Akash Mohan
Shikha Rani
Utkarsh Rangnekar
Noel Jose Malekandathil
R u c h i r a Ta i n g u r i y a
 WHAT IS
CUSTOMIZED
LEARNING?

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• Customized learning is an educational method in which the
tools and styles are tailored to a participant’s strengths,
needs, skills and interests.

• It is an alternative to the traditional ‘one size fits all’

approach.

• The trainer takes into account how each participant learns,

what they already know, and what their skills and interests
are. This helps them decide the tool to be used for
knowledge sharing.

• The participants are asked to set short-term as well as long-

term goals. This allows them to take ownership of their
learning.

• The trainer then prepares a Customized learning plan for

each participant, this ensures that each individual learns at
their own pace but also meets set deadlines.

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 HOW IT WORKS
• There are many approaches to Customized learning. Some of them are:

• Using learner profiles – Companies could keep a database of each employee’s

strengths, needs, motivations, progress and goals.

• Using Customized learning paths – Companies could design a customized

learning path for each employee which adapts on according to their weekly
progress on objectives.

• Using Competency based progression – Identify the competencies of each

employee and target each competency individually. The employee moves on
to the next competency after he has mastered one.

• Using Flexible Learning Environments – In this approach, the environment

adapts to how employees learn best. This could mean changing the layout of
the training room, the structure of the day and allocation of trainers

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 CUSTOMIZED
LEARNING IN
CORPORATES

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• All 21st century employers expect workers to continually learn and grow in
order to keep up with the fast pace of business and technological change

• Also, new hires won’t stick around if they feel they’ve been left to fend for
themselves, and long-tenured employees may also decamp if they aren’t
being challenged

• A 2016 Oracle survey that found that only 41 percent of new employees
believe their company’s onboarding system set them up for success

• However, a large number of corporates still follow the traditional methods

of Learning and Development

• They are alternately disengaged and bored with repetitive material or

discouraged and demotivated by what they cannot grasp. Inefficiencies and
ineffectiveness create bottlenecks in the delivery of knowledge and skills,
and too many people get left behind

• A recent annual survey of learning and development (L&D) professionals

shows that Customized, adaptive learning is considered the most important
trend in corporate learning, ahead of collaborative/social
learning. Customized, adaptive learning was consistently ranked ahead of
“hot trends” such as learning analytics and artificial intelligence (both of
which play a part in adaptive learning)

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 SOME MORE STATS
• 41% of employees say their company’s
onboarding program set them up for success

• 46% of workers say their performance is

regularly assessed

• 39% of employees say their company uses

online collaborative training tools

• Source: 2016 Oracle Global Engagement Study

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 A Few Examples

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 AIR METHODS
• A 2800 person helicopter company in Englewood, Colorado.

• It provides medical transport to 100000 people every year.

• They used to follow old-school webinars that imparted the same training to every
pilot, regardless of their learning speeds or styles.

• In 2016, they implemented Amplifire, a cloud-based learning system that uses

artificial intelligence to adapt to each user’s specific knowledge of a topic and
test him or her via short, frequent multiple-choice quizzes and games.

• If a particular pilot struggles with one of the training areas, the system will linger
on that section, presenting the information in a new way and retesting before
progressing the employee to the next module

• The company recovered all of it’s investment in Amplifire by the end of 2017

• They were able to reduce by half the number of in-person, instructor-led training
sessions and has also halved the duration of their new onboarding program from
10 days to five.

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• Personalization is driven by machine learning and algorithms to create
learning journeys and offer recommendations based on learners’ past
behavior

• Just as Netflix and Amazon rely on machine learning to make video and
book recommendations for consumers, HR departments are following
suit with learning and development

• McDonald’s Corp. recently launched a type of on-demand training with

an online program called Fred. Until 2017, McDonald’s still printed and
shipped paper training manuals to its tens of thousands of franchisees.

• But, the new system allows workers to select from educational videos
about relevant topics, such as how to fix a fryer.

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• Today’s adaptive corporate training systems incorporate behaviorist
principles, which include breaking lessons into small parts, focusing on
each step and testing the student multiple times along the way.

• Learning startup GamEffective is a prime example: Employees who use

the Customized program experience onboarding training as a series of
small missions made up of quizzes, simulations and videos that never
exceed five minutes.

• Their philosophy was: ‘Quiz Often’ and ‘Space it out’

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 Benefits Drawbacks

• Perfect to execute in a small group, • Requires a great deal of resources to

team, department or at the execute
leadership level
• High cost of implementation
• Organizations could tie up with
• Won’t be practical for companies
third-party vendors for these
that perform mass-hiring
courses, thereby reducing costs
(Long term)

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THANK YOU

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 REFERENCES
• Morin, A. (n.d.). Customized Learning: What You Need to Know. Retrieved July 23,
2019, from https://www.understood.org/en/school-learning/partnering-with-childs-
school/instructional-strategies/Customized-learning-what-you-need-to-know
• Andriotis, N. (2017, August 30). Is training personalization feasible in corporate
learning? Retrieved July 23, 2019, from
https://www.efrontlearning.com/blog/2017/08/Customized-training-corporate-
environment.html
• Christensen, U. J. (2019, January 23). Why Customized Learning Should Be
Centerstage At The World Economic Forum. Retrieved July 23, 2019, from
https://www.forbes.com/sites/ulrikjuulchristensen/2019/01/22/why-Customized-
learning-should-be-centerstage-at-the-world-economic-forum/#3e790dea18eb
• Rockwood, K. (2018, April 11). A Customized Approach to Corporate Learning.
Retrieved July 23, 2019, from https://www.shrm.org/hr-today/news/hr-
magazine/0517/pages/a-Customized-approach-to-corporate-learning.aspx

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