Company

Overview
FEDEX CORPORATION IS AN AMERICAN MULTINATIONAL COURIER DELIVERY SERVICES
COMPANY HEADQUARTERED IN MEMPHIS, TENNESSEE. THE NAME "FEDEX" IS A SYLLABIC
ABBREVIATION OF THE NAME OF THE COMPANY'S ORIGINAL AIR DIVISION, FEDERAL
EXPRESS, WHICH WAS USED FROM 1973 UNTIL 2000.
TODAY, FEDEX IS CONSISTENTLY RECOGNIZED AS ONE OF THE MOST ADMIRED BRANDS
IN THE WORLD AND ONE OF THE BEST PLACES TO WORK. BUT LIKE MANY INNOVATIVE
COMPANIES, WE STARTED OUT AS AN IDEA CHAMPIONED BY A DETERMINED PERSON.
IN 1965, YALE UNIVERSITY UNDERGRADUATE FREDERICK W. SMITH WROTE A TERM PAPER
THAT INVENTED AN INDUSTRY AND CHANGED WHAT’S POSSIBLE. IN THE PAPER, HE LAID
OUT THE LOGISTICAL CHALLENGES FACING PIONEERING FIRMS IN THE INFORMATION
TECHNOLOGY INDUSTRY. MOST AIRFREIGHT SHIPPERS RELIED ON PASSENGER ROUTE
SYSTEMS, BUT THOSE DIDN’T MAKE ECONOMIC SENSE FOR URGENT SHIPMENTS, SMITH
WROTE.
Company
Overview
HE PROPOSED A SYSTEM SPECIFICALLY DESIGNED TO ACCOMMODATE TIME-SENSITIVE
SHIPMENTS SUCH AS MEDICINE, COMPUTER PARTS, AND ELECTRONICS. SMITH’S
PROFESSOR APPARENTLY DIDN’T SEE THE REVOLUTIONARY IMPLICATIONS OF HIS THESIS,
AND THE PAPER RECEIVED JUST AN AVERAGE GRADE.
 FEDEX TEAM
FREDERICK W. SMITH FEDEX
CORPORATIONCHAIRMAN AND CHIEF JILL BRANNON FEDEX CORPORATIONEXECUTIVE
EXECUTIVE OFFICER VICE PRESIDENT, CHIEF SALES OFFICER

RAJESH SUBRAMANIAM FEDEX BRIE CARERE FEDEX CORPORATIONEXECUTIVE

CORPORATIONPRESIDENT AND CHIEF VICE PRESIDENT, CHIEF MARKETING AND
OPERATING OFFICER COMMUNICATIONS OFFICER

ALAN B. GRAF , JR. FEDEX DONALD F. COLLERAN FEDEX EXPRESSPRESIDENT

CORPORATIONEXECUTIVE VICE PRESIDENT AND AND CHIEF EXECUTIVE OFFICER
CHIEF FINANCIAL OFFICER HENRY J. MAIER FEDEX GROUNDPRESIDENT AND
MARK R. ALLEN FEDEX CORPORATIONEXECUTIVE CHIEF EXECUTIVE OFFICER
VICE PRESIDENT, GENERAL JOHN A. SMITHFEDEX FREIGHTPRESIDENT AND
COUNSEL AND SECRETARY CHIEF EXECUTIVE OFFICER
ROBERT B. CARTER FEDEX
CORPORATIONEXECUTIVE VICE PRESIDENT,
FEDEX INFORMATION SERVICES AND CHIEF
INFORMATION OFFICER
Mission and
Goals
FEDEX CORPORATION WILL PRODUCE SUPERIOR FINANCIAL RETURNS
FOR ITS SHAREOWNERS BY PROVIDING HIGH VALUE-ADDED LOGISTICS,
TRANSPORTATION AND RELATED BUSINESS SERVICES THROUGH FOCUSED
OPERATING COMPANIES. CUSTOMER REQUIREMENTS WILL BE MET IN THE
HIGHEST QUALITY MANNER APPROPRIATE TO EACH MARKET SEGMENT
SERVED. FEDEX WILL STRIVE TO DEVELOP MUTUALLY REWARDING
RELATIONSHIPS WITH ITS TEAM MEMBERS, PARTNERS AND SUPPLIERS.
SAFETY WILL BE THE FIRST CONSIDERATION IN ALL OPERATIONS.
CORPORATE ACTIVITIES WILL BE CONDUCTED TO THE HIGHEST ETHICAL
AND PROFESSIONAL STANDARDS.
Financial
Goals
FEDEX CORPORATION PROVIDES STRATEGIC LEADERSHIP
AND CONSOLIDATED FINANCIAL REPORTING FOR THE
FEDEX FAMILY OF COMPANIES, MANAGING A BROAD
PORTFOLIO OF TRANSPORTATION, E-COMMERCE AND
BUSINESS SERVICES. FEDEX CORPORATION HAS CLEARLY
OUTLINED GOALS AND STRATEGIES FOR THE FUTURE.
FedEx Long
Term Goals
INCREASE EPS 10%-15% PER YEAR
GROW PROFITABLE REVENUE
ACHIEVE 10%+ OPERATING MARGIN
IMPROVE CASH FLOWS
INCREASE ROIC
INCREASE RETURNS TO SHAREOWNERS
Growth
Strategies
FEDEX PLANS TO FOCUS ON THESE FIVE STRATEGIES TO GROW AS A
BUSINESS.
GROW CORE PACKAGE BUSINESS
GROW INTERNATIONALLY
GROW OUR SUPPLY CHAIN CAPABILITIES
GROW THROUGH E-COMMERCE & TECHNOLOGY
GROW THROUGH NEW SERVICES & ALLIANCES
Areas Focus
-DELIVERING OF GOODS
-SUSTAINABLE TRANSPORTATION
-EMPLOYMENT PATHWAYS
-ROAD SAFETY
-GLOBAL ENTREPRENEURSHIP
-DIVERSITY & INCLUSION
 PROCEDURES AND RESULTS OF OD OF
FEDEX
FedEx Pledges to Continue Transforming Lives of Staff Through Learning
This commitment to ongoing training for FedEx Express employees is demonstrated by:
 Introducing and developing NVQ programmes – qualifications which are open to everyone and cover
customer service, administration and, more recently, distribution, storage and warehousing
 Developing flexible learning through the ‘Virtual Academy’ which brings the classroom to a desk or laptop
for all employees – providing a wide array of e-learning opportunities
 Encouraging continual learning and development through the FedEx Tuition Assistance fund that assists
employees seeking additional education or training to increase their competence in current positions or
prepare them for future advancement. Up to US$3,000 is available per employee per year
 Working with other companies in the Express industry to develop a government-recognized qualification –
the BTEC National Diploma in Imports and Exports which would enable employees to gain formal
qualifications in the sector
As a result, FedEx Express has been recognised for its achievements in fostering an excellent work culture,
including consistent high performance in the Great Place to Work Survey, in both the UK and across Europe.
PROBLEM: FedEx overcome
challenges from FDA
PROBLEM: FedEx overcome
challenges from FDA
INTERVENTION:
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REFERENCE:

 https://www.slideshare.net/WelingkarDLP/xavier-fernandes-case-paper-
presentation1
 http://investors.fedex.com/company-overview/fedex-team/default.aspx
 https://about.van.fedex.com/newsroom/fedex-pledges-to-continue-
transforming-lives-of-staff-through-learning/
 https://fedexcares.com/about-fedex-cares/overview

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