Professional Documents
Culture Documents
Attachment 1
Attachment 1
• Avinit Sharan
• Jeevika Kumar
• Malvika Sharma
June’19 • Monish Mamadapur
Agenda
To be updated
Interpersonal communication
• A universal form of communication that takes place • Actions performed – Message production
between two individuals
&
How we say (Tone, pauses,
rhythm) = 38%
Characteristics of competent communicators
Cognitive
Self awareness Adaptability Empathy Ethics
complexity
You Me
Known to self Unknown to self
Known to others
Parent Parent
Transparent
area Blind spot
(Public self)
Adult Adult
Unknown to others
Adult Adult
Communication in a workplace
Culture
Empathy
Workplace
Trust
Culture
• Individualism and Collectivism
• Uncertainty Avoidance
• Communication Codes
Culture model at workplace
Decentralized/
Egalitarian
Centralized/
Hierarchical
Corporate Culture = Values + Customs + Traditions + Meanings that make company unique
Empathy
• 3 Kinds
– Strategic Trust
– Personal Trust
– Organizational Trust
• Johari window
• TA
References
• Effective Business Communication: Neera Jain, Shoma
Mukherji
• Interpersonal Communication, 2nd Edition: Kory Floyd
• The Enemies of Trust, Feb 2003 Issue, Harvard Business
Review: Robert M. Galford and Anne Seibold Drapeau
• Empathy in the Workplace, A Tool for Effective Leadership;
White Paper: William A. Gentry, Todd J. Weber, and Golnaz
Sadri; Centre for Creative Leadership