INTERPERSONAL AND

ORGANIZATIONAL COMMUNICATION
COMMUNICATION
◦ Refers to the process by which information is transmitted and understood
between two or more people.

IMPORTANCE OF COMMUNICATION
Promotes motivation

Communication is a source of information

Plays a crucial role in altering individuals attitude

Assists in controlling process

Communication helps in socializing

 Sending and receiving of
messages among interrelated
ORGANIZATIONAL individuals within a
particular environment or
COMMUNICATION setting to achieve individual
and common goals.
 I. Formal and Informal
Communication

TYPES OF Formal Communication

ORGANIZATIONAL Has a specific
organizational structure
COMMUNICATION and a standardized and
carefully crafted message

Informal Communication
Takes place between
employees one on one or in
 II. Directional Communication
Downward
Flows from manager and
TYPES OF supervisors to front-line
employees.
ORGANIZATIONAL Upward
COMMUNICATION Messages flow from lower-
level employees to
superiors.
Horizontal
Takes place between
employees who are on the
same level of the
hierarchy.
 III. Internal and External
Communication

TYPES OF Internal Communication

ORGANIZATIONAL takes place between
COMMUNICATION member of the
organization
External Communication
contains messages that
are specifically for people
outside the organization.
 IV. Oral and Written
Communication
Oral Communication
TYPES OF
Takes place between two
ORGANIZATIONAL people, within small group,
or even entire company,
COMMUNICATION such as an annual meeting
Written Communication
This kind of business
communication is formal
and often requires subject
matters experts, such as