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Cisco Webex Calling Overview
Cisco Webex Calling Overview
April 2019
The challenges with calling today
Disconnected Penalizes
Cost and complexity
calling experience workforce mobility
Cisco
BroadSoft®
Benefits of survey of 1000+
enterprise IT
integration of decision makers
services for calling, Higher overall Reduced cost Better customer from seven
team collaboration, productivity and complexity interactions countries, all
continents.
and customer care November 2017
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Cloud calling drivers
Corporate UCaaS
Corporate
PBX has initiative to functionality now
initiative for
reached purchase exceeds that of
a digital
end of life cloud IT where on-premises
workplace
possible systems
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Focus on your business . . .
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Reduced
Is driving
complexity customers
and easier to the cloud
manageability
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Introducing Webex Calling
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Cisco Webex Calling
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Webex provides the X-factors
Brandon Burke
Brenda Song
Emma Totti
Simon Jones
Barbara German
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Webex Calling
Cisco transforms enterprise communications again with new Webex® Calling
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Simplified all-in-one subscription
Cisco Webex® Calling Bundle in the Collaboration Flex Plan
• Full-featured PBX replacement in the cloud
• Unlimited group features – auto attendant, hunt groups,
shared line appearances, etc.
• Desktop and mobile client apps
• Common area and standard station options
Suggested add-ons
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What do I get?
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Anonymous call Business continuity
Alternate numbers Analog hotline Auto attendant Barge-in exempt
rejection (CFNR)
Call forwarding no
Call hold and resume Call logs w/click to dial Call notify Call redial Call routing and queuing
answer
Conferencing All the enterprise Enables a seamless Directed call pickup Enterprise phone
Distinctive ring Directed call pickup Addresses
Do not disturbyour
(site based) features your migration barge in directory
RFP requirements
business
Extension dialing (variable length) needs to the
Feature access codes cloud
Hoteling (guest) Hunt group Inbound caller ID
Main number
Inbound fax to email Mobility Music on hold (site) Multiple line appearance N-Way calling (6)
outbound call ID
Push-to-talk Remote office Schedules Sequential ring Receptionist client Reports and metrics
Selective call
Selective call rejection Shared line appearance Simultaneous ring Speed Dial 100
acceptance
T-38 Fax support Three-way calling Unified messaging Video (point to point) Visual voicemail Voice mail
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Client options
OR
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Webex Calling app
• Advanced calling
• 6-way calling
• Desktop/mobile
• Hold/retrieve
(music on hold)
• Transfer/consultation
• Call history
• Visual voicemail
• S4B integration
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Webex Calling app for mobile
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Supported multiplatform (MPP) devices
Cisco® IP Phone 6800 Cisco IP Conference Cisco IP Phone 8800 Cisco 88x5 Series Video Key expansion modules
Series Phone 7832 Series Phone Headsets
Cisco IP Phone 7800 MPP DECT
Series
Telephony adapters
Cisco ATA 190 series
Basic product line Conference room Advanced product line Video Accessories
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How do I get this?
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A simplified journey to the cloud
The transition zone
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Flexible cloud migration path
• Enterprise - or partner-managed • Partner helps the enterprise • Partner helps the enterprise
edge device for PSTN procure and provision PSTN, procure and provision PSTN,
interworking and legacy PBX via a certified SIP trunk provider via a pre-interconnected media
interworking (including Cisco® interworking directly to partner and Webex Control Hub
UCM) Cisco BroadCloud® integrated experience
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Phone firmware migration
UCM MPP
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Moving to the Cisco Collaboration Flex Plan
Investment protection
Cisco® Collaboration Flex Plan
Migrate from
Perpetual UC and
per user credit
multi-party video licenses Meetings,
calling,
or full suite
Legacy Cisco Webex®
Remaining subscription value
and SWSS contracts
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Easy administration with Webex Control Hub
Users can be provisioned, entitled, and configured by either the partner or customer administrators
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Service assurance for Cisco Webex Calling
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Delivered globally
London
Chicago Frankfurt
Los Angeles New York
Dallas
Sydney
Melbourne
Three regional platforms NA, Offer services to multinational Secure data and traffic Bring your PSTN and networks
EMEA and APAC customers from a single region within chosen region to the platform
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Availability – Webex Calling
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Calling help portal | callinghelp.cisco.com
Live search
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Webex Calling preferred
Calling and Want robust telephony and collaboration (with video) for most
collaboration needs KWs, site-to-site extension dialing
A good fit!
Mix of older PBX and adjunct telephony servers or have
Current state
no collaboration
Preference for cloud solution, don’t want to own or operate the
Technology preference
collaboration infrastructure
Client and app
No strong client preference
preference
PSTN billing preference Doesn’t mind a seat bill unbundled from PSTN/minutes
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Summary and next steps
Next steps:
1. Visit webex.com to learn more about Webex®
Calling, Webex Meetings, and Webex Teams™
2. Connect with a Cisco® partner to find out how to
simplify communication for your business with
Webex Calling
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