Facilities

Management
Services
 SuperSeva Facilities Management > Services Portfolio

Automated
Mailroom
Management Housekeeping
Solution Services

TrakMail

Managed Manpower
Front Outsourcing
Office Services
Services

Guest House Facilities

Management Maintenance
Services

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Why SuperSeva

Effective complaint Team of qualified

resolution process: SLA and experienced
based experiential personnel, trained
expertise in Guest House Guest House
Management Management staff

Customized Emphasis on
approach and hygiene, health,
Operations safety & quality
Management systems

Statutory compliant Extreme attention to

practices menu planning

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Housekeeping Services

Services Coverage:

› Comprehensive Cleaning Solutions

› Janitorial Services
› General Cleaning Services
› Specialized Cleaning Solutions

› Interiors Cleansing
› Vacuum Cleaning
› Waste Management
› Floor Maintenance
› Restroom Services
› Interior Glass Cleaning

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Comprehensive Workplace Upkeep Services

Coverage Value Added Services

›Reception ›Kitchen Stewards
›Conference Rooms ›Table Clearance
›Employee Workstations ›Pantry Services
›Restroom Sanitization / Disinfection ›Landscaping
›Floor Maintenance ›Gardening
›Upholstery Maintenance
›Carpet Maintenance Pest Control Services
›Health Centers / Gyms ›Anti Cockroach Treatment
›Parking / Driveways ›Anti Termite Treatment
›External Windows ›Mosquito Control
›Waste Management ›Fly Control
›Furniture, Steel and Metal Polishing ›Rodent Control

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Executive Chauffeur Services

› Chauffeur and Valet Services for

Special Occasions (Exhibitions, Official
Functions, High Profile Events)

› Specialist Chauffeurs
› Lady Chauffeurs
› Fleet Management Solutions
› Parking Management Solutions

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Guest House Management Services

› Guest Relationship Management

› Food & Beverage Services
› Pantry Management
› Laundry Management
› Housekeeping Services
› Administration & Maintenance
› Repair Works
› Pest Control

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Managed Front Office Services

› Managing front office, driven by SLA

› Identification of right resource
› Induction and process training
› Ongoing training
› Grooming
› Performance monitoring and appraisal
› Career progression
› Attrition management

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Automated Mail Room Management

› User friendly data entry interfaces to manage inward & outward mails
› Auto emails to recipient upon mail receipt
› Periodic reminder auto emails for pending mails
› Interface to update delivery status
› Search & review details interface on handheld device
› Electronic signature capture upon mail receipt by recipient
› Reports on the delivery efficiency & pending mails
› Manage carrier details & contact information
› Quick link from application to logistics vendors’ tracking site
› Interface to update outward mails status

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Contractual Staff Solutions

› Well trained, groomed and › Computer Operators

experienced personnel for corporate › Data Entry Operators
offices, factories and other industrial › Telephone Operators
setups
› Receptionists
› Secretaries
› General assistance services such › Office Assistants
Front Desk management to
› Store Managers
electronic communication operations
› Peons
› Courier Boys

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Staffing Methodology

Contract Transfer /
Recruitment Joining Process Training
Sign off Recruit

Payroll
Resignation/
Processing/ Salary
MIS termination of
Statutory settlement
employee
Compliance

Monthly Contract
Invoice Initiate

Reimbursements
and Settlements
Invoice

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Facilities Maintenance Services

Services:

› Preventive Maintenance
› Heating / Ventilation / Air
Conditioning (HVAC) Management

› Moves & Rearrangements

› Infrastructure Services
› Plumbing & Carpentry
› Provides maintenance services to commercial and domestic establishments › Electrical Service
› Maintenance operatives controlled by on-premise controllers to ensure call outs are
addressed within stipulated time

› Each operative attired in professional uniform for easy identification

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Operating Procedures
› SOP for technical services and
controlled documents for technical
services
› Job Responsibilities of Supervisors
› Draft of Service Levels and Key
Performance Indicators
› Job Responsibilities of Housekeeping
Boys, Receptionists and Pantry Boys
› Site Instructions
› Job Card
© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.
› Planning Manual
› Daily Supervisor Report
› Material Requisition Report
› Machine Maintenance Calendar
› Quarterly Machine Inventory Report
› CAPA Report
› Weekly Cleaning Schedule
› Washroom Checklist
› Static supervisor’s daily Checklist
 SuperSeva Facilities Management > Technical Formats And Documentation

› Shift Handover Log Book › Log Book

› AC Floor Temperature Log Book › Equipment History Card
› Fire Pump Log Book › UPS Log Book

› Diesel Engine Maintenance Log Book › AC Plant Log Book

› DG Log Book › Daily Technical Report
› P&AC Log Book › Weekly Technical Report

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Escalation Matrix

If issue not resolved If issue not resolved

within 24 hours, then within 48 hours, then
Branch/ Regional escalate to >>>>>> SuperSeva escalate to >>>>>> SuperSeva
Manager COO CEO

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Transition Process

Preliminary Manpower Due Diligence Quantify

Facility Audit Analysis Surveys Service Levels

Evolve Design SOPs Maintenance

Site Specific
Operations and System Checklists and
Training
Methodology Implementation Schedules

Core Resource
Takeover from Creation of MIS Escalation
Team
Project Team and Records Matrix
Deployment

Full
Implement
Deployment/
Audit Systems
Site Takeover

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Facilities Management > Operating Process

Identification of client requirement

SLA Commercial

Statutory and mandatory compliances

Equipment/ machinery/
Staffing post thorough analysis of client aspects materials

Training (generic and site-specific)

Deployment

Regular audits/ performance review of supervisor and individual Client feedback/

complaint
deployment/ customer rating

Re-training as required

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

Facilities
Management
Services
Thank You!
www.superseva.com | info@superseva.com
Other
Enterprise Support
Services
 Delivering Comprehensive, End-to-end Support Services Across the Enterprise

Premium Concierge Facilities Automated

Services Management Mail Room

Hospital Concierge Managed

Executive Assistant
& Travel Desk Front Office

Procurement Petty Cash Corporate Events

Services Management

Stamp Paper
& Franking

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva Enterprise Support Services Framework

Vendor

SuperSeva
Enterprise Event Management Human Resources
Online Ticketing Platform Employee Concierge Services
Corporate Event Management Sales & Human Employee Engagement Services
Marketing Resources
Individual Party Planning Rewards & Recognition Services

SuperSeva

SuperSeva

Vendor
Vendor
Other Support Services Other Support Services
Organization
Legal & Finance Admin & Facilities
Stamp Paper Franking Services Managed Front Office Services
Finance Admin &
Procurement Services & Legal Facilities Facility Management Services
Tax & Accounting Support Mailroom / Travel Desk Services
Other Support Services Other Support Services

SuperSeva

Vendor

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva: About Us

India’s leading Enterprise Support Services Vision:

provider leveraging end-to-end usage of To be the partner of choice for exemplary Support
technology Services and Solutions to progressive enterprises.

•Established in 2000 Clients: Service Quality Assurance:

• HQ-ed in Bangalore 100+ enterprises • ISO 9001:2008 certified
with offices in Mumbai, pan-India • Handling 50,000+orders /requests month-on-month
Delhi, Chennai, across 13
12 cities
• Enabled via state-of-the-art, comprehensive
Hyderabad & Pune technology platform

Operational Presence:
Team:
Kolkata, Chandigarh, Gurgaon, Ahmedabad, Cochin, Bhubaneswar, Lucknow,
Bangalore,Mumbai,Hyderabad,Chennai,Pune,Vizag,Lucknow,Delhi,Gurgaon,Noida,
• Management: 41
30 Vizag, Jamnagar,
Kolkata, Bellary. Durgapur, Coimbatore, Baddi, Hoskote, Vadodara
• Supervisory & Backend: 33
• 50
On-ground: 450
• On-ground: 400+

© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.

 SuperSeva: Client Portfolio

Delivering
Delight as
the
Extended
Support
Services
arm of
Leading
Enterprises
© 2016 SuperSeva Services Pvt. Ltd. All rights reserved.