Professional Documents
Culture Documents
Listening, Reading Skills
Listening, Reading Skills
IS ANYONE LISTENING ?
Level of words
Level of feelings
We constantly speak the
language of feelings
Rarely listen at that level
If you don’t how a person
feels, you don’t
understand him/her
HEARING IS NOT LISTENING
Voluntary Involuntary
Requires Happens
conscious effort automatically
Passive process
Active process
One-way
Two way process process
RULES FOR GOOD LISTENING
Stop talking
Stop thinking and focus on
the speech
Remove distractions
Do not pre-judge
Be patient: Interrupt when
speaker takes a pause and
invites you to do so
Empathize, don’t lose your
temper
Take notes
LISTENING PROCESS
Receiving
Decoding
Remembering
Evaluating
Responding
BARRIERS
Eye contact
Minimum interruption
Paraphrase
“I understand.”
“Tell me more.”
“I see.”
“Really.”
READING:
RECEIVING AND INTERPRETING TEXT
Reading process
includes
Decoding
Comprehending
Text Analysis
Response
Intensive
reading
Styles of
Skimming
reading
Scanning
Active Reading
Not a passive process of absorbing the message but an active
involvement with the text
Note down
Underline or Summarize after
Identify questions
highlight reading a
keywords before and
important parts section of text
while reading
SQ3R
Re
Survey Question Read Restate
view
FOR EFFICIENT READING:
Avoid moving your lips when you read, it slows the speed
Try to see relation between title, headings and subheadings
Pay attention to words in italics
Read the preface, contents, introduction
Pay attention to the first sentence in a paragraph
Avoid re-reading and backward glances
Read summaries at the end of chapters
Concentrate on meaning not so much on words
Talk about your reading with others