CSC GlobalSAP Financials

Basis Overview
Srinivas C Timmaraju
Professional1: Application Delivery
07th April 2014

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 I. GSAP Landscape

II. ITSM Service Desk Overview

III. CMD Overview

Agenda IV. Release Management

V. Servers and Hardware

VI. Basis activities

VII. Q & A Session

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GSAP Landscape
"Global"
Global Development
E12
(One global instance)
Applications Development & Testing
500 - Global Development
510 - Global Sandbox
Client 500 is the Global
Development/Customizing client.
All global development and
configuration will be created
here. Global customizing builds
the global template.
Client 510 is the Global
Sandbox to play with the global
configuration.
Note:
 Training clients are not included in
this overview. They have to be
defined on a regional basis.
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GlobalSAP Landscape - Clients
Global Integration
I12
(One global instance)
500 - Global Integration
Client 500 is the global
integration client. Will be used
from GBA/GTT for testing the
global functionality before this
functionality will be delivered to
the regions.
Regional Dev/Testing
(Master Configuration)
D12/D20
(One instance per region)
010 - Regional Develop.
020 - Regional Sandbox
030 - Regional Unit Testing
500 - Global Reference
110 - Regional Develop.
120 - Regional Sandbox
130 - Regional Unit Testing
500 - Global Reference
Client 500 is the Global
Reference client. This is the
client dependent customizing
delivered from the global
systems (=global template).
Clients 010, 110 are the
Regional Development clients.
All regional development will be
created here (based on the
global template).
Clients 020, 120 are the
Regional Sandbox clients for
playing with the configuration.
Clients 030, 130 are the
Regional Unit Testing clients to
perform the unit test of the
regional development.
EuroSAP Minerva
"Regional"
Regional
Regional Production
Quality Assurance
P12/P20
Q12/Q20
(One instance per region) (One instance per region)
User, Data, & Integration
Testing
010 - Quality Assurance 010 - Production
110 - Quality Assurance 110 - Production
Clients 010, 110 are the
Production (Region specific)
clients. They conatin region
specific production master and
transaction data.
Clients 010, 110 are the Quality
Assurance (Region Specific) Regional Maintenance
clients. They will contain region
specific production master and M12/M20
transaction data used for user,
data, and integration testing. No (One instance per region)
changes are allowed here.
010 - Production
Clients 010, 110 are the 110 - Production
Maintenance (Region specific)
clients. They are used for
emergency fixes.
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GSAP Landscape – Cont’d

Regional Dev/Testing Regional Regional

Global Development
(Master Configuration) Quality Assurance Production
E12
D12/D20 Q12/Q20 P12/P20

E12 Clients D12 Clients Q12 Client P12 Client

500 - Global Development 010 – Regional Development 010 – Quality Assurance 010 – Production

510 - Global Sandbox 020 – Regional Sandbox

540 – Dev Sandbox 030 – Regional Testing

600 – TDMS Client 500 – Global Reference

D20 Clients Q20 Client P20 Client

110 – Regional Development 110 – Quality Assurance 110 – Production

120 – Regional Sandbox

130 – Regional Testing

500 – Global Reference

Regional Maintenance
M12/M20

M12 Client

010 – Maintenance

M20 Client

110 – Maintenance

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ITSM Service Desk

Accessing Service Desk

• Service Desk users will access it from the SAP Enterprise Portal (SAP Portal),
which is web based access

Solman Development
• Access for limited team members to (D60) will be granted for design and training.
• Shortname is your User ID and you will need a Unique password from the SAP
Enterprise Portal team.
• Network or VPN (20 Net) access is required
• http://cscgsapndc25.nwk.amer.csc.com/irj/portal

Solman Production
• Shortname is your User ID and GlobalPass is your password.
• https://csc100.csc.com/irj/portal

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ITSM Service Desk - Cont’d

• Shortname is your User ID and GlobalPass is your password.

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ITSM Service Desk - Cont’d

Complete information on ticket creation and related procedures are available in Service Desk
navigation links. Please go through all the relevant documents for a detailed overview

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ITSM Service Desk - Cont’d

Above are the type of tickets that can be created and the number ranges for each type

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ITSM Service Desk - Cont’d
• Creating a Service Request

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ITSM Service Desk - Cont’d

After clicking Next and confirming the ticket an automated email gets triggered to the concerned
team about the ticket for their action

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ITSM Service Desk - Cont’d

Access is only for limited team members and will be granted for design and training with access
credentials provided by SAP Enterprise Portal Team

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Change Management Database - CMD
• Change Management Database is a Lotus Notes ® application which is earlier
used as a ticketing tool in GSAP which is replaced with ITSM w.e.f 21st Oct 2013

Access to CMD will be provided by GSAP Release Management. Currently CMD is used only to work
on already open tickets but no new tickets can be created

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Release Management

Overview

 Naming convention is GF.YY.MM

 Approved Change Request (CR) with completed Technical Specifications and
assigned Work Packages
 Problem Requests classified as Severity Code 3 (Medium) or Severity Code 4
(Low)

Applying Release to Quality System – Q12

• tbd
Applying Release to Production System – P12
 tbd

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Servers and Hardware

System Name Hostname CPU Type RAM (GB) Operating System / Database

P12 – Database
cscgsapdb01 Sparc 64 64 Sun Solaris 10 / Oracle 11g
Server

P12 – Database
cscgsapdb02 Sparc 64 64 Sun Solaris 10 / Oracle 11g
Failover

P12 – Application
cscgsapap01 Intel Xeon 72 Sun Solaris 10 / Oracle 11g
Server 1

P12 – Application
cscgsapap02 Intel Xeon 72 Sun Solaris 10 / Oracle 11g
Server 2

P12 – Application
cscgsapap03 Intel Xeon 72 Sun Solaris 10 / Oracle 11g
Server 3

P12 – Application Intel Xeon

cscgsapap04 72 Sun Solaris 10 / Oracle 11g
Server 4

P12 – Interface Ultra

cscgsapif01 32 Sun Solaris 10 / Oracle 11g
Server1 SparcT2

P12 – Interface Ultra

cscgsapif02 32 Sun Solaris 10 / Oracle 11g
Server2 SparcT2

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Servers and Hardware – Cont’d

System Name Hostname CPU Type RAM (GB) Operating System / Database

E12 – Global Ultra

cscgsapgd01 32 Sun Solaris 10 / Oracle 11g
Development SparcT2

D12 – Regional Ultra

cscgsaped01 32 Sun Solaris 10 / Oracle 11g
Development SparcT2

Q12 – Quality Ultra

cscgsapqa01 32 Sun Solaris 10 / Oracle 11g
Assurance SparcT2

I12 – Application Ultra

cscgsapgi01 32 Sun Solaris 10 / Oracle 11g
Server 2 SparcT2

M12 – Application Ultra

cscmn01 32 Sun Solaris 10 / Oracle 11g
Server 3 SparcT2

T12 – Application
cscgsapts01 Intel Xeon 72 Sun Solaris 10 / Oracle 11g
Server 4

S12 – Interface
cscgsapsb01 Intel Xeon 72 Sun Solaris 10 / Oracle 11g
Server1

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Servers and Hardware – Cont’d

System Name Hostname CPU Type RAM (GB) Operating System / Database

D60 – Solution
Manager cscsolman01 Intel Xeon 72 Sun Solaris 10 / Oracle 11g
Development
P60 Solution
cscsolman02 Intel Xeon 72 Sun Solaris 10 / Oracle 11g
Manager Production

All GSAP servers are physically located in Copenhagen and Denmark. Access to the hardware is
limited to Infrastructure team and GSAP Basis only had access to OS through terminal

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Basis Activities

• Provides support to all users ( End-users, DSS and Application Support Team )
• Apply Support packages and oracle upgrades
• Create and maintain SAP Marketplace access to team
• Opening system to SAP for remote login
• Provide Emergency access / Super User access to support team
• Monthly Vertex Upgrade ( Vertex is a 3rd party US tax information system)
• Provide Month end support for India Billing
• Transport management – Create and moves transport requests across
landscape as per approved transport routes
• Security process – Creating users, roles and assigning roles to users
• Printer Configuration and Spool administration
• Establishing and maintaining RFC connections
• Managing standard and customized batch jobs
• Helping Users on public key and private key generation in putty, which can be
used to provide access to DSS for placing/retrieving their files

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Basis Activities – Cont’d
• Helping Users on generating key pair which will provide access to FTP
Directories for copying / retrieving files
• Quarterly refresh of Quality System Q12 ( Online)
• Monthly refresh of Maintenance System M12 ( TDMS based )

Access to Non- Production systems

• Access to non-production systems will be provided based on an approved
service request and a signed NDA form
• Coordinator: Rabia Baseera
• Approver: Steve Frampton ( Global Support Manager )

Access to Production system

• Access to production system will be provided based on an approved ESARD
• Coordinator: GlobalSAP Basis ( for application support team)
Respective DSS ( for all end users)

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Question & Answers

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