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    Product Info, or Help Placing Order: Start

    Uploaded by

    Rianny Puspa
    This flowchart shows the process a customer service representative follows when taking a call. They first take the caller's name and company. Then they ask how they can help, with options to transfer to sales, billing, or the help desk depending on the response. If the caller has problems with a product, more details are gathered before transferring to the appropriate department.

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    Product Info, or Help Placing Order: Start

    Uploaded by

    Rianny Puspa
    8 views1 page
    This flowchart shows the process a customer service representative follows when taking a call. They first take the caller's name and company. Then they ask how they can help, with options to transfer to sales, billing, or the help desk depending on the response. If the caller has problems with a product, more details are gathered before transferring to the appropriate department.

    Original Description:

    Gamsis Flow

    Original Title

    Flow

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    This flowchart shows the process a customer service representative follows when taking a call. They first take the caller's name and company. Then they ask how they can help, with options to transfer to sales, billing, or the help desk depending on the response. If the caller has problems with a product, more details are gathered before transferring to the appropriate department.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    8 views1 page

    Product Info, or Help Placing Order: Start

    Uploaded by

    Rianny Puspa
    This flowchart shows the process a customer service representative follows when taking a call. They first take the caller's name and company. Then they ask how they can help, with options to transfer to sales, billing, or the help desk depending on the response. If the caller has problems with a product, more details are gathered before transferring to the appropriate department.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 1

    Start

    Product info, or
    help placing order
    Answer Phone

    Take name HOW Other


    and CAN WE 1
    HELP
    company
    Customer
    Service

    Skipping What is Billing


    Transfer to
    the 2
    Sales
    problem
    ( ext.2203 )
    Problems with
    product ?

    Take name
    Finish and company

    Transfer to
    help desk
    ( ext.2217 )

    Finish

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