Executive Overview

Incorporated in June 1999

Two Core Product Areas

Investigative Services
Litigation Support / Records Acquisition

Regional Coverage
100 Employees
PA, WV, DE, NJ, NY, MD, OH, DC, NC & SC
East Coast and Midwest through strategic
partnerships
 Executive Overview
Executive Overview

Diverse Experience of Ownership

Carolyn Langenohl
20 years experience in the claims industry
Litigation Manager, State Farm
Director of Operations – Litigation Solutions

Steve Mazefsky
17 years experience in the claim industry
Regional Sales Manager or Vice President -
Sales Client Relations
Director of Business Development – Litigation
Solutions
 Staff Experience

 College Educated, Law Enforcement,

Military Backgrounds
 Prior Experience
 LSI Training Program:
 Equipment
 Set up
 Pre-Texting
 Mobile Surveillance
 Report Writing
 Surveillance

15 Day Turnaround Time

Eastern United States Coverage
Pre Surveillance Investigations
 Claims Investigations

Asset Investigations
Public Records/Documents Requisition
Recorded Statements
Accident Scene Inspections
Alive and Well Checks
Activity Checks
 Background Investigations

Database Background
Courthouse Check
Criminal History
Civil History
 Why LSI?

Why
Litigation Solutions?
 Diverse Experience of
Ownership / Management

 Ownership with Extensive Claims and

Carrier Service Experience

 Team of Account Executives, Operational

and Administrative Support with Extensive
Industry Experience
 Service

 Strong Regional Coverage

 Ease of Use
 GPS Tracking
 Local presence
 Available centralized intake
 On-line capabilities
 24/7 Service
 100% Satisfaction Guarantee
 Program Compliant
 Vendor Management Program
 Quality Assurance

 Prospective  Concurrent
 Detailed Intake  Pre Set Daily Check in Times
 Databases / DMV  End of Day Review
 Insured Contact  Customer Link
 Rehab Contact  Daily review by QC Specialist &
 Internet Research Supervisor
 Quality Assurance

 Retrospective
 50% of all Cases reviewed by ownership
 Available Stewardship reports
 Monthly Staff Evaluations
 On-line Management Reporting
 Technology

 State of the Art Field Equipment

 Body cams, Time lapse equipment, long distance
capabilities
 Video Snippets as part of the update
 Quick access to visual evidence
 Customer Link
 Quality Assurance and Time Savings
 GPS Tracking
 Know where our staff is at all times – no
“Ghosting”
 GPS Tracking

Employees simply carry their GPS-enabled

mobile phone with them throughout their
regular activities and their location is
automatically tracked and recorded.
 Customer Link Benefit/VMO Benefit

FEATURE BENEFIT
• Easy Surveillance Order
On-Line Referral Form (Point and Click)
• Accountability
• Communication

Time Savings
• Relevant Video Tape Only
On-Line Access to Video and
• Minimize Phone Tag
Updates
• Positive ID Early
• Better QA
• Able to Send to Counsel
• Able to Send to Physician
Cut and Paste Notes / Video
• Insured Participation
 FEATURE BENEFIT
• Case Assignments / Who is Used
Management Reporting • Vendor Comparison
• Monitor Spending Trends, Cost Benefit
• Monitor Results Trends
Vendor
Staff
• Use Trend Analysis for Best Practices
• Client Satisfaction
Vendor Management Program
 Vendor Management Program

Exclusive Provider
• LSI Handles All Work
Program Choices
Preferred Managing Partner
• LSI Handles an Agreed Upon Percentage
Selects Vendor Panel Through RFP

Preferred Partner
• LSI Handles an Agreed Upon Percentage
and Utilizes Client Panel

Special Investigative Unit

• One of the Above Choices Plus Fraud Plans
and Reporting Where Necessary
• Documentation on and Referral of Fraud
Cases
 Marketing advantages for client acquisition and retention

 Increased results in the utilization of surveillance

 Consistent protocols to evaluate vendor/claims handler results

 Reduction in claims exposure

 Reduce risk involved with the use of this service

 Increased Return on Investment

 Management of vendor process without the cost

 Minimal expense
 Vendor Management Panel Benefits

Consistent Rate Structure

Customizes Vendor Panel
Vendor Verification
 Licenses
 Insurance
Centralized Management Structure
 Intake
 Communication
 Reporting
 Invoicing
 Vendor Trends
 Staff Trends
Vendor Panel Benefits
 Decrease in Marketing Expense
 Volume Increase